How to Customize the Polaris Header
Hi Team, We have enabled the Polaris UI and we want to customize the Header in the UI. We are looking to add a HyperLink in the Header. Kindly let us know if anyone has tried it. Thanks Sai Krishna
Forum Posts
Need Help to configure UI action approve/Reject button in service operation workspace
Hi Everyone,We have enabled the Change Request feature in the Service Operations Workspace (SOW) and successfully activated the Approve and Reject UI actions on the sysapproval_approver table within SOW.As a next step, we need to implement these UI a...
dependent list collectors in catalog form
Hey Guys,I have an requirement to make the list collectors as dependent.for example, I have three list collector variables with not reference to any table directly(I have custom choices values).All three visible on the form. at once.If I select some...
Adding filters to M2M type related list
Hello there, We have a M2M related list on our Change request table. This related list is also referred from change request table. We now have to restrict this related list to only show those change requests which are closed and has the similar chang...
Resolved! Hint on a field is not showing on workspace
Hello All,I have to show hint on fileds in workspace in native view the hints are showing but in workspace it is not showing.I saw some articles and one kb and i have created those properties but no luck.https://support.servicenow.com/kb?id=kb_articl...
Notification to multiple users
Hi all, we have a requirement to send a single notification to more than 100 ppl from servicenow , right now when we try it, in recipient list email logs only 30-40 users are getting the notification is there an option to enable it for more than 100 ...
Is there a way to restrict KB article to only published versions should be visible on portal ?
Hi All, It appears that on the service portal view of the knowledge base non approved versions appear as an updated version available to view in the service portal view of the knowledge base. Is there a way to restrict this to only published versions...
Announcement Card - SOW
In Service Operation Workspace, Announcement card Title should have the text in wrap to show all the details of the instead of few lines.
Remove email auto fill when emailing from a ticket
How do you remove one of the auto fill when typing a name on an email from a ticket. As shown in the photo attached. The account is not in the user table
Resolved! How to increase input variables count for action in flow designer?
Hi all, I had a requirement where I need to pass more than 20 input variables in a custom action which is not allowing me to pass inputs after 20 input variables. Could you please suggest the possibilities to achieve this requirement. Thanks,Nithya.
Is there a way to create a walk-up appointment during a catalog item workflow?
I have tried doing it through a workflow script, a business rule, and event trigger into a Flow. Nothing seems to meet all requirements. Workflow script, no errors but no appointment. Business rule and Flow, I cannot seem to map the variables from...
How to Safely Decommission a Custom Table With Active References?
Hi Community,I need to decommission a custom table that has around 2500 records. The challenge is that several existing RITMs reference this table. Actually we shouldn't delete the table directly because it will break those reference fields and cause...
Auto clear list collector type variable
Hi All,There is two list collector type variable region and country. Based on the region i have selected the country value will show. Now we want when a value is removed from the Region list collector, the corresponding Country value should automatic...
Request to Clone the Sub Prod (DEV) instance with some tables only
Hi ,I want to clone the Production instance to the sub‑production (Development) instance with only a few specific tables: Incident, Change, Problem, Alert, and Case. I would like to clone the Dev instance from Prod. How to restrict other tables and c...
Resolved! Conditional Script Writer group after Zurich upgrade
Hi All,After the Zurich upgrade, a new group called “Conditional Script Writer” has been created. All users who have at least the snc_internal role along with any one additional role were automatically added to this group. Can someone explain the pur...
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