Hello,I've a requirement to display the image with in the variable set popup. We have a catalog item with variable set. User is going to add the rows by populating some variables data (ex variable is 'part') . When the user selected the part variable...
Hi All,I'm using below script to trigger a scheduled report from script. Is there a way we can avoid calling packages directly? var gr=new GlideRecord('sysauto_report');gr.get('name', 'Report Name'); // name of my schedule report.if (typeof SncTrigge...
Hi All,Is it possible to display different tooltips for the same choice in a string field depending on the value of a category field? Thank you!
Hello All,So i want to restrict my emergency change should not move to assess state from new state if there are no related incident or problem or vr record present.I want to achieve it through state flow is it possible?If yes can you please guide @An...
We have a requirement to apply anonymization in ServiceNow, but only under specific conditions. For example, anonymize sensitive fields (like caller name, email, etc.) only when an Incident record is in a Closed state.Has anyone implemented condition...
I need to generate a server name based on already existing server names. The method right now is: -user submits a request via the catalog item-script include + client script generate a new name in the following manner:-look at the server name in the ...
Hey, We have a really weird issue and I was hoping someone may have come into contact with a similar problem at some point. So we set up the walk-up experience and put our own custom logos for queue and headers using the relevant fields on the queue ...
Anyone know how to "watch" a field to find out how it is being turned to ReadOnly? I have tried the session debugger and I can only select "Entire session". if I do that, then my ServiceNow session just crashes and I do not get any useful data.
Hi All, Container split is not working in service portal.created varibel set with container start ,end and split,it is working fine from catalog side.But when i open same catalog from service portal side,it is not working(not getting splitted)....
When I create a new Problem with the admin role, it is created successfully and moves through all the Problem Management lifecycle states without any issues.However, when I use the Problem Admin, Problem Coordinator, or any other Problem Management r...
Hello Community, Now I know there is a lot of information available on docs and learning content for Change Request Management, but recently I got a feeling that there should be a one-stop shop for Change Mangement information. That is the reason I a...
Task assignment groups are not copied over to the new change when user copies a change record. The assignment group of the change record is being added to tasks instead of copying the task assignment group on the original change.The task assignment g...
Use Case:Incidents are Resolved by both Users and Monitoring Tool (sys_user Name of Tool: zenduty.automation).In most of the times Incident Category is incorrectly selected during creation.So what we want to achieve is, when the Incident is resolved ...
Hi, I am trying to implement a Resolved Date breakdown in Performance Analytics reports. I attempted to achieve this using Bucket Groups, but it is not working as expected.Could you please help me understand whether this is possible in Performance An...
Hello All,When clicked on Created problem task(inside problem record) ui action on Sow it pops up with a modal i want to remove the rca option from there .How this can be done @Ankur Bawiskar any suggestions?
