UI policy is not working in making the "assigned to" field on "problem" form to Mandatory. Could you plz help on this resolving this .

anil4005 · ‎02-07-2022

UI policy is not working in making the "assigned to" field on "problem" form to Mandatory. Could you plz help on this resolving this , Below is the ui policy Andalso i have increased to highest order for that ui polocy.

shloke04 · ‎02-07-2022

Hi,

There is a Data Policy OOB which is restricting this to happen.

navigate to the below link :

https://instance.service-now.com/nav_to.do?uri=sys_data_policy2.do?sys_id=9f1b086f875b13000e3dd61e36cb0beb

Replace "instance' with your instance name.

Select the New state value as well along with other state as shown below and you should be good here:

Result:

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

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Musab Rasheed · ‎02-07-2022

Try making it mandatory through dictionary if at all you want that to remain mandatory, I guess you have to do dictionary override in case field is present in task table, but still I suggest trying client script or UI policy

Please hit like and mark my response as correct if that helps
Regards,
Musab

Saurav11 · ‎02-07-2022

Hello,

IT looks there has to be a conflict. Check if there are any other UI policy which has assigned to field of problem.

Thanks.

anil4005 · ‎02-07-2022

Hi Saurav,
tried with disabling other policy but it is not working.

Murthy Ch · ‎02-07-2022

@anil4005

OOB if you change the problem state to Assess using UI action the Assigned to field will be mandatory.

Thanks,
Murthy

anil4005 · ‎02-07-2022

Hi Murthy,

can you plz tell name of the UI action