Hi all,I have an interesting requirement from the powers that be regarding Response SLA. Essentially, when a priority is changed and the response SLA is already completed, they would like the a new Response SLA to be created at the new priority lev...
We are going to use the conflict checker plugin, but it seems fairly limited if you can only apply it at a CI level. We have different change windows based on CI and the type of work they are doing. Some types of changes on a CI can go during the day...
I have a catalog form and It has a field called Item number and I want to auto-generate that number with an increment of a default value like Same as Incident.
Hi everyone, We have an Inbound Email Action setup to create an Incident when a specific email address sends a request to our Service Desk. I am wondering how I can apply an Incident Template to this Inbound Action. Ultimately, I'd like an Incide...
Are there color coded dashboards for Incident Management where it can denote Incidents based on their state and SLA state. New- In Progress incidents don't need color But if either of them are breaching the response SLA or the resolution SLA they can...
Is there a way to access full url of a TInyUrl? We have a script that uses sys_param from url, but the script fails when the param is long and TinyUrl comes to play. Thank you
Dear all, We have upgraded to London release and I would like to remove the hints marked in yellow. Please let me know how to remove them. Thank you in advance.
We are about to deploy ServiceNow Password Reset and Password Change for Active Directory.Is there a way to brand the UI pages associated with these applications? As they are today OOB, there is no corporate logo or any other identifying details - ju...
Hi Guys, I can vaguely remember when we implemented ServceNow, that there was a feature whereby when you create a new Change Request - that in the field boxes - you could have a hint or similar - generally in a light grey. Once you click on the box, ...
Hello Team, I have a VPN request catalog form in which I have 12 variables. I have a requirement where I have to use this catalog's WF in another form. Is there anyway I can copy those variables from VPN form to Onboarding form without affecting the ...
Morning! Looking for assistance with a script (Background script) that will allow me to update multiple assignment groups at one time. I need to query the task table so that I can find all records assigned to assignment group X, and then reassign ...
Hello, We have created a Transform map in which we have put Coalesce on the Asset table field "Serial Number", But whenever we are trying to index the field it is not getting done as we have tried multiple times, got a pop up like indexing has been s...
I m having a custom table which i set as a reference for one of my dropdowns(Reference field made as dropdown). Is there a way where i can set the order in which the order would be displayed in my dropdown?In my dropdown, records are being displayed ...
I have workflow activity Approval - Group , in which I have added 17 Groups for approval. I have Condtion based on Script for approval in which I have written below code. var approvalPercent = 50;var approvalCount = 0;for(var id in groups){ var group...
Hi Friends, Appreciate your comments on how could we manage incidents flowing through more than one resolver groups. Consider a scenario like below: - An incident is created in ServiceDesk - That should be resolved by multiple groups namely System Ad...
