To check assignment group condition on a widget

[Poorva Bhawsar]

Hi Community,

I have a widget which contains a reopen button inside it.

I want to show an error msg when user clicks on that button when its assigned to xyz group. I want to restrict that action when its assigned to this group.

Here is the server script for that.

if (input && input.action == 'reopenIncident' && incidentGr.get(incidentSysId)) {

        incidentGr.incident_state = global.IncidentState.IN_PROGRESS;

        incidentGr.state = global.IncidentState.IN_PROGRESS;

        incidentGr.comments = "Reason for rejection: " + input.rejectReason; //Line added for fixing INC3257360

        data.isIncidentReopened = incidentGr.update();

        gs.addInfoMessage(gs.getMessage("Request reopened"));

    }

if (input && input.action == 'reopenIncident' && incidentGr.get(incidentSysId)) {

        if (data.assignment_group == 'sys_id')

            current.setAbortAction(true);

        gs.addErrorMessage(gs.getMessage('Incident cannot be reopened as its assigned to command centre'));

    }

But its showing that error msg everytime and reopening the incident.

[Anirudh Pathak]

Hi @Poorva Bhawsar ,

Does your widget contain a list of incidents and each incident have a reopen button beside it?

If that's the case then, you will need to write a function inside "client controller" which will get called "on-click" of reopen button, pass the incident "sys_id" from that function to server side and then show error message just for that incident by checking assignment group condition.

[Poorva Bhawsar]

This is what currently i have in my client controller for reopen button.

$scope.reopenIncident = function() {

        spModal.open({

            title: 'Please confirm if you want to reopen this incident.',

            message: 'Please enter reason for re-opening this incident:',

            input: true,

             buttons: [

                {label:'✘ ${No}', cancel: true},

                {label:'✔ ${Yes}', primary: true}

            ]

        }).then(function(name) {

        $scope.data.rejectReason = name;

        $scope.data.action = 'reopenIncident';

        $scope.server.update(init).then(function(response){

                    if (response.isIncidentReopened)

                        spAriaUtil.sendLiveMessage(c.reopenedIncidentMsg);

                });

            $scope.$emit('focusOnActions', {"isFocusRequired": true});

        })

    };

[Sohithanjan G · Accepted solution]

Hi @Poorva Bhawsar ,

You can use the below script: 

if (input && input.action == 'reopenIncident' && incidentGr.get(incidentSysId)) {
if (incidentGr.assignment_group.getDisplayValue() ==="Assignment Group Name") { // replace with actual group name
gs.addErrorMessage('Incident cannot be reopened as its assigned to command centre');
}else {
        incidentGr.incident_state = global.IncidentState.IN_PROGRESS;
        incidentGr.state = global.IncidentState.IN_PROGRESS;
        incidentGr.comments = "Reason for rejection: " + input.rejectReason; //Line added for fixing INC3257360
        data.isIncidentReopened = incidentGr.update();
        gs.addInfoMessage(gs.getMessage("Request reopened"));
    }
}

You can replace 'Assignment Group Name' with actual group name in line 2

Please mark as Accepted Solution & hit helpful !!!