Hello Experts, After Upgrade we are facing this issue on one of our dashboard reports 'Access to this content denied based on report_view ACLs.' I being an admin not having this type of issue. Could anyone guide what should I do make that report read...
Hi experts, Please help me on this requirement. Add UI Policy to Catalog Item ‘Network Share Access Request’ to hide group fields for known drives (If the selected fileshare is anything except “other” (they can see this by the reference field).This ...
Does a user/customer get an email notification when the assignee changes state of an incident to "on hold Awaiting User"?
HiNot overly technical so if possible please use laymen terms! I am wanting to add a UI action button, next to update, close case etc. called 'Calender Invite' on our case table. I have the Appointment > tasks related table on the cases and the funct...
Hi all , We are in the process of setting up our ServiceNow Statement of Work (SOW). We have noticed that we have several fields to display on the Incident and Request table records.The idea is to create a second tab called "Details" (to prevent use...
hi can anyone please help me with scenario for when ever a new group is created, name changed, de activated, re activated and group deletes i want to submit a catalog item automatically( created new catalog item) and added variables to catalog item w...
Hi All,I am have requirement in a catalog items there is list collector variable if we select list of users then send approvals to users managers using flow designer.
I would like to set the number of rows in a multi-row variable set to a variable in a catalog item, how should I implement this?The requirement is that the value of the corresponding variable ("count result" in the image) is updated when it is added ...
Hello Experts, I want to modify the default query for the below script , i want to add the below mentioned conditionsCondition : if a user is active and name starts with <sn-record-picker id="delegate" field="c.delegate" table="'sys_user'" default-qu...
I flagged one KB article with a note saying that the "KB needed to be updated to include an approval" . An email notification came out for that KB within 2 minutes, but the message that it had did not include my flagged comment. could someone sugges...
Hi Community, I have a custom field created on the change form which is a checkbox field. Until user check that checkbox and there are no related items in the change requests related list, i want to show an alert. Also, when user clicks on request ap...
Hi,We got a requirement to copy attachments from ServiceNow to any other database (Oracle) or SFTP, One Drive, Shared Folder etc.When attachments copied, it should create a folder with the record number and copy all the attachments in it. It would be...
i can update and insert a inc or request whit a only endpoint?, whit metod POST regards!!
Hello, I am creating a request from a Case record in CSM Workspace. The issue I am getting is when we create a request and RITM through a Case record then in the parent field present on the request and RITM form should get populated with the Case n...
We need to drive ITIL users to create their own incidents (and service request) rather than calling the Service Desk. I am looking to create a report where, for incidents, the affected user has an ITIL role, but it was opened by a member of the grou...
