Hello Team, I have two levels of approvals for a request.(RITM)level1 - manager level 2- groupThis I have used workflow. 1) Now, if Manager only raised a request for his employee, then I can see approval record is "No longer Required" state and not p...
We have some articles we create with information that Subject Matter Experts and others contribute through email, etc. I'm wondering how Knowledge Managers out there keep track of SMEs who contributed the information but are not the actual author of...
Hi All, While updating assignment group in bulk from list view snow is not recognizing whether the user is part of the group or not. While updating assignment group , the groups get updated but users in assigned to field remains the same even they ar...
Hi,If I share a Dashboard then user will not able to see the same Dashboard.Dashboard has 10 reports as mentioned in the below screenshot, if i share the report user is not able to see the reports. If i share it to the user with all the permissions ...
Where do I change the 'now' icon next to the chat in the screen shot below to our company logo?
My requirement was to create parallel approvals on the basis of a list collector catalog variable. In other words, add a user to multiple groups and ask for approval from each of the group managers separately.Unfortunately parallel approvals are not ...
Organizations that have been using ServiceNow for ten years or more now have often accumulated hundreds of legacy workflows that, over time, are becoming more difficult to maintain. Flow Designer has become the modern standard for building and autom...
Hi All, How do I configure the position of the tooltip box that opens when mouse cursor hovering over the information icon or variable label? As you can see from the gif when mousing over the information icon the tooltip box covers the icon making it...
How to add one more option to the attachment in servicenow workspace. Option is e signature Options will be Download, Delete, Rename, esignatureCan anyone you suggest your inputs on this. Thanks
Hi All,I have created a report on change_request table and added Requested by as columnI have created a scheduled report and provide one DL to send an emailmentioned attachment type as PDFCurrently scheduled report is running and sending the PDF atta...
I’m working on an ATF scenario where I need to validate the flow of creating a Problem Task from a Problem record. Here's the behavior I'm trying to automate:From a Problem record, I click "New" under the Problem Tasks related list.This opens a page ...
In the contract table we want to be able to add notes onto a contract so I have created a work notes field as a journal input and added that and activities (filtered) onto the form however when I post a work note it does not appear on the activity st...
Family / UI: YOKOHAMA (Next Experience)Page: User Preferences → NotificationsConstraint: We are not allowed to modify UI Builder in this environment.Business requirementNon-admin users must not see or access the Custom notifications section/tab (incl...
Good morning.!We have a CMDB Workspace Dashboard, where a "CMDB 360" tab is showing empty widget data.Do you know what might be causing this? Please help.@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar
Hi All, I have created public record producer for external users. It is working fine and they are able to submit record. Now I have created one reference field on record producer which refers to different table. External users cannot see values in re...
