Hi there, For Governance reasons to properly track our incidents, we have a requirement to periodically change the resolution code after an incident is closed. Anyone know how to do this? Here the list of our Resolution Codes, but currently once t...
Hello, I am looking for a way to allow fulfillers to "flag" problematic sc tasks. I dont know if there are any OOB ways to do this or not, but i wanted to see if anyone had any suggestions on the best way to do this. They just want to be able to som...
Anyone know the differences amongs problem status Resolved, Closed, and Resolved/Closed? And when they are used? In the Problem Status field, you can select Resolved, or Closed. However we can also click on the Problem form Context Menu and select "C...
What is fullfiller UI? I read below link of document , but i can't understand fulfiller UI. https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/administer/workspace/task/configure-agent-chat.html Thank you.
Hi All, I would like to know why "glide.ui.list.allow_extended_fields" this property is disabled by default? Will there be any performance impact if we enable this? Thanks,Kannan
Does anyone know what the plugins are for ITSM Professional. My company has plans to upgrade to ITSM Professional in the start of 2020 but we would like to have that enabled in our sub-prod instances before hand to get a better understanding of the ...
Hi, How can i get the Domain Picker at the top? Regards,
Hello all, I recently has an issue with incoming email contain special character like Chinese or Japanese, ServiceNow does not recognize it and translate it to ���. Is there a way to fix this issue ?
When we implemented ServiceNow we built a custom routing table and implemented rules on our Incident Form that check for the correct routing groups, etc. Over time that table has become large and difficult to maintain and we have been looking to go...
Hey peeps, I am trying to change a catalog item variable's bg color on RITM and Task. My business case is: I have a catalog variable X on RITM (which is readonly) and other variable Y which is entered by user (on RITM). If value(X != Y), then Y's bg ...
Hi Snow Community, Working on a workflow to delay the creation of SCTASK after RITM approval with 5 days before the set date in the form. So I have a field on my Onboarding form- Start Date, which is set to be 10+ days if the request is being opened ...
Hello All, This is my Background Script : var incste = new GlideRecord ('incident');incste.addQuery('number','INC002796596');incste.query();gs.log(incste.getRowCount());if(incste.next()){ incste.state=7; incste.autoSysFields(false); incste.setWorkfl...
I tried Test Load in Data Source in 2 of my instance ie one in my company developer instance(CDI) and other on my Personal instance(PDI). Both of them are in Kingston Patch 9 version. When i tried to load test value from XML in my PDI its getting suc...
Does anyone know why the Problem Management Best Practice State Model plugin (introduced by Madrid) can not be activated by existing customers? ---------------- https://docs.servicenow.com/bundle/madrid-it-service-management/page/product/problem-mana...
Dear community, We have implemented LDAP authentication with read-only domain controler. At first, we had the problem that whenever the user tried to log in with the windows credentials the error "Could not find a valid certificate" appeared. After m...
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