To add line break in Script include

[trisha1]

I have one notification for RITM's In that i need to add line break after every comma for description. Below is the script include part. Please suggest.

default_sc_req_item_rows: function() {
this.row('Number', '${number}');
this.row('Short description', '${short_description}');
this.row('Description', '${Description}');
},

[Gunjan Kiratkar]

Hi ,

You can use below code for that. 

var formattedString = yourString.split(",").join("\n");

Regards,

Gunjan

[Ankur Bawiskar]

Hi,

please share complete script and expected output?

Regards
Ankur

[trisha1]

script include:

var xx_email_notification_content_blocks = Class.create();
xx_email_notification_content_blocks.prototype = {

initialize: function() {
this.str = new xx_StringUtil();
},

/* Style definitions */

global_style: 'font-family: Arial,sans-serif; font-size: 10pt;',
header_style: 'font-size: 150%; color: rgb(244, 119, 53); background-color: white; border-color: white white rgb(244,119,53); border-style: solid; border-bottom-width: 1px;',
table_style: 'border-collapse: collapse; width: 100%; border: 0;',
td_style: 'border-bottom-width: 1px; border-bottom-color: #ccc; border-bottom-style: solid; padding: 0.5em 1em; vertical-align: top; white-space: pre;',

/* General functions */

header: function(text) {
var html = '<h1 style="' + this.global_style + this.header_style + '">${sys_class_name} ' + text + '</h1>';
template.print(html);
},

header_no_table: function(text) {
var html = '<h1 style="' + this.global_style + this.header_style + '">' + text + '</h1>';
template.print(html);
},

table_start: function() {
var html = '<table border="0" style="' + this.global_style + this.table_style + '"><tbody>';
template.print(html);
},

table_end: function() {
var html = '</tbody></table>';
template.print(html);
},

row: function(label, value, style) {
if (typeof style === 'undefined') {
style = '';
}
var html = '<tr><td style="' + this.td_style + style + '">' + label + ':</td><td style="' + this.td_style + style + '"><div>' + value + '</div></td></tr>';
template.print(html);
},

row_wrap: function(label, value, style) {
if (typeof style === 'undefined') {
style = '';
}
var html = '<tr><td style="' + this.td_style + style + '">' + label + ':</td><td style="' + this.td_style + style + '"><div>' + value + '</div></td></tr>';
template.print(html.replace(/\n/, '<br />'));
},

row_blank: function() {
var html = '<tr><td style="' + this.td_style + '"> </td><td style="' + this.td_style + '"><div> </div></td></tr>';
template.print(html);
},

link: function() {
var html = '<p style="' + this.global_style + '">Click here to view: ${URI}</p>';
template.print(html);
},

linkCMS: function() {
html = gs.getMessage('<p style="{0}">Click here to view: {1}</p>', [
this.global_style,
this.linkPortalPlain()
]);
template.print(html);
},

linkPortalPlain: function() {
var spLinkUtil = new xx_SpLinkGenerator();
return spLinkUtil.isEnabled() ? spLinkUtil.getLink(current) : '${CMS_URI+selfservice/default_content}';
},

notificationSettings: function() {
var html = '<p style="' + this.global_style + 'text-align: center; margin-top: 4em; color: #888;' + '">Adjust your ServiceNow email notification settings <a href="/nav_to.do?uri=/notification_preferences.do">here</a>.</p>';
template.print(html);
},

paragraph: function(text) {
var html = gs.getMessage('<p style="{1}">{0}</p>',
[text, this.global_style]);
template.print(html);
},

generic: function(text) {
var html = '<div style="' + this.global_style + '">' + text + '</div>';
template.print(html);
},

/* Default rows */

default_task_rows: function() {
this.row('Number', '${number}');
this.row('Short description', '${short_description}');
this.row('Description', '${description}');
},

default_sc_req_item_rows: function() {
this.row('Number', '${number}');
this.row('Short description', '${short_description}');
var formattedString = '${description}';
formattedString = formattedString.split(",").join("\n");
this.row('Description', 'formattedString');
// this.row('Description', '${u_description_html}'); //deactivated by INC0488587
},

default_sc_request_rows: function() {
this.row('Number', '${number}');
this.row('Short description', '${short_description}');
this.row('Description', '${description}');
},

default_sc_task_rows: function() {
this.row('Number', '${number}');
this.row('Short description', '${short_description}');
if (current.sys_class_name.toString() === 'u_hr_service_task') {
this.row('Requested for', '${u_requested_for}');
} else {
this.row('Request Item', '${request_item}');
this.row('Requested for', '${request_item.u_requested_for}');
}
this.row('Description', '${description}');
},

default_sysapproval_approver_rows: function() {
var requester = current.sysapproval.u_requested_for ||
current.sysapproval.requested_by ||
current.sysapproval.opened_by;
var opened_by = current.sysapproval.opened_by;

var requesterStr = requester.getDisplayValue();
if (requester.toString() !== opened_by.toString()) {
requesterStr = this.str.format('%2 on behalf of %1',
requesterStr, opened_by.getDisplayValue());
}
this.row('Requester', requesterStr);
this.row('Short description', '${sysapproval.short_description}');
this.row('Description', '${sysapproval.description}');
this.row('Severity', '${sysapproval.priority}');
},

default_security_task_rows: function() {
this.row('Number', '${number}');
this.row('Short description', '${short_description}');
this.row('Severity', '${priority}');
this.row('Category', '${u_category}');
this.row('Subcategory', '${u_subcategory}');
},

/* Special functions */

sysapproval_approver_footer: function() {
this.generic('<h2> </h2>');
this.table_start();
template.print('<tr><td style="background-color: #aea; border: 1px solid #8c8; padding: 0.5em 1em;">${mailto:mailto.approval}</td><td style="border: 0px;"> </td><td style="background-color: #fcc; border: 1px solid #daa; padding: 0.5em 1em;">${mailto:mailto.rejection}</td></tr>');
this.table_end();
this.generic('<p style="font-size: 90%;">To approve the Request please send the email which will appear after you have clicked the link above!<br />If you want to reject this request, please provide a rejection reason in the e-mail body (Note: please do not delete the reference line below: Ref:MSGxxxx).<br /><a href="https://globalfoundries.service-now.com/$h.do?sysparm_doc=UGDOC0010009">How to approve multiple requests at once</a></p>');
this.generic('<p style="border-top: 1px solid #ccc;">Click here to view Approval Request: ${URI}<br />Click here to view ${sysapproval.sys_class_name}: ${sysapproval.URI}</p>');
},
//Footer for Non-Task Table
sysapproval_documentid_approver_footer: function() {
this.generic('<h2> </h2>');
this.table_start();
template.print('<tr><td style="background-color: #aea; border: 1px solid #8c8; padding: 0.5em 1em;">${mailto:mailto.approval}</td><td style="border: 0px;"> </td><td style="background-color: #fcc; border: 1px solid #daa; padding: 0.5em 1em;">${mailto:mailto.rejection}</td></tr>');
this.table_end();
this.generic('<p style="font-size: 90%;">To approve the Request please send the email which will appear after you have clicked the link above!<br />If you want to reject this request, please provide a rejection reason in the e-mail body (Note: please do not delete the reference line below: Ref:MSGxxxx).<br /><a href="https://globalfoundries.service-now.com/$h.do?sysparm_doc=UGDOC0010009">How to approve multiple requests at once</a></p>');
this.generic('<p style="border-top: 1px solid #ccc;">Click here to view Approval Request ${URI}<br />Click here to view ${document_id} ${document_id.URI}</p>');
},

major_incident_report_rows: function() {
var webConf = '6cf3d1cf0f48530098374bfce1050e07'; // Communication Device CI
var opentime = GlideDateTime.subtract(new GlideDateTime(current.opened_at), new GlideDateTime());

this.row('Current state', '${incident_state}');
this.row('Issue description', '${short_description}');
this.row('Affected Location', '${location} > ${u_fab_env_inc}'); //added by CHG0034121
this.row_wrap('Impacted Service', '${u_service_area} > ${u_service_category} > ${u_service_subcategroy} > ${u_business_service}'); //added by CHG0034121
this.row_wrap('Business impact', '${u_business_impact}');
this.row_wrap('Activity log', '${u_activity_log}');
if (current.u_bridge_call_informarion.toString() === webConf) {
this.row('Web conference', this.str.format('<a href="%1" target="_blank">%1</a>', current.u_status_conference_url));
} else {
this.row('Bridge call information', '${u_bridge_call_informarion.comments}');
}
this.row('Time since INC was opened', opentime.getDisplayValue());
this.row('Incident owner', '${assignment_group} (${assigned_to})');
this.row_wrap('Root cause analysis', '${problem_id.close_notes}');
},

type: 'xx_email_notification_content_blocks'
};

[trisha1]

and this is the script include xx_StringUtil:

var xx_StringUtil = Class.create();
xx_StringUtil.prototype = {
initialize: function() {},

format: function(str) {
var args = arguments;

var regex = /(^|[^%])%(\d+)/g;

return str.replace(regex, function(match, precedingChar, n) {
return typeof args[n] !== 'undefined' ?
(precedingChar + args[n]) :
match;
});
},

makeUserFriendly: function(value) {
switch (value.toString()) {
case '':
return '(empty)';
case 'true':
return 'yes';
case 'false':
return 'no';
default:
return value.toString();
}
},

parseHtmlTable: function(input) {

var htmlTable = input.toString().match(/<TABLE>.+<\/TABLE>/i);
if (!htmlTable || !htmlTable.length) return [];

var rows = new XMLHelper(htmlTable[0]).toObject().tr;
if (!rows || !rows.length) return [];

var header = rows.shift().th;
if (!header || !rows.every(function(row) {
return row.td && row.td.length === header.length;
})) {
return [];
} else {
header = header.map(function(columnName) {
return columnName.toLowerCase().replace(/\s/g, '_');
});
}

return rows.map(function(row) {
return row.td.reduce(function(obj, value, index) {
obj[header[index]] = value;
return obj;
}, {});
});
},

type: 'xx_StringUtil'
};