Track start and end time of time worked

albertosaenz
Tera Contributor

With time worked I can record the time spent working on a task, but how can I track actual start and end time of the time worked?

2 REPLIES 2

Mark Manders
Giga Patron

There is no OOB way to do that. Question is: why would you want to? 

If you start using time cards, they can update it themselves. The 'time worked' is just a timer that starts when you open a record and stops when you close it. With that, it makes no sense to use it as a real 'time worked' field.

Because at 8am I open a ticket and work on it for 5 minutes. I receive a call and open a different tab to work on something else. When I come back at 10am, the timer is at 2 hours, not 5 minutes.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

The time worked can work either as a timer or with manual entry.

Customer is useing the manual entry functionality and wants to have start time and end time for each manual entry. That is to say:

Start time: 8:00

End time: 10:30

-> Time worked = 2h 30min

I know that this is not possible just using task_time_woked OOB functionality, but I am wondering if there is any other way OOB.

I think Time Cards do not have that functionality either.