Hello Every one, My Manager not able to approve the any requests from the portal, even though he have "approva_user " role assigned.I checked for another managers, they are able to approve successfully from portal. I am not sure why only one person n...
any one please help me
Hi guys! I need to retrieve the information stored in the column "comments" from the table my list collector is pointing to into the task description, so far I have achieved to get only the "comments" from the first value selected in the list collect...
Hi everyone! I need help with flow and I couldn't figure out the solution.I created a new catalog form and the form contains the following fields: 1. Dock # - This is a single line text. Visible on portal. Will ask users to input dock#2. WEB URL - Al...
Hello All, I have added the image in the "Banner image for UI16" field in the ui 16 module, However, the image is not getting visible on the header. Does anyone have any idea? what else can I try for this? Note - I tried by logging out and in so many...
Hi all, We have a requirement like creating a custom table only for 1 person having itil role. No other roles including Admin should not have access to table and its record. Is that possible? Regards,Saranya
Hi all, I was working on a requirement, where I needed to redirect all users to the "ticket" page once they submitted the catalog item.As of now, it is redirecting to "/sp?id=sc_request&is_new_order=true&table=sc_request&sys_id=922a39771b9d31508f8898...
we are having one business rules which will update ritm comments and work notes whenever additional comments or work notes changes in related tasks. Now there is a business need to reopen resolved ritm whenever comments is added or updated. I have cr...
Hi All,I have created one catalog item it is working fine but I got new requirement that when ritm ticket will be created at that time some variable is that this variable are read only for other users now they want 2 of them variable should be editab...
Hi All,I have to create incident and need to fetch the data from table to fill in the incident description field. Can someone help me with the code to create inbound email action. Sample data: SiteCitySTZipProvider Name 6C04HagerstownMD217AT&T11...
Hi Everyone, Requiremnt: I have created the catalog item. Once the "Requested For" is selected, the "Assigned Asset" of this "Requested For" will be auto-populated in the "Test" field. I have written the Below client callable script include and On-ch...
Hi, We need to create a interactive filter on "task_sla" table for resolved field which is coming from incident.We have created two reports on "average response time" and "average resolution time"(These two reports created from task_sla table). now b...
Hi All,i am creating a catalog item in that I have a select box as Request Type(request_type) with choices as 'working capital inquiry', 'capital expenditure inquiry (pa)' 'capital expenditure inquiry (non-pa)'if 'working capital...
Hi Team,In catalog item we have 4 single line text variable and we want show on the form as hyperlink For example I have additional information variable so I want additional information text in hyper link "Additional information" , Once I click on th...
Hi All, I have cloned the widget name :Walk-up Queue On Site 2 in the PDI instance . After doing customization in the cloned widget it is effect on OOB box . After that i found that angular providers is same for OOB as well as custom one . I have cha...
