Get the first assignment group
Hi Community,I have a requirement to retrieve the first assignment group. Does anyone have any idea how to achieve this for reporting purposes?
Forum Posts
Comments to get copied in Approval Record
Hi All, When we reject the approval from Employee center portal, it's asking for rejection comment, if we give any comment it gets copied to RITM and not to the approval record. I want the comment should also get copied to approval record. Is there a...
Show other active tasks button next to the Affected CI on change request form is not visible in sow
Hi Team,The "Show Other Active Tasks" button is missing on the Affected CI field in the Change Request record in SOW.Currently, the Affected CI field already has two decorators configured:Open RecordConfiguration ItemI need the "Show Other Active Tas...
Resolved! Creating Request Tickets from SOW
Right now in the SOW, we can create new incident tickets. But I don't see a way for us to have the functionality to create new request tickets not tied to existing incidents. Is that something that can be done? Currently our IT teams create incidents...
I want the ServiceNow navigation header that says "DEV" to Indicate the instances DEV ,TEST,UAT etc
I want the ServiceNow navigation header that says "DEV" to Indicate the instances DEV ,TEST,UAT etc.How i can achieve this in servicenow?
Best Practice for Advising Clients on Optional ServiceNow Patch Notifications
Hi,I'm facing this scenario for the first time and would appreciate your guidance.One of our clients received an Optional Patch Release Notification from ServiceNow for their Production instance. They asked the following:"These updates here, should I...
Group names showing as "empty"
Hi Community, For one of the user in "sys_user" table group names showing as empty. Can you please let me know the reason for this. @Ankur Bawiskar Regards,Tulasi
Resolved! Inbound Email Action Not Triggering for Reply Emails
Hi Team,I'm working on the following requirement:Requirement:For both New and Reply emails, update the existing Incident by identifying "Servicenow ticket reference is INCxxxxx" from the email body and populate the Last Email To Customer (Date/Time) ...
Showing as "No records to display" in all reports(9) which is in status dashboard for non admin user
Hello Teamas an admin we can view 1032345 records in service report which is configured on service_availability tablebut as an non admin user in report it show as "No records to display" and form the service_availability.list able to see 1032345 rec...
Duplicate outage records created in Major incident
Hi everyone,We have observed an issue in our ServiceNow instance where duplicate outage records are being created in a major incident outage related list. During our investigation we found that the duplicate records exist only in the task_outage tabl...
Resolved! User/table relationships
I've been off the tools for a while, so this is probably a dumb question... Is there a simple way to get a full list of all the tables that a particular user appears in? E.g., if there is a user John Doe, is it possible to return a list of all th...
Resolved! Email Script not working when clicked on Preview Notification
Hello all, I have configured a notification on my custom table, with When to run is whenever a record is created.So, when the user receives email on this, I want to provide him a link to "create an Incident".So, when the user clicks on it from the em...
MFA Enforcement for all user performing Local or LDAP authentication
Hi All,While reviewing the Customer Action: MFA Enforcement for all users performing Local or LDAP authentication, I noticed that the snc_external role/users are currently exempted from MFA enforcement.Could you help clarify the reason behind this ex...
Emails doesnt show in Activity log for custom application
I am trying to add emails to activity log. I added the roles, set up the activity log fields but it doesnt show. even as an admin I cannot see. Is there anything else that needs to be done for custom apps? even though i added the fields filter only s...
Resolved! Allow the SCTASK to save with the variable blank. Prevents close if the variable is empty
My goal is 4 fold: 1) Allow the SCTASK to save when the "Client facing IP address" variable is blank, 2) Perform validation to prevents close if the variable is empty 3) Show an error message on the variable field and 4) Apply this validation only fo...
