Catalog Item Variable Auto populate email disappering in backend

[Rajkumar Bokken]

Hi All,

I have issue on a catalog item variable autopopulate from backend.

I have created a new catalog item

Added 3 Variables 

1. Requested for ( User reference table)

2. User Email ( Auto populate from user reference table dot-walkin EMAIL)

3. Reporting Manager ( Auto populate from user reference table dot-walkin EMAIL )

Issue : After submitting Request in service portal email is getting disappeared in backend (RITM View and SCTASK view) but i see manager field is working .

Email

Manager

[Brad Bowman · Accepted solution]

User Email is a reference field, on the sys_user table, so it needs to populate the sys_id of a user record, which is what the Manager variable is doing since the Manager field on the user table is a reference to sys_user.  The Email field is a type of email, which needs to be populated into a single line text type variable.  You can populate this with an onChange Catalog Client Script using getReference. 

https://docs.servicenow.com/bundle/tokyo-api-reference/page/app-store/dev_portal/API_reference/Glide... 

Give the script a shot, and let me know if you get stuck.

[Rajkumar Bokken]

Thanks @Brad Bowman  ,

Changed Variable type to Single line text and It worked  🙂

Thanks,

Rajkumar Bokkena

[Brad Bowman]

Glad to hear.  You are welcome!