I'm about to clone my SC Catalog Item (widget-sc-cat-item-widget-v2) just so I can bypass the sc_request page and table after sc_cat_items are submitted. I plan to send people to the sc_req_item page and table, because no one wants to see sc_request,...
Hello! I'm trying to hide the submit button for just one record producer (creates an incident), but I only want to hide it temporarily. There are going to be a bunch of choice options, and the next field won't appear if the wrong choice is selected...
Hi, Currently, I have a customer with ITIL users who are unable to view completed risk assessments. Only admins are able to view the completed risk assessments. Has anyone dealt with this matter? If so, what's the best way to solve this? Here's a scr...
Hi Folks, need to send a report link in scheduled report execution report. can someone please help me on this. we are sending a report to user on sla breached. in scheduled message need to include report link too. Thanks,
I have a transform map to edit. The data source is defined and CSV file is used as a data source. The new file contains some additional columns which are not present in the previous data source file. When I loaded this new file and run transform, the...
How to send a meeting invite through Notification ?
HI All, I have created Test on change request table. Before going to Approval it is asking to fill form(survey) by clicking UI Action in Form Link. After clicking that, it is asking Multiple choice questions, after submitting this form(survey) Risk ...
Hello Guys, I need to send a reminder notification on HR case ticket . For example: If I was assigned a case on Monday 1st June and the State is “Ready “or “Work in Progress” . I would receive a reminder on the 5th business day after it’s been opened...
In Service-Now if we have to create ticket from inbound email for guest user, do we need to create the guest user explicitly in the system as I don't see any guest user in the user list. Please advice. Thanks in Advance
Hello all, I would like to know how I could get the user's role inside the following script. For example, a user with role "snc_internal" requests a catalog item. I want in the following script to check if the user's role is snc_internal or snc_exte...
Hello everybody, I d like to know how to push the requested for variable on the sc_req_item.requested for field my requested for variable is in set variable I don't know if it can be trouble. I already searched in the community and it's not worki...
I am using g_form.showFieldMsg option in client script to display a message below the field when the country field is selected as USA. It is working fine when i click try it at the item level but not in the Service Portal. Do we have to write any s...
I have created a new UI action for Extended table With same name and action name and lower order.But the condition is different for Extended one. So if the condition satisfies then Global UI action is appearing on the form. How to resolve it?
Hi Team , I have a requirement that whenever an enduser select a combination of values in Impact and urgency field in service portal,there should be an alert popup stating "This is a high priority issue and will be fixed asap " in bold red text. For ...
We recently modified our Change creation process, such that we removed an interceptor that directed the user to the change form. Now, when a user creates a Change Request, they have to save the Draft prior to clicking the "Request Approval" button. I...
