- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-02-2023 11:06 AM
Is there any option/tool in ServiceNow to perform root cause analysis of the services that had the most open tickets?
I'm creating a report in the ITSM department and we need to investigate why so many open tickets for certain services.
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-02-2023 01:40 PM
Hi @thamys ,
Please look at the documentation here for RCA: https://docs.servicenow.com/en-US/bundle/utah-it-operations-management/page/product/event-management... and also the documentation for problem management: https://docs.servicenow.com/en-US/bundle/utah-it-service-management/page/product/problem-management/...
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-02-2023 01:40 PM
Hi @thamys ,
Please look at the documentation here for RCA: https://docs.servicenow.com/en-US/bundle/utah-it-operations-management/page/product/event-management... and also the documentation for problem management: https://docs.servicenow.com/en-US/bundle/utah-it-service-management/page/product/problem-management/...
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-30-2025 03:28 AM
Hi @AndersBGS
Can you provide the updated documentation link . This one doesn't work now.