Hi Team, We have 2 groups Group A and Group B,Group B (Child)is child of Group A(Parent)Requirement is - Any member of Group A should be able to see all the incidents assigned to their group as well as its child group.And, Any member of Group B shoul...
I have 2 scheduled reports on incident & ritm table respectively and the data is sent through excel format. The user wants that the records which are there in the excel can also be seen in the email body.Is that feasible to do? If yes, how can it be ...
@Ankur Bawiskar / @Community Alums / guys I have configured one custom search configuration for my Catalog it is working with all the keyword matching except 'Application' keyword for example if i type in search bar in now mobile Keyword -> Applcatio...
Hi All, There is one issue with one specific user (its not with all users) where "locked out" in user profile is getting updated to true every 3 ,4 mins once . i made it false multiple times, even though after 3 4 mins it is making that field to tru...
Hello, Can we configure the @mention users in the journal input restricted to only few roles.Example: I want only people with sys_approval_admin role to be able to get tagged in incident notes field . Any user will be able to mention users with only ...
Hello All, Getting below error when trying to disable 'Collect Breakdown matrix' field in the indicator 'Number of CIs Installed' Error message - Indicator Source Facts table and Script Facts table must have the same value How can this be resolved?At...
Hi All, Has anyone recently implemented Badge Reader Integration- Walk-up Experience? 1 .Would like to know if OOB works or requires lot of customization?2. The support of the USB reader is only the one that is mentioned in the document right? Which ...
Hi All,I have a catalog item which have 3 variables.If we type any texts in 1st variable, it will search in "kb_knowledge" table which body contains ast variable texts.I would like to populate the above in a type of variable where it will show numer ...
Hi All, For Walk-up Experience its mentioned in the docs like below for various device types:Is there any specific version/OS only supported for Laptop/Desktop/Mobile/tablet? I dont see it mentioned anywhere hence my query and we are being asked my o...
Hi, I have a requirement; in calls form I need to create a new button and the functionality is to open a new user record...Is it possible to do so.... like once i click the new button in calls form then new user form opens Note: Call is the table sim...
HI @Ankur Bawiskar I have a requirement where I need to display only unique values in the reference list of Variable in Record producer. the variable refers to table(u_abc) where there is a field "state" and it has multiple records with the same sta...
hi in on-call module these is a calendar showing i have shared the screen shot the phone number is coming from the mobile_phone field of user table i want that to point to different field custom one created in the user table the on-call number field ...
I have a scenario on multiple coalesce conditions. So I created coalesce on the sys_id field(script)var gr = new GlideRecord("table");gr.addQuery("field1", source.fieldA);gr.query();if (gr.next()) { return gr.sys_id; // I tried with - answer = gr...
What business rules auto-populate the Change Request's Actual work start and Actual work end?For some reason the Actual work start and Actual work end values are not entered. .When you manually create a Change request, the value is entered there, but...
Whenever record is created the created is getting displayed on top of the form, I don't want to display anything there except the form name How do I remove it please do share if you have any pointers on this.PFB screenshot for reference.Thanks in adv...
