Hi everyone, I’ve noticed that some properties/records which are restricted to be updated only by the maint role in the UI can still be modified using Scripts – Background. Is this expected platform behavior due to elevated script execution privilege...
Has anyone tried changing where the Knowledge Checkbox appears on the Incident form? We would like it to appear on the Resolution tab so it would be convenient for the person that is resolving the incident to create the Knowledge Article. Is this p...
I noticed that the Priority matrix is not updating in a problem ticket. I can change both options to High, but te Priority will remain in Planning. It works in an incident ticket. What could be the disconnect?
Hi All, We have a request to allow a Project Manager access to Visual Task Board in ServiceNow and to be able to leverage all functionalities of VTB e.g. adding, new card, lane, assigned to, update work notes.We are on Yokohama version, while checkin...
I have paid for my CMP but the link to take my delta exam has not become active. Do I have to wait a certain time for it to become active? Any help is greatly appreciated.
Hi Everyone,We are facing an inconsistency in Activity Stream behavior between Classic UI and Workspace for the Case table.When a case is initially created, certain fields (example: state/number-type field) are empty/null.In the Classic UI activity s...
I have two Change records of: CHG0909928 and CHG0909958 that I can see in list view. I try to load them in the form, and it just spins and spins. How can I begin to diagnose the issue?
Hi everyone, I’m facing an issue with Email Client Templates in CSM Workspace and wanted to check if anyone has come across this before. When an agent clicks Reply on an email from a Case, the original sender email is correctly getting populated in t...
Hi Team,when am trying to click on copy change button original change request not copying along with custom template .we have created custom template after clicking on copy change in justification field add data was not copied in copy change request ...
Hi Team,i have a requirement to enable email sending in test instance for a specific email id.No other emails should be triggered from system to any other users.Can I know how we can achieve this.I tried with email properties1. checking the email sen...
I have a requirement to make all users( active and non active users) to be populated in a variable(for a specific catalog item).As of now there is one OOB Business rule running and blocking non admin users to not select inactive user.is there a Bypas...
Hello Community,I would like to change the format of the Mobile phone (mobile_phone) field in the User [sys_user] table.Currently, the phone numbers are displayed in the following format:Example: 1(449) 260-6439However, I would like the numbers to be...
Hi Guys I have created a record producer for my custom table, for that i have created a notification with a button like accept , if the any user of the assignment group clicks accept , it change assigned to field with the logged in user. For that i h...
Hi All, I am seeking information on integrating ServiceNow with Leena AI. I was unable to find relevant documentation, so I’m reaching out to this group. If anyone has experience with this integration or can share useful references, please do so, as ...
Hi All, Solutions built using Similarity Framework are available in Agent Workspace. How can they be made available in Platform or Native UI? I could not spot a way to activate the same. Thanks, Vinitha
