ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

How to request for a development/test environment on line

How do I get a developer instance spun up on line so we can better understand functionality and features for: 1. Major Incident Management application 2. Incident Communications Management 3. Notify 4. On Call Scheduling 5. Portal - major incident St...

kenwillkom by Kilo Explorer
  • 2463 Views
  • 2 replies
  • 1 helpfuls

Push notifications are disabled for all users by default

Hi, I have created a Notification to inform users about Outages, this is working fine. The only problem I am experiencing is that push notifications are only sent if users enable it manually on their Settings > Notifications options.I need to make th...

find_real_file.png
joaof by Mega Expert
  • 1755 Views
  • 6 replies
  • 0 helpfuls

Resolved! How to set default value based on condition

I want to set a default value based on the condition and I tried below script in the default filed of dictionary but it didn't work. If type = group, set the responsibility to 'ABC'(sys_id=1233456667889) of new record only  javascript:if(current.type...

himanshu07 by Tera Contributor
  • 3866 Views
  • 8 replies
  • 5 helpfuls

Resolved! How to set "None" Value in Choice field

Hi, if User is has no location value then display none value , should not display any other Choice Values Script: function onChange(control, oldValue, newValue, isLoading, isTemplate) {   if (newValue === '') {      return;   }var user=new GlideRecor...

chanikya by Tera Guru
  • 8835 Views
  • 11 replies
  • 1 helpfuls

How can I edit the 'Has Breached' Field in list view

I have a large list of tickets that have breached SLA and I need to remove the breach.  Instead of going into every record and changing to has breached = false I would like to be able to highlight all of them in list view and change from true to fals...

find_real_file.png find_real_file.png

SLM Module Use Cases

Hi, Looking to learn about the purpose and how SLM module should be utilized?  I am looking to hear about practical examples and use cases where SLM was used to drive organizational SLAs across service management processes. Thanks Saket

saket-jp by Kilo Contributor
  • 1231 Views
  • 3 replies
  • 1 helpfuls

How to set up SLA/OLA in big organization?

Hey Everyone, Before asking question, let me set the scene: 3000+ active support groups for Incident ManagementMultiple departments, supported by hundreds of IT teams in different regions, time zones and working schedules Our Goal: Set up Incident Ma...

find_real_file.png
Jakub K_ by Kilo Contributor
  • 3457 Views
  • 3 replies
  • 2 helpfuls

Resolved! Incident Quality Review in SN

One of our departments here is doing a quality review on the tickets handled by an off-shore team.  We are looking for best practices on how to manage the whole process in ServiceNow.  I was leaning toward Visual task boards but the user is unable to...

Glenn H by Tera Guru
  • 5460 Views
  • 1 replies
  • 1 helpfuls

How to import sc_req_item?

I need to import some requested items data from a legacy system into ServiceNow so that we have a central place to store this data.  I have the data in an excel spreadsheet and can format the data as I need.  The data needs to just come over and be s...

johnnyw by Mega Expert
  • 1603 Views
  • 4 replies
  • 1 helpfuls

CMDBHealth Staleness

Hi, i can see two errors y "System Log -> Node Log File Browser" what stop Staleness metric processor and the creation of Stale Tasks: 1st error: ------------- ****STALENESS time out. Exiting this processor run I think this is related with de system ...

Juanjo by Tera Contributor
  • 1725 Views
  • 4 replies
  • 1 helpfuls

Right click option is not working on Incident and Problem form

Hi All,   After Kingston patch 9 upgrade, somehow right click option is not working on Incident form. I have checked some client scripts and UI policies but could not find which one is exactly causing the issue. Can someone please advise to resolve t...

find_real_file.png
cnu1916 by Kilo Explorer
  • 4428 Views
  • 4 replies
  • 1 helpfuls

Resolved! Set Language field value according to user lang.

Hi Experts,   want to set language field value according to logged in users language,on kb_knowledge form, e.g if logged in useres lang is English then it should be Englisg and if Spanish then it should be Spanish.   Please help me out here, and tell...

Varsha21 by Giga Guru
  • 2152 Views
  • 4 replies
  • 2 helpfuls