Resolved! Calculate time difference in minutes
I want a field to display the difference between two times in minutes.Eg: Business Duration = 136
Forum Posts
Continual Improvement - Best option to link CIM Coordinator to auto fill?
In Continual Improvement Management (CIM) - is there any possibility to link CIM Coordinator with Business Service or Business Process or Assignment Group table so if anyone selects that then it automatically fills CIM Coordinator field? I am looking...
Server-Side Validation Is Essential in Modern ServiceNow Implementations
As ServiceNow continues to expand across Workspaces, APIs, integrations, and automation, enforcing business rules only at the UI level is no longer sufficient.A common scenarioFields appear mandatory or read-only in the UI, yet records still get crea...
Using Schedules Instead of Custom Tables for Cutoff-Based Business Logic
A pattern I see often is teams creating custom tables to manage business cut-off dates (payroll, billing, compliance windows, blackout periods, etc.). In many cases, this complexity can be avoided by using ServiceNow’s out-of-the-box Schedule tables....
Resolved! Problem state to be set as "Pending change" when a change request is created from a problem record
I have a requirement that needs Problem state to be set as "Pending change" when a change request is created from a problem record. Problem state should be set as "Pending change" when a change request is created using the UI action "Create Normal Ch...
How to show group member by selecting choice variable
Hi All,I have below requirement kidly let me know how to resolve itI have one catalog item in witch there are 2 variables available 1 has 2 choices called A & B and another one is referenceIf A is selected then menber of software group will be shown ...
Receiving error, when clicking on Request Approval on Standard Change Request
Hi Team, When we clicking on Request Approval button in Standard Change Template, receiving below error in prod. when we are doing this in Test, we are able to do Request Approval, Approval is also Triggering
Resolved! Recipient is missing in To of a Mail from Zurich Release
Hi SN folks,I'm observing this behavior in my recent Zurich release instance, Scenario: While sending email to a user in Users table, while the user is inactive. But the same is sending in non Zurich release instancesDescription: I'm triggering an em...
Set task fields to read-only
I received a requirement to make all fields on a task 'Read Only' whenever it is assigned to a specific Assignment Group. I managed to implement this using a Client Script; however, the 'State' field remains editable. Does anyone know why this might ...
Resolved! CIS-ITSM vs CIS – Data Foundation Exam Sequence
Hi, I’m planning to take for the CIS-ITSM certification exam. Is it mandatory to complete the CIS – Data Foundation exam before taking CIS-ITSM , or can CIS-ITSM be taken independently?Are there any prerequisites or restrictions regarding the order o...
Login Page Modification – Redirect to SSO for End Users
OverviewThis article describes the configuration that ensures end users are redirected to the SSO Login Page after signing out from the Employee Center, instead of the standard username/password login page. Requirement:When an end user signs in to th...
Not able to see Guided Self service in application navigator
Hi Team,I’ve installed the Guided Self Service plugin in my DEV instance. After activation, I’m unable to find it in the Application Navigator—typing “Guided Self Service” returns no results.Interestingly, in my PDI, the same plugin shows up in the n...
By mistakenly deleted remote instance(sys_update_set_source ) record. I unable to recovery it
By mistakenly deleted remote instance(sys_update_set_source ) record. I unable to recovery it. 1.I have checked in deleted records and delete recovery table table it is not found.Please help me how to recovery that record
Outlook Actionable Message issue
Hi All, I need to include the Risk Assessment link in the OAM approval notification .Here is mine script,but it is not working,tried in backgriund script,it is working. (function(current, languageForApprover) {var approvalACHelper = new sn_ms_oam.App...
New Landing page in agent workspace ui builder not saving the filter
Hi Team, We are facing an issue with list simple component in UI builder. We have added the this component in the new landing page and we have given request table. we want to show only 'x' group requests in this landing page. so we have added the fil...
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