Resolved! Is there a way to identify incidents which are created from Interaction Records?
There is a link on an interaction form called "Create Incident" . Is there a way to identify all such incidents which are created from interactions?
Forum Posts
Resolved! Hide Variable Set
Hello All,I have created a variable sets. But on particular selection i am able to hide variable of variable sets. But i am not able to hide variable set title or header bar.Can anyone suggest it.ThanksRegardsBhushan Salsekar
Resolved! Upgrade MID server
Recently upgraded from San Diego to Utah and my MID server is not compatible with Utah version. How to I upgrade my MIFD server?
Survey: Need two conditions with same questions and different response options to show in one report
Hello - I have the following request:Create a customer satisfaction survey to go out everytime an INC is resolved.Requirements:- 6 questions- (with dependencies)- Depending on contact channel, 2 questions with have responses needed to be removed/cha...
Best Practice : Record Deletion
Hello Experts, I want delete records from a table which are older than 30 days . I want to have records of only last 30 days and not older than that. I want to the perform this action every week on Sunday. what could be the best practice to implement...
Resolved! Is it possible to use an if/else in a reference qualifier?
I have a list collecter variable that currently is set to only display members of a selected assignment group. This is great as long as the group is in ServiceNow. Part of the build is for items that won't be an assignment group, but still uses the...
License utilization by user - Report
Hi All, Do we have any option to get the list of users who are not utilizing their fulfiller role on a period basis. Example:If user "A" has ITIL role but logs into instance on a daily basis but not utilizing the role "ITIL". Requirement:Is their a w...
Archive Rules not working properly
Archive run state is remains active for some archive rules. Please see the screenshot below. Thanks in advance.
Made a custom widget for 'Add attachment' on a service catalog but facing issue in viewing those.
Hello All,I have made a custom widget for 'Add attachment' on service catalog but there is a issue I am facing that the attached items I am not able to view on catalog item view but can be viewed on RITMs.I want to view those attached items on cat it...
Pasted links to ServiceNow records appear differently. Is there a setting in ServiceNow to configure what is displayed?
When I paste a link to a record in ServiceNow, the Pasted result is different depending on the record I have open. See the example of an Incident vs a Story below. Is there a setting or configuration in ServiceNow to adjust the result? I would like t...
Resolved! Mask variable with Regex Validation
I recently created a new Catalog Item with two fields that require the user to enter PIN codes. Each has a separate Regex validation applied to it, one for 4 digits and the other for 6 digits. Once the item was in production, we realized that we wer...
How do i find the cancel change request reason variable
I want to know where i can find the "Reason" variable , located on the cancel change request pop up
Is there such a way to take a sys_id of an item/record and find exactly what it is on the instance?
I have come across code that references sys_ids numerous times. These usually are on my demo instances through work but it would be nice to know how to instantly be directed to the record that has that sys_id. Is this possible?For example, we retai...
Resolved! Alert Notification
How to activate or configure alert notification on mobile with 50%, 75% and 90% breach