Triggering a notification to child
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4 weeks ago
Hi all,
I want to trigger a workflow. When the changes are made in the parent form fields. Then the approval and notification has to trigger to the approval group in the Child. How is it possible?
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3 weeks ago
Hey,
What you’re trying to do won’t work reliably with just a workflow + lookup + Business Rule, because changes on the parent record don’t automatically trigger logic on the child unless you explicitly handle that relationship. The simplest and most reliable approach is to use an “after update” Business Rule on the parent table that checks if the relevant fields changed, then queries the child records and directly triggers the approval/notification (via gs.eventQueue or by updating the child to kick off its flow/workflow). If you’re not seeing notifications in logs, it usually means the event or notification condition never fired—so focus on first confirming the parent BR is triggering and that you’re explicitly invoking the notification or event for the child records.
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3 weeks ago
child table will inherit fields from parent
why not have notification on child table itself and send approval and email from that?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
