Hello community, My team and I created a custom application and within this application 5 record producers.We created an appropriate Catalog and Category and put all 5 of these RPs into them. So if we go to the /sp and click through the catalog/categ...
I want to write a business rule where the condition is: Status is progress In the script part I want to check whether the mandatory fields are empty or not. If empty it should show popup that "Please fill the mandatory fields" then update the mandato...
Hi Team, We are trying to load the knowledge base category in servicenow by using transform map. Record is getting created in ServiceNow but the parent id is empty. Could anyone please help me resolve the issue.
Hi all, I'm working on an integration for a ServiceNow catalog item called System Access. In this catalog item, there’s a field called System that references the Infinity Catalog Item Variables table. This integration is specifically for the ChatGPT ...
I want to setup a second email for users to send emails to ServiceNow for a rollout we are doing. I have created the internal address and I've put a forward on to service-now.com and added an MX entry in SNow for it to point to my DEV instance but th...
When creating a Change Request from an Incident, it is often useful to automatically copy relevant field values from the Incident to the Change.ServiceNow already copies some OOB task fields, but organizations usually need additional fields or custom...
Hi, I am working on catalog item to manage membership in ServiceNow groups, including groups that have roles requiring a subscription. Information on whether the groups requires a subscription are stored in Subscription Group [group_has_subscription]...
I am trying to update the lifecycle stage and lifecycle stage status on server table but as there is no pair present in lifecycle control table, the updates are not reflecting on the records. but few months back the value was getting updated. is ther...
Hi Everyone,We are currently implementing user provisioning from Microsoft Entra ID into ServiceNow and would like to validate the recommended integration pattern.As part of our review, we have identified two approaches:Using the Microsoft ServiceNow...
Hello, I would like to see which knowledge articles are based on which knowledge templates. I don't see such a column. Is there a possibility to display the article template on which the articles were created? Thank you for your help
Beginner Level Interview Questions 3)Can we add permissions to the users and groups? which is the best practice?Answer)Yes , we can add roles to the users and groups manually and as well as with the script by using GlideRecord. the best practice is ...
I'm working on capturing approval duration using a metric definition on approver table.Requirement:The approval type is user based approvalMultiple users (eg 4-5 users) are assigned at this levelIf any one user approves, the request moves forward as...
Hello community, I have a reference variable that by default shows the "Name" column, but I need the "u_managed_by" column to be visible only in this case. I applied this scriptBut the display ended up like this:
Hello community, I have a reference variable that by default displays the "Name" column. I would like it to display the "u_managed_by" column only in that case. I applied this code: But the visualization is like this:
Hello All,I am facing an issue with a Service Request (SR) catalog item.Requirement:When the SR form is submitted, it contains a List Collector variable (multi-select). Based on the selected values, the system should:- Create only 1 Request (REQ)- Cr...
