Hi,I'm Fairly new to service now and am learning as I go.I'm having issues with Change requests. I have added a group in the 'Approver list' and have made sure the members role have 'approver_user'. After the Change request is submitted for review, t...
We have recently upgraded to Eureka. In our previous version (Calgary), I could easily generate a report for the no of license holders in Service Now. But with the upgrade, I am only able to view a pie chart of the Usage under System Security, but ca...
We have multiple change requests opened for the same project. This is due to the categories and approvals to be different based on the type of changes that are required. I know there is a tab for child incidents but cannot determine if a tab for ...
Could you someone give me more information regarding glideOverlay? I searched the wiki/forums/guru site and haven't seen anything on it.
Hi All,For our internal Asset management purpose, we wants to use "ServiceNow". Our total users are 150. I would like to know, how much price it will be?As per some of sites, it costs 100$ per user per month, It translates 2,00,000$ per year. Is it...
Hi,I have developed a program to add an attachment to an incident, however it doesn't seem to work unless the user using the API has admin access.Following the guidance on AttachmentCreator SOAP Web Service - ServiceNow Wiki Quote:To create attachmen...
Incident Management has a two tier categorization. However, the organization I work for wants to add a third category. Has anyone implemented a third category in Incident Management? Adding a third tier can be a little messy and the list will grow lo...
Hello all,My company is currently in the process of implementing both ServiceNow and Apptio. I am looking to get as much information on the integration between the two as possible. With that being said, I was wondering if anyone knew of any good case...
Hi,We are looking to create asset records via a wizard so users have a nice pretty front end to play with - at the moment it's only passing basic info as we're testing the concept.Asset gets created via record generator in the wizard - not a problem ...
I have created a document in Managed Documents that is basically a form for a requester to fill out and return if a release is of a particular category (Enhancement). How would I go about generating an email (notification) from a release's work flo...
Can we add a space between two fields in a form. Please see in the attached image
I have a requirement to remove sensitive info from audit log, If there is sensitive information found and removed I want clean up the audit log so it wont be displayed. I have a field to identify if sensitive info is being removed. How can I accompli...
I am in the process of purging our CMDB to set up integrations with external systems. I was able to delete all records in most of the CMDB tables.However, there are some records that are automatically re-created after they are removed. These are clas...
Somehow the email active checkbox in our email property was turned off. When I look at the audit log for the sys_properties table and find the element name "glide.email.smtp.active" and review the history, it only shows me changing it back to true. I...
Hi, I currently have the following setup: 1. I have a change form that points toward both a parent and extended change table2. I have enabled a multi-select field that allows users to select multiple users from a cmdb table 3. I have a workflow that ...