UI Action to link REQ with Interaction

Gudipati Hemala
Tera Contributor

I have a requirement to create a custom UI action called "Create Request" button on 'Interaction' record. 

find_real_file.png

upon clicking on 'Create Request' button the following action should happen.

1. It should be redirected to the catalog item page in service portal. and user can select any catalog item and 'Requested for' variable should be copied as 'Opened for' from the 'Interaction' record .

lfind_real_file.png

 

2. After submission of the catalog item, Request (REQ) should be linked with 'Interaction' record as below.

 

find_real_file.png

 

Thanks!

11 REPLIES 11

Hi,

you need to debug it further

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

PoornimaSaA
Tera Contributor

Did you find any solution for this?