Tree Picker Variable for Catalog Item

Konner Lester
Tera Expert

‎12-18-2024 11:53 AM

I’m working on creating a catalog item that allows users to request access to specific folder directories. However, there doesn’t seem to be an out-of-the-box variable that fully meets the requirement of letting users drill down to the folder they want to request access to.

I’ve previously used the Tree Picker attribute within the platform side of ServiceNow, but as far as I know, it isn’t supported in the Service Portal. Has anyone found a solution or workaround for implementing a similar folder drill-down functionality in the Service Portal?

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Benjamin A
Mega Sage

‎12-18-2024 12:07 PM

Hi @Konner Lester ,

 

I don't believe a tree picker option exists for catalog item variables. I would ask a few questions first, not over to complicate things.

  1. Do you have these directory folders as objects/records in ServiceNow already with a parent-child relationship?
  2. Are you tracking access inside of ServiceNow already?

If you aren't already tracking access and don't have records for each folder, why not use a Single Line Text field with a Regex and annotation to help users format their responses? Sure, it isn't perfect, but I can imagine that even maintaining the choices in a tree-picker variable could be painful as your file directory changes.

 

Best,

Ben

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