Resolved! Requirements Document / Template
Does anyone have a template or requirements documents that is a good starting place for gathering users / business requirements specific to SNOW.RegardsLes
Forum Posts
Resolved! Software Asset Management Core (com.snc.sam.core) plugin activation in Istanbul
Earlier on I was going to activate the Software Asset Management Core (ID: com.snc.sam.core) plugin on a subprod Istanbul instance as a first step to testing an integration.Except, although it is listed in https://docs.servicenow.com/bundle/istanbul-...
No audit attribute set on asset columns
Hi everyone, We administer a domain separated instance of ServiceNow and do have many different requirements depending on the customer, one such recent requirement is to have the ability for a customer to write to their own assets. There is a grey ...
Resolved! "nesting" a function within a function in onSubmit catalog client script
I've got an onSubmit catalog client script on an order guide setup to create a new user record in the sys_user table. On the first page of the order guide, I've got a reference field for the sys_id of the new user record that is create. What I ne...
Resolved! CAB Workbench- Ordering Agenda Items
When I 'Refresh Agenda Items', to create the workbench, I notice that all New items that need approval are listed first on the Agenda. After that all other open changes are listed in a random order. Clicking on 'Order' seems to just reorder them, how...
SLA's & Business Days
The out of the box relative duration 3 business days by 4pm, I take this to mean that a record created on a Thursday at 9:48 am should show has having 3 days left in the Business Time Left field. However, it shows the business time left as 1 day 11 h...
Software / Application Request form
Good morning, Just wondering how everyone has their application access request form (end user available) setup in ServiceNow? Currently we're using the list collector, but wondering if anyone has any other (better) ways of doing this.Thank you ! Chey...
UI action overriding does not work if OOTB UI action with empty Action name
ctomasi The requirement is to override 'Post News' UI action on Problem table for its extended table. But it does not work(by steps provided in docs link below)since 'Post News' has empty Action name. And we are not allowed to touch OOTB UI action to...
Convert Incident to Request via UI Action
Hello,I am trying to add a form button for a UI action that would convert an incident to a request. I know there is an OOB UI action to do this, but it currently brings you to the catalog to select the service and then you have to fill out all the ...
Resolved! Modify "Number" field next sequence value for Change Request and Request
How can we modify the "number" field for Change Request or Request table so that we can be start the sequence number from says, CHG9000001 or REQ5000001? Any help will be appreciated.
How to stop the change request to proceed further if there is any blackout conflict?
I have a requirement in my project,I need to stop the change request to proceed further,If any blackout conflict exists.Please suggest .Thank you..
Resolved! Surveys via text messages
Hello,I wondered if anyone has ever tried something like this in ServiceNow via some kind of bolt on or something?As much as I like the surveys, i often find emails are ignored within my business when sent from the Service Desk.I spoke to a company t...
Automated Test Framework (ATF) from Scoped App is not working ("jasmine" is not defined)
Hi there,I'm kind of new in SNOW, and I'm trying to use the ATF to perform some server-side unit tests. I've read this similar post, but it is not "exactly" answered what I want to know.I've created a new Scoped App and a new test inside that given a...
Resolved! Show/Hide fields using UI Policy
I have a multiple choice variable and need to show/hide different fields based on the value of the Variable. Currently, there are 2 values options. Created the UI policiesCreated the UI policies and set the visibility per requirements. The problem is...
User_name missing in sys_user table?
Hi wondering how this happened in our production environment. I was modifying the sys_user table dictionary option to allow searching against a user ID instead of our current name and email address for the requester field in incidents. In our Dev env...
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