Hello SN Community! I am a system admin and I am trying to change a non-itil user's notification preferences as it is set to not receive messages. I have tried to impersonate them and change the Preferences but I get an error that reads: Update Err...
Hi all, Is itpossible to automate the activity of performing AQI checklist for knowledge articles, becuase the feature remains underused for a knowledge repository of 11000+ articles if we as Knowledge Managers want to score the articles and seems pr...
Hello everyone,So I have an issue with a business rule I'm writing.I need to calculate the difference in days between three date/time fields and set the values in other fields.The problem is that I have a schedule to follow, but using the schedule.du...
Hi everyone,I'm looking for guidance on configuring different SSO providers for two different portals in ServiceNowMy goal is to ensure that users accessing each portal see only the relevant SSO option and are redirected to the correct Identity Provi...
We have recently noticed that any time a change request is submitted - regardless of model used - a Sidebar discussion titled "Refresh Impacted Services" is started. This is not a discussion that we need displayed and users are finding that those mes...
Hi,I have a requirement where users upload attachments using the paperclip (Attachments) option on a Task record.Currently, when an attachment is uploaded, the Activity Stream displays "Image uploaded", and the file is attached to the record(OOB). I ...
How can i modify this message i searched the System UI-Message but didn't find anything helful
Hi,I have a requirement where, upon submitting a Record Producer, a PDF is automatically generated based on the submitted variable values. The generated PDF is then attached to the created record.Currently, the PDF displays all variables, including t...
Hello all, I am looking for a better solution than the below. Anyone have anything more modern or elegant than this? Signing API Requests with CryptoJS - Live Coding Happy Hour for 2019-01-18 - YouTube Thank you.
Hello Community,I have a requirement where I need to hide/remove the email field from a custom "List" Type field.This field is reference to 'sys_user' table, and I need to remove the other email field that display when we try to select the user in th...
The change manager at my company is looking for definitions that we can document for our change management process for the change closure codes. We've been looking and haven't found anything yet. Does anyone have a good resource of where I may be abl...
We are seeking clarification regarding the appropriate ServiceNow user classification, role assignment, and licensing requirements for users who are included on an Incident’s Watch list. Our intended use case is as follows: A user is added to the Wat...
Hi All,I have created a variable set inside the catalog item and i want to run a catalog client script on the catalog item when the MRVS value is added by the end user.I have used the onsubmit catalog client script in the variable set but in the g_fo...
In catalog builder, whoever is creating a catalog will have edit access to that specific catalog item, now my requirement is the user with edit access to that specific catalog item should be able to give edit access to few additional usersNote: templ...
Hi All, I have created one view rule for incident table to set as default view always. For non Admin users opens any incidents modules from left hand navigator , it's redirected to default view only. For admin - it's navigating to the view what was p...