Hi guys I want to use "resolution Shaper (timeline)" on the incident form. There is a really small docs about that: https://docs.servicenow.com/bundle/kingston-customer-service-management/page/product/customer-service-management/task/use-case-timeli...
The count for requests displays 3 (request + incidents) but it is expected to be 5 (requests + incidents + ritm's/ any other ticket from any table of the logged in user.)Please help!Thanks Priya
Hi All, I am replying to an Email into Servicenow. However, the ticket is created but the Target field is blank. Any help is highly appreciated.
I am going to run a Fix script to rename all attachments file name (lakhs of records). I would like to know how long it takes approximately? any running limit for fix script? Because I was trying to get the count of qualified records but that itself...
I have used this link to guide me through building a report to view survey results. https://community.servicenow.com/community?id=community_blog&sys_id=ee1e626ddbd0dbc01dcaf3231f961923 The part I can't figure out is how to pull the info from the tex...
Please explain (in layman’s terms) what the following roles are and what they allow: Task_editor I’ve found that the role can “edit protected task fields”, but no further data. What fields on task are protected?
I have a request to add a Related List to a Reference popup. When a user is looking at a form where there is a User Reference field, when they click the info button to see a popup of that record they want to display a Related List of the groups that ...
Hi, I have the below Script include that pulls the onboarding applications that were given access when an employee is onboarding. var GetApps = Class.create();GetApps.prototype = Object.extendsObject(AbstractAjaxProcessor, { getApplications:function...
I am trying to configure snow for multiple languages and have installed the german plug in. When I view a Catalog item in either UI or ESS site the standard cat item field names are displayed in german but catalogue variables are not. Has anyone appl...
Where can I find "java class ReportRender" or com.glide.ui.portal.RenderReport
How to use g_scratchpad variable in business rule pls explain with example
Hello, Is there a possibility to add a url clickable link in the system ui -> messages and use that to show on the service portal in a widget. Thanks,
We are trying to sell the concept of a Change Advisory Board to our client and so I am looking for a few bullet points on what the benefits are of a CAB. I can use benefits from the Change Management process itself but I am looking for something spec...
We want to first create the server asset record. We don't want to create the CI record (yet). After the server is configured, then we want to create the CI in the appropriate CI class (Linux Server, Windows Server, AIX Server, etc). Is there a way to...
When a Service Catalog Request is submitted, ServiceNow natively assigns the SCTASK ticket out, but the information that was completed on a form from the Service Catalog request (the Variables) resides on the RITM ticket. For example: We’re lookin...
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