Hi , A scheduled job runs daily, and upon execution, it automatically creates entries in the Change Request table. Once these change requests are generated, a single consolidated notification should be triggered and sent to all respective change owne...
Hello All , Few days ago, I migrated Knowledge articles from instance A to Instance B. But after migration ; there are several Kbs found with same number in KB article list (one record from A and another record from B ). Main issue is , they both ar...
Hello mates, i have below scenario how we can achieve this please suggest me.We currently have ‘UAR Quarters’ which are used to created User Access Reviews based on a simple filter that runs against UAR templates. We want to update this filter to be ...
Hi Few of the non admin users are experiencing errors related to a table Error is part of the query on rm_enhancement has been ignored because of insufficient access for query match operation on rm_ enhancement.active Where there is no type of operat...
We are setting up AI search for our support portal. Knowledge and catalog items are visible as separate tabs (see attached image).How can we have a separate tab for Rich Content type records (microsite) as well?
Hi,I 'm working one requirement. My requirement is for example when we are requested a catalog item like iPad Mini. So, in that catalog item have one variable that is storage. In that storage variable we have 3 options like 16GB, 64GB and 256GB. So, ...
Hi, Some help please not sure what am i missing here either of the user details are not populating at all. These are the variables i created: script include i created: Catalog client script Regards CarolMa
In our weekly release process, we do the review via a Confluence page where teams create their technical support notes and had it reviewed for approval if no concerns. We are exploring the automated creation of Change tickets from these technical not...
Hi,While testing roles, I accidentally removed sn_hr_core.admin from admin role as admin.Please find the below screen shot admin role with sn_hr_core.adminNow, when I try to add the sn_hr_core.admin as admin, I do not find the role name in the availa...
Hi all, It is possible to manually define the state of the vendor in the company table (e.g. Selected, Terminated and so on). When a Vendor Manager uses the VMW, the state of the Vendor is Operational?The other states have to be manually updated beca...
Want to create a report that gives statistics on DTS usage for below Incident / cases / task notes Catalog & Record producer)Knowledge Live chat
(function calculatedFieldValue(current) {try {if (!current.sys_created_on)return '';var created = new GlideDateTime(current.sys_created_on); // creation timevar now = new GlideDateTime(); // current time// Determine the start of the current week (Mon...
Hi Support Sales Team,I recently signed up and filled out the form to explore your ITSM system. However, after logging in, I’m seeing a message prompting me to contact sales.I was hoping to explore the platform using the free version, if available. C...
Where are the timeframe conditions for sending anSLA breach warning notification defined?A. SLA definition recordB. Default SLA flowC. SLA Properties applicationD. SLA trigger conditions