UI Policy not working when moved from DEV to TEST

[cgreen2]

Hi,

I've created a UI Policy on a catalog item however when i've moved the update set from Dev to Test the UI policy has been created (looks identical) but isn't working.

I've created a new update set in Dev - updated the Active / De Active / Active flag to see if that would work it when i moved it to Test but it's still not working.

Any suggestions / ideas please.

Thanks

[Mark Roethof]

Don't see anything odd immediately. I assume that the UI Policy Action also looks exactly the same between dev and test?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[cgreen2]

Yes, that's what's really strange  - maybe i'll have to create a new update set, delete the UI and then re create - see if that fixes it.  It's on a record producer rather than a standard catalog item as it's the incident screen via the portal - would that cause any issues? - thanks again for your help

[Ankur Bawiskar]

Hi,

Create new update set and try to deactivate the existing one or delete it

Create a fresh one in your new update set and then migrate it

Regards
Ankur