How to add "to" recipient in notification via email script. I am able to add "cc" and "bcc" users but not "to" users
How to add "to" recipient in notification via email script. I am able to add "cc" and "bcc" users but not "to" users
Forum Posts
Resolved! How ServiceNow sends email with Password and URL to Newly Created users?
Hi All, We have a requirement where when a new user is created manually in ServiceNow, a email needs to be triggered with the password(Which ServiceNow automatically sets) along with the link to change the password. Also I want ServiceNow to set pa...
Resolved! Watchlist Configuration
Hello Guys, We have a requirement related to Watch-list Configuration ; 1. When end user replies to Service-now notification the CC list should be added to Watch List in the Incident form. 2. When end user replies to Service-now notification with mod...
CAB Workbench Issues
We have been using the CAB Workbench to facilitate our weekly CAB meeting and while it offers some value we have quite a few issues with it so far: (1). Slow Performance. If I go through all the change requests at a normal pace in the meeting, the sy...
Resolved! Modify Work Notes and Additional Comments fields
Hello All, I have a requirement to modify the text (underlined) in the work notes and Additional comments fields to help users understand how these fields work. Has anyone successfully done this? Please guide me in making the changes. Thank you for...
Inbound Action Condition for non-users
Hi All, We have a few email addresses, e.g., help@mycompany.com that will be used to create Incidents. If a message is received from an email address matching a user an incident is created and in some cases routed to the proper support team. Please s...
SLA start with incoming Call or Interaction (agent workspace)
Dear Community, we have a customer request that the SLA should start with the Service Desk Call, if the call generates an Incident. Same issue, when we use Agent Workspace and it is an incoming "Interaction". But it should work both ways, either wit...
How to check if a user is a manager
How to check if a user is a manager considering user table has large number of records.
PRIRMARY CI
We have a PRIMARY CI field in SNOW Incident , problem and change type records. What exactly it means? At what level it is supposed to be set? If we wanted to change the Primary CI and replace with another Primary CI, what is the impact?
Resolved! Looking to Omit Price on Catalog Item, but does not save?
Good morning, I am trying to add 7 new catalog items under a category and for some reason I cannot "Omit price in cart" on any of the items. I check the box, click Save, click Update etc, and the box is becomes deselected. We are running Madrid. ...
How to update Live_profile photo field with sys_user's avatar/photo?
Hi all, How to update Live_profile photo field with sys_user's avatar/photo?My requirement is to update the photo field of live_profile table using the sys_user's photo/avatar.I tried using the background script : var user= new GlideRecord('sys_user'...
What should i name my team?
I'm an intern in a company and we grouped into different teams and we're asked to name our team. In this wanted to name our group which is related to itsm servicenow and sounds cool.
Resolved! adding a mailto link in Description section of Catalog Item
I'm looking for a way to have a 'mailto' link with embedded subject (such as <a href="mailto:test@example.com?subject="Test">Click Here</a>) to display within a Catalog Item's Description section. The dialog box for inserting a link doesn't seem to a...
Resolved! Parsing html description field in incident
Hi, I'm trying to create a before business rule that changes the short description of an incident to something from the description of the incident. I'm trying to parse the description (never done this before!). Basically - I want to take all the tex...
I am struggling with the syntax template.print()
Hi all,I am struggling with the syntax template.print(). I want to display buttons in an email notification.I am using html code in email notification script and using that html code within the template.print() syntax.My HTML code is working fine but...
