PRIRMARY CI
We have a PRIMARY CI field in SNOW Incident , problem and change type records. What exactly it means? At what level it is supposed to be set? If we wanted to change the Primary CI and replace with another Primary CI, what is the impact?
Forum Posts
Resolved! Looking to Omit Price on Catalog Item, but does not save?
Good morning, I am trying to add 7 new catalog items under a category and for some reason I cannot "Omit price in cart" on any of the items. I check the box, click Save, click Update etc, and the box is becomes deselected. We are running Madrid. ...
How to update Live_profile photo field with sys_user's avatar/photo?
Hi all, How to update Live_profile photo field with sys_user's avatar/photo?My requirement is to update the photo field of live_profile table using the sys_user's photo/avatar.I tried using the background script : var user= new GlideRecord('sys_user'...
What should i name my team?
I'm an intern in a company and we grouped into different teams and we're asked to name our team. In this wanted to name our group which is related to itsm servicenow and sounds cool.
Resolved! adding a mailto link in Description section of Catalog Item
I'm looking for a way to have a 'mailto' link with embedded subject (such as <a href="mailto:test@example.com?subject="Test">Click Here</a>) to display within a Catalog Item's Description section. The dialog box for inserting a link doesn't seem to a...
Resolved! Parsing html description field in incident
Hi, I'm trying to create a before business rule that changes the short description of an incident to something from the description of the incident. I'm trying to parse the description (never done this before!). Basically - I want to take all the tex...
I am struggling with the syntax template.print()
Hi all,I am struggling with the syntax template.print(). I want to display buttons in an email notification.I am using html code in email notification script and using that html code within the template.print() syntax.My HTML code is working fine but...
Can any one tell about the single line text and multiline text in service catalog and difference between among them.
Can any one tell about the single line text and multiline text in service catalog and difference between among them.
Reconciliation definition - SCCM and Discovery updating different Serial Numbers
hi all, SCCM and ServiceNow Discovery are updating serial numbers for workstations and for some CI's SCCM enters bios serial number while Discovery enters baseboard serial number as the default. To handle this, I tried to create reconciliation rules ...
Can multiple carts be created and maintained for multiple Catalogs?
we've seen that multiple Catalogs can be set up as a way of segregating different types of request, so you can have one for IT procurement, one for Facilities, etc. This is all fine and seems to work great, apart from one thing. Is it possible that...
Copying On-Call Schedules
Is there a way to copy on-call schedules from one instance to another? We would like a procedure to do this.
How to find section name on incident form ?
How to find section name on incident form?
Looking for a template to import hardware assets
I'm looking for a Excel template to us to import Hardware Asset data
Resolved! Make comments left by a requester visible a request item's tasks
Hi, I've two requirements to complete:1 - push comments left in catalogue tasks to the request item so a requester can view them from the self service portal, and2 - push comments left by the requester back into the associated catalougue tasks. Using...
Resolved! Compare value of list collector
Hi Guys, Need some assistance here..... I have a catalog request form that populates a list collector based on some fields selection. I need to hide this list collector if the listed values are exactly the same as the other list collector on the form...
