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Auto Add Agenda Decisions

Is there any way to edit the OOTB format when sending CAB emails? Possibly include the Short Description of the Change. Auto Add Agenda DecisionsCheck box for capturing agenda decisions automatically on the meeting widget. The agenda decision is capt...

JD31 by Kilo Expert
  • 1157 Views
  • 4 replies
  • 0 helpfuls

Resolved! outlook actionable not working when we approve/reject getting error

After configuring outlook actionable message to servicenow  unable to approve or reject getting the error as "You are not authorized to approve/reject this request". I checked about this where user have 2 profile in servicenow with same mail id as "a...

Likith1 by Tera Contributor
  • 912 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to align html text in portal of servicenow.

Hello everyone,I need help with aligning HTML texts.  In below image content should align properly. How to do this. Help with the correct HTML tags by referring above highlighted image.   

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Kishor O by Tera Sage
  • 731 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to display watermark on all emails

Hello all,Can someone explain to me why some of my email notifications do not display the watermark in the body although I have unchecked the Omit watermark checkbox and set the property 'glide.email.watermark.visible' to true? In addition, is there ...

Resolved! Filling a value in reference field and saving the form is clearing the value

Hi Team, I have created 3 reference fields in Product offering table but on populating the value on any of the fields is clearing the value on saving the record. I just created the 3 fields with no customization or scripting.  On checking the script ...

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Community Alums by Community Alums  
  • 818 Views
  • 3 replies
  • 0 helpfuls

Populate asset tag from cmdb_ci_computer on incident

Hello,Wondering if anyone can help me...Every user has an assigned computer within the table cmdb_ci_computer and what I want to achieve is an onChange client script which when the caller changes it looks at the table and populates the asset tag fiel...

Community Alums by Community Alums  
  • 827 Views
  • 4 replies
  • 0 helpfuls

Resolved! insert hyperlink in additional comments

Hi we have scenario where case is linked to RITM and updates on the RITm is copied to case additional comments to be sent to external customer via workflow script of RITM Snapshot of the code which updates case is as below and this is all working fin...

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priya92 by Kilo Expert
  • 23078 Views
  • 13 replies
  • 33 helpfuls

Resolved! How to get record producer sys id into a variable set ?

Hi, I have a variable set in that created a variable called 'price' which is a single line text.( i want to use that variable set into multiple record producers) for the variable price i want default value as sys id of that record producer. i tried o...

shabbir5 by Tera Guru
  • 2895 Views
  • 9 replies
  • 2 helpfuls

Change Management OOB Workflows

Hello Team, I have a small confusion regarding change management oob workflows present in PDI.When i create change request, work on it until the implement state and then checking the show workflow option, as i can see it shows flows from flowdesinger...

pvvn by Tera Contributor
  • 951 Views
  • 1 replies
  • 0 helpfuls

Email Not Visible In Worknotes of the incident

Hello all, Email notification that are being sent are not visible in work notes of the incident but they are visible in the notification section, can someone suggest some suggestions to resolve this 

John160 by Giga Contributor
  • 2948 Views
  • 5 replies
  • 1 helpfuls