After the recent patch upgrade to Zurich patch 5, we have noticed that Admins have lost access to update time zone on user record(sys_user).We have a Write ACL, where we only allow the user to edit their own time zone and nobody else can edit it.This...
Hello,Since the Workflow is getting deprecated , we want to switch to Flow Designer. we will need to evaluate those processes, develop the key points contained in each Workflow and transition them to Flow Designer. This Story is specifically for the ...
When users click on a link from a KB that links to the base system, it allows access to the base system application Navigator. Has anyone found a way to outright stop the link from working that points to base system link?
Hi, For one of the user , the list are not loading in service operations workspace. I checked the user has canvas_user role.please help me on this. Attaching screenshot
Hi,We are currently facing an issue where the system is not sending notification emails to agents when a user adds comments via email reply, even though the comment is successfully getting updated on the ticket.To address this, I have implemented the...
Hello,Since the Workflow is getting deprecated , we want to switch to Flow Designer. we will need to evaluate those processes, develop the key points contained in each Workflow and transition them to Flow Designer. This Story is specifically for the ...
Hello Everyone, I have one requirement to automate to add the groups the user.i have catalog item having the variable Required Groups and type is Multiline text and having Model Person variable and it is reference type connected to Sys User table, Mo...
I have a flow that will go out and check accountexpiry on accounts that are synced from our AD. I want this to generate an approval and task based on that approval/reject. All this works fine but if there is more than 1 look up record(s) it will gene...
Is there any to apply restriction on email address to send emails to users. let me know from where this message is coming so that we can modify in configuration and apply condition.Thank you
Hello all, I am trying to set up an email account (SMTP/POP3) for sending and receiving notifications. I have successfully setup the SMTP account using smtp.office365.com and the account credentials. However, I am running into issues setting up the...
Hello, I need to create ATFs for the OOTB Record Producer "Log a complaint".Inside of it, there is the variable "Complaint Type" with a dropdown of 2 choices (Product or Location).If you choose Product, a new field appears in which you need to select...
var BlackoutCheckAJAX = Class.create();BlackoutCheckAJAX.prototype = Object.extendsObject(AbstractAjaxProcessor, { checkBlackout: function() { var date = this.getParameter('sysparm_date'); if (!date) { return ''; } ...
We have a requirement like we need to show users the KB artciles that are present in Microsoft support side.we can create those but its better to enable our search to show KB articles in Microsoft support side.Any ideas? How to do this.
The user is requesting a calendar view based on the user’s language preference. Currently, the calendar is displaying content in German.During testing, my profile language is set to English, but in the calendar view, all meeting subjects are still ap...
Hello All, Im facing some issues with list collector variable and getting some error : "Error MessageInformation could not be downloaded from the server because the transaction was canceledTransaction time: 15,565msReason: maximum execution time exce...