Transaction Cancelled in flow designer

[sainath3]

Hi Team,

I am experiencing a challenge with Flow Designer. We have created a flow that includes several sub-flows and actions, and it runs from Script Includes.

The code and design are the same in both Dev and PROD environments, but in PROD, when we run the flow, it shows as cancelled, and the logs indicate "Transaction cancelled."

below is from PROD:

I've noticed that the area highlighted in yellow above is taking more time.

Dev:

Could you please assist me?

Can you suggest alternatives besides increasing the run time?

[GlideFather]

@sainath3 and have you raised the HI Portal Case?

[Rodrigo24]

Hello,

Your error log shows an error when it cannot find a record with the “look up Record.”
You indicate that the dataset is the same one imported into PRO. Is it possible that when importing the data, you created new records and were given new sys_ids? You may also have some sys_ids hardcoded in the Flow that it cannot find, and after several attempts, it cancels the operation.

[sainath3]

Why execution time is taking 50049ms in PROD, for the same code in Dev it is taking 1050ms