Hi All, I am currently doing simulation exercise for course "IT Service Management (ITSM) Implementation Simulator (Course) / Configure risk conditions (Content)". Below is the test:Change requests without sufficient lead time pose a greater risk to ...
Dear Members, I came across a query recently and would really need your help to know how alert suppression works for change. Is it like alert turned off for all the affected CI of change during planned change window? What if change has outage records...
Dear community, I need to configure a first approval level at REQ level for an order guide but I haven't managed to make it work. I want to make it with flow designer.Which trigger should I set? I've tried with both "Catalog Item" or "Create record" ...
I have attached an MP4 video to a Knowledge Base article. The video uploads successfully and is available while editing the article. However, after the article is published, the video does not play when accessing the published KB article.I am trying ...
Ever since the knowledge process was handed to me, I've followed the same monthly reporting pattern.X volume of articles publishedX volumes of articles viewed I want to step away from basic metrics and volumes and evidence the value of knowledge.Part...
Hi all,I have a issue with sys_decision table. where in decision table i have configured some condition as input and get user and group as output. but when i try to test it , it is not giving me expected output as user and group rather it give me bla...
How to enable domain picker for Requestor (with no role ) or set visibility for multiple domains?My instance is domain-separated environment where one user as a requestor (with no role) is part of 2 domains/accounts. With Visibility domains, user can...
Hi All, I am doing simulator course for " IT Service Management (ITSM) Implementation Simulator (Course) / Configure maintenance and blackout". Below is the task requirement:1. Create a maintenance schedule named: "Data Center - Maintenance Weekend S...
Is it possible to change the title of Welcome to the Walk-Up Experience on this page This is after selecting the Book an appointment in the default widget
CAB Workbench Integration with Service Operations Workspace (SOW) – Zurich Release OverviewWith the Zurich release, ServiceNow enhanced the integration between Change Management and Service Operations Workspace (SOW). After the upgrade, users may not...
I am trying to fetch the exact time of when the particular label is assigned to the task on the Visual task board.
We want to use Microsoft Teams app for actionable notifications, but we do not want the virtual agent aspect to come through. We want virtual agent to only be applicable in the desktop portal, and just change approvals for example to come through tha...
I have a brand-new PDI, and I am practicing problem management.I am trying to create a problem from an incident, but i don't see the "Create Problem" option in the incidnet form context menu.when i right click the incident form header, i see options ...
Hi guys!Is it possible to run a flow twice when it's scheduled as weekly? We want the flow to run Weekly, every Monday. The first run is at 5AM and the next run is at 12noon. Is that possible?
Hello ServiceNow experts,I am facing an issue with the Problem record related lists where the default filter is not being set/applied correctly.The same configuration works as expected for Incident and Change records. However, when we add a filter to...
