I have a requirement to copy the incident and but I do not want to insert the record right away. It should create the new incident once click on Save. Currently, the copy incident copies all the previous incident detail and create a new incident. But...
Our CMDB manager currently has the cmdb_admin, discovery_admin, and itil_admin roles but seems to continually request the need for more development or custom roles to be able to perform CMDB maintaince without having the admin role. I have listed a f...
Hi, I have a report set up but it doesn't seem to be working as I want it to. I think it's because I haven't used the relative filter condition correctly. I need it to display users that have an end date that is in the last 2 months from today. Can ...
How do I create a module in the platform UI that links to the portal service catalog? We currently maintain two catalogs, one for ess users (portal) and another for itil users. We want to direct the itil users to the portal catalog.
Hello, I have to pre-fill a field on a record producer with the Country of the person creating the incident. I tried using javascript:gs.getUser().getLocation(); , however this only returns the location of the user, I require the country field. I tri...
Hi,I am trying to prevent users from submitting a change during change freeze period using 'change blackout schedules', But even after creating a change blackout schedule and attach the schedule to it I am still able to submit a change in those perio...
Hi All, We are using OOB Time Worked functionality on incident form So I would like to copy the latest Additional Comments /Work notes entered on Incident to comments field in Time worked table. I wrote a before insert/update BR var workNotes = curre...
How to convert GMT Date/Time format into IST Format?
Hello All, I have some catalog items where the workflow generates tasks based on questions answered from the form. I am using the "If" condition on the workflow with "Yes" and "No" as the triggers. I also have a "Join" that waits for all generated ta...
I have a personal filter that I have created. in the documentation it says I can share my personal filters. But I cannot find out to do that? Can someone help me out? Thanks!
How to send file from MID Server via SFTP from ERP system? Please provide the examples. Thanks Ram
Hi All, I am using below script to populate a variable on submit of the catalog item. The script is working fine on desktop from Service Catalog but it is not working on Portal. The setValue is not working on portal alerts are generated on portal a...
Is there a keyboard shortcut for the button "Update"? Or does anyone has the code to create this? Thank you so much!
i would like to show the catalog item description based on logged in user. if user belongs to one company - A, description-A should e visible something like that. Please help
Hi All,I am having a requirement in Service Portal. There is 'My Tickets', now the requirement is on clicking My Tickets it should display all the REQ , RITM , INC that is present in descending order, i.e the latest one should be on the top where as ...
