Tracking Clothing, Infra Cameras, etc

[michelle kirk]

Hi

Is there a function anywhere in Service Now that would allow you to track Clothing, Infra Cameras, sat navs etc.. allocated to individuals inside or outside of the CMDB ?

We have people who are enforcement have to have clothing, sat navs, torches etc... 

Trying to understand the art of the possible, if there is one. 

[Vishal Jaswal · Accepted solution]

Hello @michelle kirk 

To populate ServiceNow CMDB (table: cmdb_ci), you need to first understand the type of fields in this table which defines a CI. Click All > Type cmdb_ci.LIST and then hit enter. Make a right click on any of the column header name and click Configure > Table.

Name: This can be anything like CCTV_01 or Track Pants
Class: Navigate to All > Configuration > CI Class Manager > Configuration Item (hover mouse and click open menu) > Add Child Class and follow the instructions (NOTE: Every class created will end up creating a custom table of it's own).

Hover your mouse to the Configuration Item and click three open menu (three horizontal lines) to add your own class

Company: core_company
Location: cmn_location
Manufacturer: core_company
Asset: alm_asset --> They are then categorized out of the box as shown below where each asset type has it's own table:

Please share your results here so that we all can learn together.

Hope that helps!

[michelle kirk]

Thank you , that has been useful, we will look into that