Hi everyone, Currently, conflict detection in our ServiceNow instance for Change Requests is based on the following criteria:Planned start date (start_date)Planned end date (end_date)Configuration Item (cmdb_ci)I would like to know if it's possible t...
We want to configure our Assignment Rules and SLAs based on the Project. Although we have a Project variable available on the frontend catalog form, we are unable to identify any dedicated field at the SCTASK/Incident level where this Project informa...
Hi Everyone,I am learning GlideAjax in ServiceNow and trying to auto-populate Caller Phone Number on the Incident form.Scenario:When Caller is selected, I want to fetch the caller's mobile phone number from the sys_user table and populate it into a c...
Hi Everyone,i want to extract report incident which was created last 3 month in between time 18.30 pst to 3.30 pst in servicenow.please help me on this
Hi Experts,I have a requirement on a custom request process (GE/IGO).Requirement:Create a new custom field on the backend form (RITM/Request record).The field should remain read-only while the request is in the approval process.Once all approvals are...
Hi community, I want to create a notification where user can escalate the if the service wasn't good. I want to give it as Click Here Link so that when user click on that, it should route the user to the Customer Portal's Escalate Popup Window of the...
Hi Community. There are requirements to migrate past 10 years of data from X tool to ServiceNow as part of greenfield ITSM implementation. We need to move all Open tickets, Closed history, Knowledge Articles, User Accounts, SLA Configurations, and At...
Hi Team, I have equirment, when sc_task state is pending and Pending Reason is Awaiting caller, Then I need set RITM state is Pedning. It is working as expected, I have written Business Rule. Now in RITM I need to hide state pending, means we pending...
# GlideRecord / Server-Side ScriptingHow to create user account using script?How to create group using script?How to add permissions to user/group using script?How to add/remove group members using script?How to create incident record using script?Ho...
Hi All,Im trying to sort the incidents on updated by it isnt working in esc portal.As the widget is "Data Table from URL Definition" im attaching the server side code and client controller code here .Also, for the hr cases in the same widget it is wo...
Hi everyone, I want to get all the duplicate names (same name for two or more records) for script includes. Like in an instance if there are 5403 script includes (active ones), then I want to know all the duplicate names of the script includes. Can...
Hi Team, We have an requirement where we need to integrate ServiceNow with M365 Shared Mail box, so we can read the emails and create a ticket in ServiceNow. Can anyone help me a step-by-step guidance on this on share any Knowledge how can we achieve...
Hi all,I got one requirement from client, I have created one check box named 'custom', if it is checks true and save, it will go for the approval. the change request should be in new state, even if we keep it in other state other than new after the c...
Dear Community,I’m working on a task to integrate knowledge articles into the resolution task that is sent to the customer when the state is set to Resolved.When I use the Knowledge Search macro, the KB article is properly linked and visible to the c...
I have several physical server assets (eg. Windows Servers)... where we have re-allocated them as Linux Servers. I can change the class on the CI... but the model category on the corresponding asset is still 'Windows Server'. This doesn't appear t...