Trying to understand Service Availability % calculations
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‎08-07-2012 01:32 PM
I'm struggling to understand how the availability % calculations work.
I have set up quite a number of service offerings with availability commitments and schedules.
I have 2 service offerings using the same schedule. One seems to calculate the availability % correctly. One does not.
In the one that does not, the total availability % is correct, but the commitment availability % is incorrect.
See the attached screenshot for the one that isn't correct.
I could use some help understanding this and whether I'm setting things up correctly.
Thanks,
Rick Bell
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‎11-05-2012 04:20 AM
Service-Now looked into it and recommended we re-install the out-of-box Recalculate Availability Business Rule.
https://sunlifeuat.service-now.com/sys_script.do?sys_id=80608f120a0a0b8c0107903fd79fa12f
We've done that. Seems to be correct. We'll keep montoring.
Interestingly, the availability calculation is done in seconds, not minutes as I had expected.
