UI Action and emailClientOpenPop

ashish9 · ‎06-02-2021

I have a button Approval on XYZ form.

If I click on Approval button while Client is selected and onClick event as emailClientOpenPop('sc_task'); it open the Email Pop up perfectly.

But if I unchecked Client it hide the onClick option and I can change the current.u_status = 'Close'; on the XYZ form.

But actual requirement is both think Email Client Pop up and the status update should happen simultaneously.

So is it possible I can call Email Client pop up from script and at the same time it updates the status.

Thanks

Ankur Bawiskar · ‎06-03-2021

Hi,

Script looks good.

Did you try adding logs in script include

var UpdateRecord = Class.create();
UpdateRecord.prototype = Object.extendsObject(AbstractAjaxProcessor, {

updateMyRecord: function(){

var sysId = this.getParameter('sysparm_id');

gs.info('sysId' +sysId);
var tableName = this.getParameter('sysparm_table');
var gr = new GlideRecord('XYZ');
gr.addQuery("sys_id", sysId);
gr.query();
if (gr.next()) {

gs.info('Record found');
gr.u_status = 'Approved';
gr.update();
}
},

type: 'UpdateRecord'
});

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Sai Kumar B · ‎06-03-2021

You have declared function validateForm() { twice please remove the first line and try it.

ashish9 · ‎06-03-2021

Sorry that was just copied 2 times.

Sai Kumar B · ‎06-03-2021

Can you please show us your UI action? Confirm_Status is action name field data only right in the UI action?

Also please check Approved choice value.

ashish9 · ‎06-03-2021

Values are Approved only and I am able to do only status change or only Pop up individually but not together.

Sai Kumar B · ‎06-03-2021

I can see you haven't checked the form button checkbox in UI action, the above script perfectly worked for me if Form button checkbox is checked. I don't think it'll work for List Bottom button check box.