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UI buttons missing

sharley
Tera Contributor

‎01-17-2024 04:42 AM

Hi,

The New and edit button that is available for admin roles is not visible for non admin users in the related lists tab in a form. Does it come under any role provisioning? 

I have checked in ACLs, UI policies, UI actions, Business rules also. but no configurations made on it.

is there anywhere I have missed to check? or do we have to configure list control for it to be made visible for non admin users?

Thanks,

Sharley

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6 REPLIES 6

Dr Atul G- LNG
Tera Patron
In response to sharley

‎01-17-2024 04:57 AM

Hi @sharley 

 

Open the UI action and check the conditions in same.

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VaishnaviShinde
Kilo Sage

‎01-17-2024 05:18 AM

Hello @sharley ,

 

Please go through the below KB Article 

What to do when your New or Edit buttons are missing - Support and Troubleshooting (servicenow.com)

 

Please Mark my Solution as Accept and Give me thumbs up, if you find it Helpful.

 

Regards,

Vaishnavi Shinde

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