Trying to understand Service Availability % calculations

[RickBell]

I'm struggling to understand how the availability % calculations work.
I have set up quite a number of service offerings with availability commitments and schedules.
I have 2 service offerings using the same schedule. One seems to calculate the availability % correctly. One does not.
In the one that does not, the total availability % is correct, but the commitment availability % is incorrect.

See the attached screenshot for the one that isn't correct.
I could use some help understanding this and whether I'm setting things up correctly.

Thanks,
Rick Bell

[CapaJC]

That record looks clearly wrong, including the amount of downtime reported for the interval (it's missing a minute). I recommend opening an Incident with Customer Support. There may be a known Problem with a fix in a more recent Aspen patch.

[Wendy Peterson]

Hi - Did you ever find out an answer to this issue we are having the same problem. We used OOB and i set up 12 CI's with the class of Service Offerings. When we have outages on them there are 4 that aren't calculating right. For my Last 7 days is off on those but when you go into them they show 100% up with no Downtime but the downtime it's calculating is 87% or something like that. I opened an incident with SN but i haven't heard anything yet

I couldn't see your screenshot its a Zipfile for me that shows what looks like folders..

[RickBell]

All of our service commitments, and we have dozens, seem to be working correctly except one.
I opened an incident for that one. Waiting to hear back.

[shazbot79]

Hi,
did you ever get a resolution to this issue? We are having similar intermittent issues and have raised a ticket but SN are struggling to replicate the issue. Just wondered if your experience could shed any light on our problem.

Thanks