configuration item
Filter Retired Configuration Items from IncidentAlready there is an existing reference qualifier with script include then how to do modification
Forum Posts
Resolved! UI action Condition
Hi Team, I want to put a condition on Cancel Request UI Action, this button should only be available/visible on RITMs whose Item belongs to the Service Catalog. How write a condition on this Requirement. Regards,Abhilasha G T
Configuration item
Already there is an existing reference qualifier with script include then how to do modification
Using Business Rule
How to write the BR for this query? For Normal/Emergency changes I want approvers not to be the person who raised the change or is assigned theTo prevent self approvals "marking their own homework"..
🚀 ServiceNow Yokohama Update: Standard Change Proposal Now Uses Flow Designer!
In previous ServiceNow versions, the Standard Change Proposal process was managed using Workflows. However, with the latest Yokohama release, this process has been modernised and is now powered by Flow Designer! What's the Impac...
Resolved! AWA
Hi Experts,We are trying to implement Advanced work assignment for HR agent workspace and I need to do a POC.Where should I start.What are the use cases for this AWA concept.What are things that should be noted while we implement thisPlease guide me ...
How to add underline to the survey in portal ?
How to add underline to the assessment as shown in image and remove underline for below related record?
"Action on selected Rows" > "Remove Tag" not working??
If I do the "Action on selected Rows" and "Add tag" and add a tag, it works perfect. But if I do it in reverse and use the "Remove Tag" option, the screen refreshes but the tag is NOT removed. I've done it 100 times from various filters/search screen...
Resolved! How to attach Excel as attachment in Notification
I have a requirement to send an email with an excel attachment containing the records based on a query in a custom table. Detailed Explanation:1) Email should be triggered to Department head after 35 days when users in that department doesn't made re...
Show incidents to users selected in variable.
We have hidden incidents from all users and made only visible to "Desktop support" group members.Now , We have requirement to make incidents visible to the user selected in "Requested For" variable on record producer.
Resolved! Show Worknotes for a particular group
"Work notes on incident forms where the assignment group is 'Desktop support' should be visible only to members of the 'Desktop support' group."Can we restrict Create and Read access of Incidents to only 'Desktop support' group members?
How to get audit records using form layout
Hi,I have a table "u_comp_test" where i have created a tab section (Test1) and added fields reference of a different table "u_comp_test1". When a field update is made for the fields of "u_comp_test1". I need the audit records of "u_comp_test1" within...
Resolved! Populate group member based on group selected
I have below 2 variable, based on group selection , group member should get populated [each group has only one member] 1.approval_group: referring to sys_user_group table2.approver: referring to sys_user tabletried below script, its not populating me...
Impact Assessment Form?
I am currently working on enhancing our Change Management process within ServiceNow and noticed that our existing Risk Assessment Form only evaluates the risk score within a Change Request. I would like to develop an Impact Assessment Form to accurat...
close the task when ritm is closed
Hi , i have been trying to close the parent ritm when all the childs are closed. here is the before update BR with condition state changed to closed completevar count=0;var tasks = new GlideRecord('sc_task');tasks.addQuery('request_item',current.requ...