UI policy is not working in making the "assigned to" field on "problem" form to Mandatory. Could you plz help on this resolving this .

[anil4005]

UI policy is not working in making the "assigned to" field on "problem" form  to Mandatory. Could you plz help on this resolving this , Below is the ui policy Andalso i have increased to highest order for that ui polocy.

[shloke04]

Assess is the UI Action name.

Regards,

Shloke

[Murthy Ch]

Yes 🙂

[shloke04]

Also can you tell me when do you want to make Assigned to as mandatory , like when you create a Problem then only?

Below is the screenshot of the UI Action and Assigned to being mandatory when clicked in the Assess button:

Regards,

Shloke

[anil4005]

Hi Shloke,

Assigned to field should be mandatory whenever we open the problem record 

[shloke04 · Accepted solution]

Hi,

There is a Data Policy OOB which is restricting this to happen.

navigate to the below link :

https://instance.service-now.com/nav_to.do?uri=sys_data_policy2.do?sys_id=9f1b086f875b13000e3dd61e36cb0beb

Replace "instance' with your instance name.

Select the New state value as well along with other state as shown below and you should be good here:

Result:

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke