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SSO integration using OKta

Hi Team,  I am configuring SSO for my instance using OKTA following a step by step video from you tube https://www.youtube.com/watch?v=8uAh7Cyb59w, however I am again and again getting stuck at Provisioning step where we need to enter the admin crede...

Juhi Chawla2 by Tera Contributor
  • 1093 Views
  • 1 replies
  • 1 helpfuls

Query in the BAR chart report??

Hi Everyone,How to hide auto-generated numbers in the BAR chart report?Please find the screenshot below. The highlighted yellow colored numbering should be disabled,is there any reporting property or setting there on the core UI report view  

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Shantharao by Kilo Sage
  • 516 Views
  • 2 replies
  • 0 helpfuls

Resolved! stock rules

I have setup a stockroom and assigned a manager (and the manager has an email address) I have added an item into the stockroom. Then I have setup a stock rule for the item with a Threshold = 0 and a Restock Option = stock room So now there are 0 in s...

chercm by Mega Sage
  • 1904 Views
  • 10 replies
  • 0 helpfuls

How to add a Attachement in variable in the service request,if i am selecting in laptop ,automatically word document needs to populate and user can down load and fill it to upload how to get it in service request

How to add a Attachment in variable in the service request, if i am selecting in laptop ,automatically word document needs to populate and user can down load and fill it to upload how to get it in service request i have a drop down in request form an...

MK21 by Tera Contributor
  • 2254 Views
  • 6 replies
  • 1 helpfuls

related the Kb article template

How can we find out which template they have used in the knowledge article? in the list view  or anyother way where we can find it out which template they have used 

Resolved! Agent workspace make all fields read only if state is work in progress

Hi All,  We would like to make all fields read only on the agent workspace. I manage it with a ui policy, but it does not work for the related list.  What I did:   But on the related list, all fields are editable and not read only:   Can you help?  T...

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BuriB by Tera Expert
  • 1452 Views
  • 6 replies
  • 0 helpfuls

ATF(Automated Test Framework) - Execute a Schedule Job

Hi, I am trying to execute a schedule job in ATF through below Test Steps -1. Record Query on table - Scheduled Job [sysauto]2. Open an existing record in table - Scheduled Script Execution [sysauto_script]3. Click a UI Action 'Execute Now' in table ...

aagman4 by Tera Contributor
  • 863 Views
  • 2 replies
  • 0 helpfuls

Resolved! Variable Attribute? Subcategories on the incident form

Hello Community, I am implementing subcategories for my incident records. I got all the dependencies mapped and it all works great but only on the backend. On the actual incident form itself I want the 'subcategory' field to only display choices base...

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Delete a user

I want to delete a user account but im getting an error saying Deleting Chris Coveyduck is not allowed because it is referenced in record Scheduled execution of HSBC Sitecore Incidents within the Scheduled Job table. can anyone help me how to delete ...

yaddanki by Tera Contributor
  • 507 Views
  • 1 replies
  • 1 helpfuls

SFTP STEP - Flow Action Query

I am trying to fetch files from SFTP Server (via Mid Server) and attach them to a particular Data Source in ServiceNow. I am using the "SFTP Step - Copy Files to this Instance" https://www.servicenow.com/docs/bundle/xanadu-build-workflows/page/admini...

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Arnab13 by Tera Contributor
  • 1170 Views
  • 6 replies
  • 0 helpfuls