UI Action not working as expected in Agent workspace

[ramwons]

I have an UI action "Create Incident" in RITM table. A pop up opens which prompts the user to enter comment. It creates an Incident once the user enter the comments and click OK. The Incident gets associated with the RITM. This is working as expected. Thanks to @Ankur Bawiskar 

But the same functionality is not working in our Agent workspace. The pop up opens fine. The Incident is also getting created successfully. But the Incident is not getting associated with the RITM.

Here is the UI Action script

Script:

function createIncident() {
	var number = g_form.getValue("number");
	var sysId = g_form.getUniqueValue();
	var gDialog = new GlideDialogWindow('create_Incident');
	gDialog.setSize('600','600');
	gDialog.setPreference('sysparm_sysID', sysId);
	gDialog.setPreference('sysparm_number', number);
	gDialog.setTitle('Create Incident');
	gDialog.render();	
}


Workspace CLient script:

	function onClick(g_form) {
	var table = g_form.getTableName();
	var sysId = g_form.getUniqueValue();
	var url = "/create_Incident.do?targetTable=" + table + "&targetId=" + sysId + "&source=agent_workspace";
		g_modal.showFrame({
			url: url,
			title: 'Create Incident',
			size: 'xl'
		});

UI Page:

HTML:

<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">

	<g:ui_form>
		<!-- Get values from dialog preferences passed in -->
		<g:evaluate var="jvar_sysId" expression="RP.getWindowProperties().get('sysparm_sysID')" />
		<g:evaluate var="jvar_num" expression="RP.getWindowProperties().get('sysparm_number')" />
		
		<!-- Set up form fields and labels -->

		<input type="hidden" name="ritmSysId" id="ritmSysId" value="${jvar_sysId}"/>
		<input type="hidden" name="ritmNum" id="ritmNum" value="${jvar_num}"/>
		
			<input type="hidden" name="comments" id="comments" value=""/>

			<table width="100%">
				<tr>
					<td>
						<!-- Comments text field (Contains comments from originating record as a default) -->
						<g:ui_multiline_input_field name="dial_comments" id="dial_comments" label="comments" value="${jvar_comments_text}" mandatory="true" />
					</td>
				</tr>
				<tr>
					<td colspan="2">
					</td>
				</tr>
				<tr id="dialog_buttons">
					<td colspan="2" align="right">
						<g:dialog_buttons_ok_cancel ok="return submitRecord();" cancel ="return OnCancel();"/>
						
						
					</td>
				</tr>
			</table>
			</g:ui_form>
		</j:jelly>




Client Script:

function OnCancel() {
//	var c = gel('cancelled');
//	c.value = "true";
	GlideDialogWindow.get().destroy();
//	return false;
}

function submitRecord() {
	var comments = gel("dial_comments").value;
	comments = trim(comments);
	if (comments == "") {
		//If comments are empty stop submission
		alert("Please provide comments to submit the dialog.");
		return false;
	}
	gel("comments").value = comments;
	return true;
}


Processing Script:

var createInc = new GlideRecord("incident");
createInc.initialize();
createInc.parent = ritmSysId;
createInc.u_source = "service_request";
createInc.caller_id = gs.getUserID();
createInc.short_description = "Incident raised for Requested Item " + ritmNum;
createInc.description += "An Incident has been raised for Requested Item " + ritmNum + " with the following comment:<br />" + comments;
createInc.insert();
response.sendRedirect("sc_req_item.do?sys_id=" + ritmSysId);
gs.addInfoMessage("Incident "+ createInc.number+" is created successfully");

[Ankur Bawiskar]

Hi Ram,

So it means incident is getting created

Did you check the ritmSysId value is present in the processing script?

any browser console error?

can you try this?

createInc.parent = ritmSysId.toString();

Can you share what you have written in the workspace client script?

I believe it is not able to get the ritmSysId hence not getting the value and not setting

Regards
Ankur

[ramwons]

Hi Ankur,

Yes I checked it. But the ritmSysID value is returning NULL when I create Incident in AW.

But the sysID is returning in UI16.

Best Regards,

Ram

[Ankur Bawiskar]

Hi Ram,

I believe the RP.getWindowProperties() is not working

Regards
Ankur

[Ankur Bawiskar]

@ramwons 

Below worked well for me in Agent Workspace & Native as well.

Basically I think RP.getWindowProperties() won't work in agent workspace hence the ritmSysId is not being stored there

Updated UI Page Code:

HTML Section:

Remove below 2 lines

<g:evaluate var="jvar_sysId" expression="RP.getWindowProperties().get('sysparm_sysID')" />
<g:evaluate var="jvar_num" expression="RP.getWindowProperties().get('sysparm_number')" />

Update below 2 lines as following

<input type="hidden" name="ritmSysId" id="ritmSysId" value="${sysparm_sysID}"/>
<input type="hidden" name="ritmNum" id="ritmNum" value="${sysparm_number}"/>

Regards
Ankur