Service operation workspace- amending first level card
How to amend first level card in overview page.I want to add a field (configuration item) to show in the card.
Forum Posts
Resolved! Modify the Homepage in workspace
Hi All, I have created new workspace for a scoped application. It is OOB workspace only, I have not modified anything in the workspace, now users want to remove the critical tasks from the homepage of workspace. How to achieve thisCan anyone please g...
What do you do when an user leaves the company?
I am working on a plan to get notifications when a user leaves the company. We have multiple areas (CI owners/assigned to, CI class owners, assignment group mangers, queue owners, queue managers, Asset group owners/assigned to... I think you get the ...
Connecting Contracts to Business Application
I am new to ServiceNow and I am looking for documentation or guides on how to achieve the following within ServiceNow. We are in the process of implementing APM and now have our Business Applications configured. How can I create/insert contracts for ...
Phone number fields on sys_user table. Mandatory area code.
I would like to like to make the business phone and mobile phone fields only accept the following format:(xxx) xxx xxxx. I understand the old Phone Number field data type "inherits from a string". Problem is I cannot find any entry with "phone" u...
What class is used for Integration/Interfaces in cmdb?
We are using the oob classes and need to find a class which represents the integration dependancy between two systemsexample we have application 1 that integrates with system 2 - we want to record that integration be it whether it is a FTP transfer, ...
Resolved! Task emails with attachments
All, I have an issue going on when a user replies to an email on the Task form. When the user replies to the email sent from the task and there is an attachment on their response, it is not being saved to the task. How can this functionality be enab...
Linking two fields on different tables
Hi All,I have created new field 'Owner' on the Schedule Entry table.I want to link this field with 'Owner' field on Events List [u_maintainance_blackout_change] table.That means whatever I am selecting the owner in one table should reflect in the oth...
Resolved! Change Loading icon in Service Portal
Hello, I have a requirement to change loading image in Service portal, has anyone done that before ? Please help! Regards
Best method to reduce ServiceNow storage
we are currently in Rome version. We have purchased 5TB space. however, we have over used it. We want reduce the size by 3TB. We have data since 2016. Kindly help us with best method to reduce size without data discrepancies.
Resolved! Can we redirect using client script
Can we redirect to any other page or homepage using client script.I need that if the IF condition true then redirect to homepage.Please help me out
How to set up feedback form ServiceNow knowledge articles when it not helpful
Hello, I set up the system properties as given below in the article, which are provided by the ServiceNow OOB feature, to enable the Knowledge Feedback and Knowledge Feedback Task. However, when I checked the feature that said that article was not he...
Resolved! move asset from 'in stock' to 'in use' when related request item is closed
When a requested item is closed the asset linked to the item remains 'in stock' with a sub-state of 'reserved'. We then open the asset and manually change the state to 'in use'. Ideally I would like this to happen automatically when the related reque...
Survey : Capture feedback via email
Hi , We have embedded a smiley in email for feedback which is being triggered as a notification, similar to this. https://www.servicenow.com/community/itsm-forum/inbound-action-to-update-assessments/m-p/2528013#M491178 On clicking on any smiley email...
Resolved! Can the answers to the questions on an Order Guide be populated in the Request and all subsequent RITMS?
Not even sure if this is possible, but I have exhausted all logic that I can think of and it's still not working and searching on this site only gave me the instructions on how to add the order guide link to the Request form. This is for new contract...