I have a catalog task that is partially filled out by the customer. The customer submits the request and it is routed to another person/group (field support). Once the field support receives the task I need them to fill in the other variables on the ...
Hello All,I have customised Work Flow for KB Article publishing, where two levels of approval will be triggered in review stage. Approval part is working fine, but for second level approvers email notifications are not triggering. I checked the notif...
Hello Experts, Requirement- In the catalog item, 3 variables are there1) Start time- date/time variable2) How many days- integer variable3) End time- date/time variable I want to do addition of Start time + How many days = End time, and set addition ...
Hi, While sending mail to servicenow instance its showing Mailbox full please try after. So how can i check the mailbox size and please help me how to resolve this error. Thanks,
Hello there. Not sure if this is the right forum to ask the question but does anyone know what ServiceNow's data retention period is? Any insight would be greatly appreciated.
Hello - I am trying to create a report calculating Duration on SCTASKS. The Duration and Business Duration are fields I can bring into my report. The Business Duration calculates, however the Duration does not, I'm using the SC_Task table and all my...
Hi all, We have a requirement whenever user clicks on new change request in related list from RITM for normal , emergency change variables on RITM should get populated in description. I tried using the script on OOB UI action but no result , Can an...
I am new to this...I have a report that is scheduled to run weekly. Is it possible to put the date range in the header or the title of the report?Currently it is "Weekly Incident Tickets - Team Name"They would like it to be "Weekly Incident Ticke...
HI Team,I want emergency change to follow normal change state transition.I have modified below script include:ChangeRequestStateModel_emergency Added code from ChangeRequestStateModel_Normal which has state transition to assess from new.But still no ...
Hi,For the Service Request Integration, I need to capture the variables and variable set values / answers (dynamically based on the current catalog used by the user ) and pass JSon to another instance. please help how we can capture the variables an...
Hello All, I wanted to retrieve attachments from third party tool and attach it into staging table as a attachment.I have created Rest message and written script to achieve this but I am able to map only data in staging table not actual attachment . ...
Hi All,I have a requirement where I need to hide couple of fields to hidden in the create new form. then once the record is created, I want those two fields need to be visible how to do this please provide any pointers on this. Thanks
Hello Everyone,I have a case table where we can add the attachments and also in the related list of case table I have case task, when I open that I want to add the attachments from the case task so that I can get the attachments which are there in th...
Hi All,I need to populate user's details on catalog item of logged in user as well as when requested for changes.fields are - requested for, email, phone, manager, manager phone, manager email. Note: I have added default values in variable for logged...
Hi Guys,I want to be able to put an RSS feed on my Service Portal. Has anyone been successful in creating one and helping me out in creating one? Ideally, I want to pull the feed from Krebs at the top of the service portal homepage.Thanks,David R