Timeout since SSO

[mithun1shah]

Hi,

We have recently implemented SSO using OKTA, and our users are being signed out after an hour or so of inactivity.

Whilst it appears we can switch this off (Sessions time out after 5 or so minutes after SSO implementation ) we'd quite like to be able to change the timeout length.

Any ideas would be greatly appreciated!

Thanks

Mithun

[amlanpal]

Hi Mithun,

I guess the users are being signed out because of the system property glide.ui.session_timeout. This property shows the when the session will be timeout by default. For more details please refer section 2 of http://wiki.servicenow.com/index.php?title=Modifying_Session_Timeout#gsc.tab=0

Could you please cross check with the time mentioned in the property with your affected user's timeout session?

I hope this helps.Please mark correct/helpful based on impact

[mithun1shah]

Hi Amian,

We don't have that property, but my understanding is that that setting doesn't have any impact on a single sign on solution.

Thanks

Mithun

[amlanpal]

Hi Mithun,

Correct you are. This property doesn't has any relation with SSO. What I suspected that the session timeout might be confused with the normal session timeout. By default session timeout is of 30 minutes time period.