Our assets team needs the ability to report on items that will become eligible for refresh in advance in the following ways.Items that will become eligible for refresh in a specific monthExample: Feb. 2025, March 2025 etc.Items that will become eligi...
Hi,I have a couple large record producers (one has 73 variables) and I need to change them to Catalog Items. The original versions are client-facing forms that generate a Case; I've copied them and made them internal only and need to turn them into C...
Hii, There is one oob Notification called Survey Invitation but this survey should trigger whenever 5 th request is created for that I have made business rule that business rule is triggering but whenever I preview the email It is not showing the pr...
Hello, We need to create an update button on the Incident form that overrides the out-of-the-box (OOB) update button. When we submit the update button, it should update the form. Before updating the form, a pop-up message should be displayed. Once th...
When a user reports that they are not able to see modules on the application navigator, what can you do,to see what modules are visible to them?Intiate the connect chat session ? OrImpersonate the user ?
Hello,The related links on a demand form on tsp2_demand table are not showing. Where do I re-activate them? so it shows as shown below in the screenshot. TIA
Hi, I have a requirement to search custom table record (abcdID) in Global search which should give result as its related Change Request record. We have created changeID column on custom table(fo example: abcd) which is referring to Change Request (ab...
Evening all We have an odd situation in which we have split access to records out using business rules and an ACL. the expected access works fine in list view, as in our tests users can see the right records based on conditions set but when clicking ...
Hello All thanks in advance for your input!! Client currently has custom functionality with Blackout Schedules to add ""Approval Groups"" and groups automatically added to approval workflow during the Authorized state.(those groups have the approver ...
We have created Inbound Emil action via Flow designer for creating Incident record.We have to trigger Email notification to Recipient if trigger condition is not met and Incident record should not created.Can we address this issue in flow itself?Can ...
Control table extends table - Control/Risk. Transform map is on Control/Risk table. I wanted to update custom fields u_key_entity and u_key_system present in Control table. I am using below code in Transform Script but it is being ignored with error ...
Client currently has custom functionality with Blackout Schedules to add "Approval Groups" and groups automatically added to approval workflow during the Authorized state.(those groups have the approver role)Client additionally wants to add USER appr...
Hi Team, We have a requirement to create multiple requests in service now based on a CSV file uploaded through catalog item form a in the service portal . We are using a Transform map with an onafter script to process the CSV File and create requests...
How to automatically set the incident to a closed state when a child incident is resolved or a problem is created?
