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Project Module

Hi All, Can we grant access to Project module without ITIL role?

Nikita50 by Tera Expert
  • 731 Views
  • 12 replies
  • 0 helpfuls

Translations knowledge articles

Hi All,As per the below images i am not able to see the translation getting an errorCan someone help me this  

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Munny1 by Tera Expert
  • 408 Views
  • 4 replies
  • 0 helpfuls

Risk Assessment calculation

In the change request, when the user clicks on risk assessment, it will show one question connected with two choices. Based on the choice decision, a set of questions will populate, and based on those choices, risk will be calculated. Note: When a us...

Risk assessment answer's value based on an other answer

Hello, I would like to know if there is an OOB functionnality to modify the value of an answer (or the weight of the question) based on an other answer in the same risk assessment. Example:Question1 (weight= 10):    Choice A (value = 1)    Choice B (...

MarkoMsnow by Tera Contributor
  • 796 Views
  • 3 replies
  • 0 helpfuls

How to add button in notification

Hi Team, I would like to seek assistance in adding a button to a notification. The goal is for this button, when clicked, to automatically update the status of the request item to "closed" and "complete." If anyone has experience with this type of re...

About knowledge management process

I'm not entirely clear about what this diagram is illustrating from Now Learning platform. Is it suggesting that while an article has been published within the workflow, its confidence level in knowledge management remains at "Not Validated"? That se...

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password validator is not defined

Hi Team, I am using password validation script for one of the catalog item using script include but getting error : ReferenceError: PasswordValidator is not defined. Script include var PasswordValidator = Class.create();PasswordValidator.prototype = ...

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kun1 by Tera Expert
  • 635 Views
  • 9 replies
  • 0 helpfuls

Resolved! Report creation.

Staff Productivity Rate.Average number of queries handled per team member during a specific period.

Resolved! Populate the Unused catalog items into a variable

Hi Everyone, I created a script include to the pull data of "Catalog Items without Recent RITM's requested from past six months" on to a variable.  But script is not working can someone help me on this please.  var CatalogItemsWithoutRecentRITM = Cla...