Resolved! No. of Incidents opened and resolved per month
I am new to servicenow. how I can create report on Incidents opened and resolved per month?? can anyone provide me the solution.??
Forum Posts
Attributes used for List type
I have a 'list' type field on the incident table that refers to 'Group' table. I can use this field to add multiple groups at a single time. Now when I trigger an assessment for this, i want that the assessment should be auto received by these groups...
Risk Assessment not Authorized
Getting an unusual error. I have several Risk Assessments that are defined and I know work another instance. However in this particular instance when I click on Fill out Risk Assessment in the Change, it gives me an error saying "You are not authoriz...
change risk assessment
Hi,In change request form I want the risk assessment link and questions to be enabled. I have enabled the risk assessment link for new record and in risk assessment condition I had added the filter condition as "state is new" but still I am not able ...
How to Restrict Approvers not to approve the RITM until approver fills mandatory variables in RITM level in service catalog?
Hi community, I have one catalog item, made some variables not visible to the end user but the same variables enabled mandatory in RITM level using catalog UI policy (make "Applies only on Requested items" check box to true). I have two Groups of App...
Tables not available from reference field in record producer variable
Good morning Community, I have created a record producer in the request table, and I am trying to add a reference field to the sys_user table. When I select "reference" as the type, and go to "type specifications", I am not able to select a t...
Resolved! Changing the current Role name affects anywhere
Hi, I have a role created years back and it's being used in many places, now I would like to change the role name, will it affect anywhere? Thanks.
How to get previous value of particular field for bulk amount of records using script.
I need to get previous value of fields for bulk amount of records in a table using background script. For example, I want previous value of (managed by) field in cmdb_ci table for some 500+ records. I tried using audit table to get previous value.......
User Id on sys_user table is not updating, why?
I am trying to load user records from AD. It is creating user records in servicenow but User ID field on sys_user table is not updating as there is a record with same User ID value and giving Unique key violation. I understood that the field is Uniqu...
What does your organization put in Test Plan field (Planning tab) within the Change Request record?
This seems like a simple question but I'd like your input. Historically we have used change requests to initiate development work. In that case, the Test Plan field on the Planning tab would direct the change manager to an attachment with the comp...
how to change text in the activity log for a worknote entry
We have a change task with inappropriate text in the activity log due to an entry in the worknotes field.How can I change the text to overwrite the inappropriate text?
Resolved! How to auto populate the description and short description field in Task from RITM when new button is clicked? Also short description and description has to auto populate at the time of Task loading.
How to auto populate the description and short description field in Task from RITM when new button is clicked? Also short description and description has to auto populate at the time of Task loading.
Adding Submit button to the right side bottom of the Catalog item ?
Hello All, I am trying to add a Submit button in the catalog item. I have added a UI Macro and the button appears to the left top corner. below snapshot for reference: This should appear at the bottom of the request: Below is UI Macro code written:...
How to initiate Servicenow to box Integration
Hello Experts, We have requirement to send a document from servicenow to BOX tool. in order to perform REST integration we need endpoint of box tool. when we check in developer.box.com portal some generic APIs are showing for Upload/Download/Create...
Applying SLA to the Catalog Tasks
Hi All,I am having a requirement, where we are having a condition which says "if a particular template (A) is selected then there would be 10 Catalog tasks else there will be 15 Catalog Tasks". I have already created this in the workflow using 'IF' A...
