Trying to generate secondary SCTasks, based on the option selected on the previous task.
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01-17-2024 06:59 AM
Hello all,
This Flow design have stumped me for several days. Below is my requirements and I have everything working EXCEPT getting the 2 secondary additional tasks that need to open when 'Not Remediated' is chosen on the third task (#3):
Here is one of the various Flows that I have tried. Everything I have tried ends the process "Closed Complete" when the third (#3) task is closed.
I'm trying to get Tasks 4 and 5 to open, when 'Not Remediated' is selected by the Analyst on the 3rd task
Thank you for your anticipated help.
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01-17-2024 10:49 AM
Hi @Hola Ola
I am not expert but, if a task is closed means Active - False, how this can reopened? The OOTB once a record in closed state, means life cycle over.
May be helpful point for you.
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01-17-2024 10:59 AM
Can you post a screenshot of what you have in the If Box?
Also do you have the execution flow for an RITM, which we can review to see, there are no errors.
I believe, the RITM may be getting closed because all the tasks are getting closed. Do you have a Business Rule on catalog task, which closes the RITM? You may need to set it to Async, to give sometime to the flow to run.
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