ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

PRIRMARY CI

We have a PRIMARY CI field in SNOW Incident , problem and change type records. What exactly it means? At what level it is supposed to be set? If we wanted to change the Primary CI and replace with another Primary CI, what is the impact?

Murali26 by Kilo Explorer
  • 1313 Views
  • 1 replies
  • 0 helpfuls

Resolved! Looking to Omit Price on Catalog Item, but does not save?

Good morning,  I am trying to add 7 new catalog items under a category and for some reason I cannot "Omit price in cart" on any of the items.  I check the box, click Save, click Update etc, and the box is becomes deselected.  We are running Madrid.  ...

find_real_file.png

How to update Live_profile photo field with sys_user's avatar/photo?

Hi all, How to update Live_profile photo field with sys_user's avatar/photo?My requirement is to update the photo field of live_profile table using the sys_user's photo/avatar.I tried using the background script : var user= new GlideRecord('sys_user'...

Divi by Mega Guru
  • 1593 Views
  • 4 replies
  • 0 helpfuls

What should i name my team?

I'm an intern in a company and we grouped into different teams and we're asked to name our team. In this wanted to name our group which is related to itsm servicenow and sounds cool.

Shivam7 by Tera Contributor
  • 2481 Views
  • 7 replies
  • 1 helpfuls

Resolved! adding a mailto link in Description section of Catalog Item

I'm looking for a way to have a 'mailto' link with embedded subject (such as <a href="mailto:test@example.com?subject="Test">Click Here</a>) to display within a Catalog Item's Description section. The dialog box for inserting a link doesn't seem to a...

ddemar by Giga Contributor
  • 2295 Views
  • 1 replies
  • 3 helpfuls

Resolved! Parsing html description field in incident

Hi, I'm trying to create a before business rule that changes the short description of an incident to something from the description of the incident. I'm trying to parse the description (never done this before!). Basically - I want to take all the tex...

I am struggling with the syntax template.print()

Hi all,I am struggling with the syntax template.print(). I want to display buttons in an email notification.I am using html code in email notification script and using that html code within the template.print() syntax.My HTML code is working fine but...

find_real_file.png
pal1 by Kilo Explorer
  • 3265 Views
  • 8 replies
  • 0 helpfuls

Can multiple carts be created and maintained for multiple Catalogs?

we've seen that multiple Catalogs can be set up as a way of segregating different types of request, so you can have one for IT procurement, one for Facilities, etc. This is all fine and seems to work great, apart from one thing.   Is it possible that...

firoz3 by Kilo Explorer
  • 1324 Views
  • 4 replies
  • 0 helpfuls

Copying On-Call Schedules

Is there a way to copy on-call schedules from one instance to another? We would like a procedure to do this.

terryksmith by Kilo Contributor
  • 1380 Views
  • 4 replies
  • 1 helpfuls

Resolved! Make comments left by a requester visible a request item's tasks

Hi, I've two requirements to complete:1 - push comments left in catalogue tasks to the request item so a requester can view them from the self service portal, and2 - push comments left by the requester back into the associated catalougue tasks. Using...

Mike Insley by Kilo Expert
  • 3109 Views
  • 12 replies
  • 7 helpfuls