Forum Posts
How to create HR case and anyone reply to the same email again create child hr case
Hi, How to create a hr case from emails and map to the subjuct is short desciption, body to description, sender name to opend by and also auto map the priority set to high then again if someone reply to same email it should create another hr case and...
Integration questions
Hi Team,Am beginner in integration.Recently I failed in interview.I want to learn REST API Integration.Could you please provide answers for below questions How do you manage sending large amount of data from 3rd party to SNOW? If refresh token is e...
integration user question
I have an odd issue relating to the setup of an integration account. When I use my username and testing via postman, the integration works. When using new integration account I have setup, again, testing via postman, it errors with an "error of inva...
Non-Major problem record
need to add work notes and close the problem tasks automatically when problem record is moved to closed.
Ask for approval actions
Hi Team,I used the ASK FOR APPROVAL action to create approvals for a request item. For one approval, I set the rule to ANY ONE APPROVER, and for the second approval, I set it to EVERY ONE APPROVE. The approval records are stored in the approval table...
Creating Assignment Groups
We are transitioning over to SN from Cherwell. In Cherwell we have teams which are the equivalent of assignment groups in SN, Does it make sense to just do a lift and shift of our team names in Cherwell over to SN. For many reasons, our service desk ...
Resolved! Match Email Record to Variable in Workflow Studio
I'm working on a workflow to update the caller of an incident if the email address they used to contact us matches the secondary email address on their profile.I'm running into an issue with the Email Record field in the "Get email header" action. I ...
Resolved! Surveys - Trigger condition to send Survey for Interactions if no Tasks have been associated (Incidents and Requests)
Hi All, I would like to know if anyone attempted to create a survey on IMS Records that trigger only if no Incident or Request is associated to IMS Record. Is this somehow feasible? I tried to reach this result working on Interaction and Interaction_...
Does having too many Rule Bases in an Order Guide affect performance?
I am building an onboarding solution using Order Guide. Our company has about 150 applications and we decided that we will have individual catalog items for each app due to the fact that most of the apps have unique fields. I have heard from multip...
Assign asset to user from Interaction
We are setting up Service Catalog and Request Management in a new instance. Idea is to go OOB as much as possible. One feature that we have in current instance is ability to assign asset or consumable to a user direct from an interactino in Walk-up, ...
Resolved! Cat item Export > to show all data (variables, Available For, UI policies) to user friendly format
Dear Community, how to Export catalog item to display all relevant data, including variables, availability criteria, and UI policies, in a format that's easy to understand for users.I've already utilized the built-in feature to export data in XML, CV...
Problem Management - best practices
Hi all - I want to discuss on how you manage certain aspects on problem management. RCA Methodology - we use the 5 why's problem solving method for root cause analysis. I think it adds a bit more structure that the plain text field provided OOB . W...
Need Email Reply to a specific address to create incident
Hello!We currently have two Inbound Email Actions configured to create Incidents when an email is sent to the Service Desk group email address, we'll call it JoeBob@ServiceDesk.com.The first action (Create Incident) creates an incident whenever a NEW...
How to build the flow in HRSD
Hi,I am new to HRSD so i am little confused to give the condition in flow. so I want to build the flow in HRSD as per below details so i didnt get it where to give the conditions so please help on this.Email Received → Extract details (Requested For,...
