I have an incident where someone added a comment, but we cannot determine who. The Notes show that an email was received for the incident. I'm assuming that it came as a reply to a notice to the Assignment Group because there is a watermark at th...
Occasionally we will assign an Incident, Problem, Change to the Assigned To prior to choosing an Assignment Group. Once the Assigned To is populated I would like to filter the Assignment Group list to include only Groups that the Assigned To is a m...
We would like to sent reminder to the assigned to person 15 minutes prior to each change request planned start time. Eg.Change request planned start date/time is 02-06-2018 08:00 PMWe would like to sent reminder to the assigned to person at 02-06-201...
Dear All,I am trying to increase the field length to some 3000 characters for a field.Will it affect the Database storage space ?If for some records, there is no values mentioned (Empty value in that field) will it occupy the same space in database ?...
How to hide or remove quantity field from service catalog for specific catalog items?
How to edit and save the code of service portal via service portal configuration widget editor
Following UI action not working on list view. Need help with that............it gives just alert true then no effects on records.Message was edited by: Abhishek GardadeMessage was edited by: Abhishek Gardade
Hi there. I am looking for a way to allow users to create their own accounts to access Service Now. The User Self-Registration plugin seems to fit the bill and I'd like to enable the automatic processing of requests, however I'd really like to build ...
Hi,I am trying to generate a approval for the manager of the requester in Service Catalog. However in my environment, The Manager is not filled in the Manager field in the User's profile but instead is set in Group which the user is in. The Group con...
I'd like to remove the tree picker attribute from Task Assignment group, as it doesn't display any other information from the table. I deleted the attribute, and when that didn't work I set tree_picker=false, which also is not having any effect.On th...
I have been having an issue and I have opened a HI ticket but not getting very much traction. We have cssm and discovery running. I can recreate my issue fairly easy.I can see the CI being created, the Model gets created, the Asset gets created and o...
In History Audit(sys_history_line) table, why the updated and updated by is having blank value.I have tested in Jakarta and Helsinki it shows blank. But i remember earlier it was populating with last updated by user and with last updated time.Anyone ...
I have a field name Additional Phone Number , the field is of type Phone Number (E164).On change of country it is not displaying the country code properly.Its working fine for USA i.e North America but for other countries it is giving the code as '0'...
I am new to service now, creating an application here. I want to Push data from Form A to Form B. I can see only set fields in workflows to set the field in same form. How can I push the same data to another form?Thanks,Neha
Hello,I am trying to find out how I can add "Tags" or "Keywords" to Catalog Items and Record Producers. We are on the Helsinki release and are utilizing the Service Portal which we anticipate users to type in their need or issue on the homepage searc...
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