Resolved! Change "order now" to "submit" on catalog native form
Hi Community,Can we change the 'Order Now' button on the native catalog item to 'Submit' instead?
Forum Posts
Resolved! How to configure date field which should not take past date ?
Hi All, I have a date field on a form . When user select past date other than current date or upcoming date , the date field shouldn't take the value and will show a error message that "The due date should be current or future date". Can we do it bot...
Resolved! this.getParameter('') in script include
Hi Experts,Good Day !Can someone please let me know what is the use of this.getParameter('') does in script include with an example, if possible ?I am trying to explore GlideAjax but not able to get the use of this.getParameter('') in script include ...
Count Report showing no details on click
Hi, We are facing an issue in Score reports. We have created a report which should count the total number of HR Cases created for different assignment groups for the particular month. The report shows a number but when we click on the number, the dat...
Guided Video Tour setup in service portal
Hi All, Has any one implemented video guided tour in Service Portal.We have a requirement where we want to provide a video tour to our users ,about all the steps.What is the best approach to achieve this. Thanks,
Clarification on "Expected Start Date" in Problem Table – Usage and OOTB Logic
We’re looking to track when an analyst begins working on a problem case. I noticed the "Expected Start Date" field exists in the Problem table, but I have a few questions:Is there any out-of-the-box (OOTB) logic tied to the "Expected Start Date" fiel...
🚀 How to compare Catalog Item Date Variable with Today’s Date in Flow (Without Custom Fields)
Hi everyone,I recently worked on a requirement where I had to compare a catalog item variable (date field) with today’s date inside Flow Designer.Requirement:I have a date variable in my catalog item called “Start Date”. When the start date matches t...
Resolved! What is the difference Between gr.initialize() and gr.newRecord() ?
Can somebody clear my doubt on this? and Which is more preferable? Thanks & Regards,Soham
user is not active in user table
Hi Team , User is inactive in the user table and while doing activation we are receiving this error "the In order to prevent the logins, user must be locked out."(to make active lockout field make false and active make true). I am not able to active...
List Collector field with cmdb_ci table taking too long to load data.
Hi everyone! I'm currently working on a requirement, where we need to show cmdb_ci data in a list collector variable. I'm using on change client script and script include to filter the data based on the choice selection in another variable.But curren...
Resolved! custom application
Hi all , I have custom application called leave management developed on my pdi using studio for my learningbut how do it move it let's say to my 2nd pdi can anyone guide as I am currently learning custom application development. thanks
CG4 Asset Tracking
Hi All,I have been researching options for selecting a barcoding\scanning system for integrating with ServiceNow. I have come acrossCG4 Asset Tracking System which looks like it is officially certified to integrate with ServiceNow. I was just wonderi...
Resolved! How To close the Task via Transform Map Script (or cancel workflow)
Hi All,I have a requirement to create RITMs from an Excel sheet for a catalog form. I've already imported the open records and generated RITMs successfully. Now, the customer wants us to import closed or historical data too.According to the workflow,...
Resolved! UI policy
Hi everyone,I have 3 UI Policies, and each of them contains around 8–9 UI Policy Actions (show/hide and mandatory conditions for variables). But the UI Policies are not working as expected.I already checked the Order and also tried Reverse if false, ...
Incident Management: Purpose of Business Impact and Probable Cause fields
Background: We recently upgraded from Rome to Tokyo. We do not use Major Incident Management. After the upgrade, we noticed two new fields on the incident table: Business Impact and Probable Cause. These are visible OOB on the incident form in the S...
