I have a field which has help text added via annotation and when I hide field via UI policy/client script Annotation text remains the same. Can someone help me with how to hide/show annotations on the form based on some condition?
Subject: Assistance Required – RCA for Requested For Field IssueHi Everyone,Need your help in identifying the root cause for the below issue:Issue:The Requested For field is being populated on the REQ record in the Dev environment.However, the Reques...
Dear members, Good day!With respect to 'Coaching' application, could someone please let me know, how can an end user access a leaning task assigned to him/her on portal? For an example: If I create a learning task 'ABC' and assigned to an user, that ...
In a flow, I have done a lookup records action in a flow which returns a list of sys ids seperated by a comma. How do I seperate these sys ids so I can do an individual lookup of each one?
Hi Team,I am facing an issue with email notifications in ServiceNow and would appreciate any guidance.Scenario: When an SR request is assigned to an agent, the assigned user should receive an email notification. From the ServiceNow side, the email ap...
Issue Summary:We are experiencing a critical UI regression where the Stage icons on the Requested Item [sc_req_item] list view break and fail to render. This issue specifically occurs when a Flow Designer Subflow triggers/calls a legacy Workflow.Upon...
When trying to move a task from one VTB to another VTB I can choose the 2nd VTB but when I try and select a lane I get no matches found. Has anyone had this type of issue before?
I have a catalog item with multiple groups of label+checkboxes. Is there a way to make the user check at least one of the boxes in any of the groups? This is easy when we have only one group, but it is possible to make a UI policy that will work acro...
Hello ServiceNow Community, We are configuring an outbound REST Message inside ServiceNow Integration Hub to send JSON payloads to an external intake endpoint (hdclaims.co.uk). Issue Description:When executing the outbound HTTP POST request via a MID...
I am working on the ServiceNow Employee Center (ESC) portal and would like to enhance the appearance of the Level 0 (L0) Topics in the Topic hierarchy.Current requirement:Display L0 Topics in bold font.Keep the existing styling for subtopics unchange...
Hi, I want that when performing a global search, it should displays only the most recent published version of each Knowledge Article that matches search criteria. Please do let me if you guys have any solution for this problem statement. Regards,Sidd...
When export an incident to a pdf file, the "work notes" and "additional comments" are separated. Can we mix them together in the order of what are being shown in the SNOW incident view (sort by time stamps) ?
Hi,I have a variable type attachment on my catalog form. Post submission of request I want to attach that attachment to the requested item so that it shows on the top of the ritm, user doesn't need to scroll down and see for variable attachmentThis i...
Hi All, I am facing an issue with email delivery. The emails are working correctly most of the time, but for some random users, the email is triggered but is not actually delivered to them. In the email logs, the status still shows as "sent-ready". C...
Currently, users either have full access or no access to the "sys_audit" table, with no way to restrict visibility to specific fields. This issue requires configuring field-level read-only ACLs on select fields of the "sys_audit" table so that design...
