Hello! Is it possible to create printer-friendly printouts (knowledge articles) from the Employee center? Or is there a way to enable saving knowledge articles in PDF format? I’m interested in knowing if there is any out-of-the-box solution available...
Hello Everyone,I am trying to access AI Agents Studio → Overview page (ServiceNow Demo instance), but I am encountering the following error:“403: You do not have permissions to access this page.”I have already installed the following plugins:Now Assi...
Hi Team, in my instance holiday schedules are created for Finland Country, Holidays mentioned as 24th, 25th and 26th of December. below is my schedule: Now user has received an email on 26th saying your incident is breached. example: what needs to...
how to stop multiple unnecessary thumb creation in sys_attachment table in UI16. sys_properties: glide.ui.activity_stream.scale_images is set to FALSE as mentioned in KB KB1923362 https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=K...
Good afternoon.!We have ServiceNow-JIRA integration. We have a requirement, to get the payload that gets sent to JIRA from the Flow designer upon any Incident ticket updates? We need it as a JSON format. Is it possible to get it?Please help. @Ankur B...
Hi all,I’m working with the ServiceNow Mobile Agent app (ITSM) and I’m looking into list personalization options for agents on the "my work -> my incident" screen. Use case:Agents would like to manually prioritize their “Assigned to me” incidents in...
I want to give access to KB Managers to add articles as Featured Content ike KB admin but New UI button on Featured Content related list on Knowledge Base is missing for KB managersKB ADMIN view:- KB Manger view:- configuring list contraol giving f...
Hi All,I want to modify one of the values from the "Change Request Values" section on std_change_template table which is a formatter but I am not able to do so. Please help me if any insights!
Hi Community,The user has raised the following concern:I cannot close the RITM (RITM0062789/REQ0062201)I performed action that mentioned in following request, but I cannot close the RITM,How can I complete it?Please find the screenshots below and let...
I work in ServiceNow and I’ve created a catalog item that includes a variable named validation_json(multi line text) and validation_ok(checkbox).This variable is used internally as a flag for validation logic for submitting the calalog and is not me...
We're about to deploy the Employee Center and I've been doing some last minute checks, only to identify an issue with our 'My Requests' page. When a user submits a request and it has a Universal Request attached to it, they don't see it in 'My Reques...
Hello everyone,I have created query br to put restrictions on specific records that are generated from inbound actions, but whenever I click on that record number it is taking me to different record instead of target record, please help me to resolve...
Hello, I am looking for the latest CSA exam practice questions.
Hi All, How to make time zone , business phone as read only on the portal page. @Ankur Bawiskar can you help? Regards,Shabbir Shaik
instead of using universal request to generate incident and request from the chosen catalog item, are there any alternative simple app or method to approach this? as universal request leads to duplication of records to be filled and assigned to diffe...
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