I've gone through this tutorial a few times and also through all the other documentation I could dig up. https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/administer/advanced-work-as...
I'm still unable to auto assign incidents to agents by established skills. Our current assignment is done by service offering and a business rule. No messages in system logs. I do see 'Skill determination for incident' being run after the initial assignment business rule. Is there something additional I need to do to get this working?
Plug ins have been installed and are active.
Skills have been defined and added to users.
Skill determination rules have been set up based off the service offering.
Service channel and queue are established.
Assignment rule is active.
