Hi Team, I have created survey for Interaction table and i have added few trigger condition when state is changes to closed and type is phone or chat, assigned to is not empty etc.As per OOB survey email should trigger but my case am not.Below are co...
<p>Hello Community,I am working on configuring Service Level Agreements (SLAs) in PDI and would like some guidance and best practices regarding SLA Duration Types , Explain all types.Specifically, I want to make sure I am choosing the right approach ...
Hi Community,I have requirement to add parent RITM along with variable as a pdf on emailhow to achieve this with email script?use below code in email script but it will generate pdf with fields only not variables :-var pdfLink = gs.getProperty('glide...
Hi Experts,I am working on a requirement for Task SLA (task_sla) on RITM (sc_req_item).Requirement:For In Progress SLA → show current Assigned ToFor Cancelled SLA → show Assigned To at the time of cancellationWhat is already working:When SLA is cance...
Requirement is if a case is created through portal the contact type should be set as portal, if created through email the type should be set as Email. For Email it is working fine, we are setting through Email 2 case flow But through portal it is set...
What is SKU ? I heard this term multiple times from people. csm SKU.. SKUs subscription..etc. Can you please explain in simple words ?
Hi Team,I have created a Scheduled Job in ServiceNow for approval reminder notifications. The requirement is that the job should run only on Riyadh business working days (Sunday to Thursday) and should not execute on Friday and Saturday.However, curr...
I found there is a difference in default value of number field of sys_watermark table. Both are at OOB version, when I changed it, it stopped evening receiving email on the instance. What does this difference mean? What configuration do I need to do ...
I am sending a reply email to instance (without any RE or FW) but having same watermark (ref tag) of the email. It is working fine in one instance where the email is considered as reply and got attached to existing record while in another instance it...
get the user department,location,manager deatils from one servicenow instance and store is in annother servicenow instance
The state remains as "Requested" for Test Approver 1 even after it has already been approved. When the second approver (Test Approver 2) approves, the state of Test Approver 1 resets back to "Requested.
I have Multi Row Variable Set (MRVS) variables.If I provide values in the variables like:Test 1 = 6Test 2 = 8Test 3 = 18My requirement is to calculate the total sum before submitting the request, like:�The calculated total value (32) should be popula...
We are working through the process of getting the walkup account setup and running into a bit of a block We are still using ServicePortal, but looking to get on Employee Center later this monthWe have the walk up experience configured and everything ...
Hi all,We are designing the access control model for our ServiceNow implementation and would like to ask the community for the recommended approach.Background:Our team provides IT support for all companies in our corporate group (currently several do...
We are planning to setup integration with Rapid7 Insight VM Integration. Does any one have the documentation which have the detailed steps.Any help would be appreciated!