Tracking Impersonations

Paula Cullen
Kilo Guru

Hi,

Does anyone know of a way to track or report on impersonations e.g. which user impersonated which user and when?

Thanks!

3 REPLIES 3

Jim Coyne
Kilo Patron

A new event is added to the log (System Policy \ Event Log) called "impersonation.start" when someone impersonates a user and then "impersonation.end" when it ends. The user ID of the person doing the impersonating is stored in Parm1 and Parm2 has the impersonated user's ID.


Paula Cullen
Kilo Guru

Thank you, Jim!


CapaJC
ServiceNow Employee
ServiceNow Employee

I don't know how visible blog posts are, so I'll add a link here to a post I wrote based on this thread:
http://community.service-now.com/blog/capajc/track-impersonations-just-new-table-and-two-script-actions