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Tracking Impersonations

Paula Cullen
Kilo Guru

‎06-12-2012 06:34 AM

Hi,

Does anyone know of a way to track or report on impersonations e.g. which user impersonated which user and when?

Thanks!

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3 REPLIES 3

Jim Coyne
Kilo Patron

‎06-12-2012 06:54 AM

A new event is added to the log (System Policy \ Event Log) called "impersonation.start" when someone impersonates a user and then "impersonation.end" when it ends. The user ID of the person doing the impersonating is stored in Parm1 and Parm2 has the impersonated user's ID.


Paula Cullen
Kilo Guru

‎06-12-2012 07:59 AM

Thank you, Jim!


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CapaJ
ServiceNow Employee

‎06-12-2012 12:53 PM

I don't know how visible blog posts are, so I'll add a link here to a post I wrote based on this thread:
http://community.service-now.com/blog/capajc/track-impersonations-just-new-table-and-two-script-actions


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