Building Connection Between the Instances Navigate to System Web Services > Outbound > REST Message in your source instance.Create a new REST Message and set the Endpoint to the target instance base URL (e.g., https://XXXXXXX.service-now.com).This is...
We currently have a record producer tied to the incident table that asks the end user a series of questions to determine what type of ticket they need to submit. If it is determined through the questions that they don't need an incident we provide a ...
An auto discussion is initiated for change request when for normal change state moves from new to access and for standard from new to scheduled. Is this an OOB behavior? if yes, then how to disable this.
function onChange(control, oldValue, newValue, isLoading) {if (isLoading) return;// If caller is cleared → clear manager fieldsif (!newValue) {g_form.clearValue('u_manage_email');g_form.clearValue('u_manager_mobile_number');return;}// Fetch Caller re...
When I send notifications or emails I can't see them in the activity stream of that incident record. Because, the state of email in email logs is send/ready. When I manually change it to sent then it appears in the activity stream of that incident re...
var scriptIncludeMultiRecord = Class.create();scriptIncludeMultiRecord.prototype = Object.extendsObject(AbstractAjaxProcessor, {multiRecord:function(){ var arr=[]; var gr=new GlideRecord('incident'); var user=this.getParameter('sysparm_user'...
Currently, when we use the @mention feature in Work Notes on any type of ticket (e.g., @johnsmithh), it only inserts the "@" symbol followed by the user’s name. However, there is no highlighting or visual styling applied, which makes mentions easy to...
Hi Team, if one of the task variable is filled and saved on sctask need to generate another task with out closeing the current task another sctask need to open in flow designer in servicenow. Thank in advance
I am trying to follow these instruction to load a different portal other than the employee center and am stuck on step 4 where it is asking to provide the value of your custom portal in Value field. I'm not sure what value it is talking about. Would...
Hi Everyone, We’ve recently upgraded to the new Project Workspace. In the old version, we had set “Expense Type” and “Cost Type” as the default GroupBy under the Financials tab for all users.Could anyone guide me on how to set up the same groupings i...
Hi experts,we are setting up SharePoint Online Search Connector and need some clarity on one of the things. We are following the prod documentation. Setting up the SharePoint Online Search Connector (servicenow.com)Graph connection form (servicenow.c...
Hello all , is BR override Acl or not , if yes then provide the example for better understanding ?
Hi Is there a way to see the number of RITM that have been updated by users by Live Feed ? The reason being when a user updates the RITM its doesnt up date the SCTASK so unless the fulfiller remembers to look at the RITM they can get missed.
Hello,We're looking at implementing the Walk Up Experience within our multi-site healthcare system spread across the Twin Cities metro area. One of the biggest challenges we have is that we are pretty lean with our endpoint staff, as they currently t...
I've gone through this tutorial a few times and also through all the other documentation I could dig up. https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/administer/advanced-work-as... I'm still unable to auto assign incide...
