We have an issue with "duplicate" CIs in our CMDB due to our integration point with Netcool event monitoring. We have rules set up that during the Incident creation, it will attempt to match the alerted device to our CMDB populated by Discovery. Fail...
What is the best way to export a pivot table report from the incident table to excel or csv? Is that even possible?
Hi, Everything I describe below is on the service portal, but I can't find portal in the topics list. I have a catalog item with a reference variable. The available values for this variable are filtered depending on the answer to another variable, th...
Hi , I am new to Service Now. My requirement is when the Assignment Group is changed automatically SLA restart.Please help me.
Hi all, I would like to know why the UI buttons and their functionalities that are configured in ITIL view are not getting reflected in Agent workspace ? For each and every button we need to go to UI actions and select workspace form button and write...
Hello, I have a workflow that opens a first task for approval then a series of tasks. I require the second catalog task to be assigned to the assignee of the first. I`ve tried a few things but the task keeps opening for the proper group but the ass...
Hi there, For Governance reasons to properly track our incidents, we have a requirement to periodically change the resolution code after an incident is closed. Anyone know how to do this? Here the list of our Resolution Codes, but currently once t...
Hello, I am looking for a way to allow fulfillers to "flag" problematic sc tasks. I dont know if there are any OOB ways to do this or not, but i wanted to see if anyone had any suggestions on the best way to do this. They just want to be able to som...
Anyone know the differences amongs problem status Resolved, Closed, and Resolved/Closed? And when they are used? In the Problem Status field, you can select Resolved, or Closed. However we can also click on the Problem form Context Menu and select "C...
What is fullfiller UI? I read below link of document , but i can't understand fulfiller UI. https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/administer/workspace/task/configure-agent-chat.html Thank you.
Hi All, I would like to know why "glide.ui.list.allow_extended_fields" this property is disabled by default? Will there be any performance impact if we enable this? Thanks,Kannan
Does anyone know what the plugins are for ITSM Professional. My company has plans to upgrade to ITSM Professional in the start of 2020 but we would like to have that enabled in our sub-prod instances before hand to get a better understanding of the ...
Hi, How can i get the Domain Picker at the top? Regards,
Hello all, I recently has an issue with incoming email contain special character like Chinese or Japanese, ServiceNow does not recognize it and translate it to ���. Is there a way to fix this issue ?
When we implemented ServiceNow we built a custom routing table and implemented rules on our Incident Form that check for the correct routing groups, etc. Over time that table has become large and difficult to maintain and we have been looking to go...
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