Resolved! How to make a business rule run retroactively?
I created a business rule to updated a created by username. It is very simple but only runs on update and created. Is there away to make it go back an update all cases? Thanks!
Forum Posts
Resolved! Override font size of text in portal from 14 to 16
Hi All, I am trying to change the font size on all text in the body widgets from 14 to 16 how can i do that? I tried adding css as below but the size is defaulting 18 for some reason. Any help on this is appreciated. body { font-size: 16px;}
Resolved! How to make variables in task view editable?
Hi, i created a few variables for my catalog item which is supposed to be visible only in fulfiller view under a task. A fulfiller assigned to the request can fill up the variables when the task is assigned to them. However, when I test it out, i can...
Login Report (SSO / SNow)
Does anybody know how I can produce a report on who is logging into ServiceNow using a standard username and password, and those who are logging in via Okta SSO?Thank you.
Resolved! Set a default date as 5 business days opposed to 5 days.
I currently have a date variable with a default value set for 5 days past the day the request is submitted. However, we would like to set this as 5 business days to not include weekends. Is this possible? Below is the script we are currently using fo...
Resolved! What causes "Closed/Resolved by Caller" entries by non-fulfillers in the Incident Activity Log?
Hello, Can anyone tell me what causes the following entry to the Activity Log of an Incident? This was brought to my attention by our Tier 1 team. To them it looks like the requestor is Resolving the ticket, which they should not be able to do as no...
Getting error: Server JavaScript error Cannot read property "length" from undefined
Hi can someone help me with the error and what's wrong with the below code line. (function () { if (input) { data.sys_id = input.sys_id; data.table = input.table; } else { data.sys_id = options.sys_id || $sp.getParameter("sys_id"); data.table = opt...
How to hide variables in variable editor in incident or custom table
Hi, I have a record producer which is to create incident. i have few fields which needs to be hide in the incident variable editor. My variables structure is Caller -reference short description - single line text priority - drop down(if priority is...
Resolved! Trigger a notification 3 days before the Planned End Date?
I am working on a scheduled job which send notification based on a 'Planned Start Date' field and it sends out notification 3 days before the date mentioned in the field. I am doing the below filter to use it in the scheduled job as encoded query but...
How to add multiple outages on the same CI to a single Incident record
We have a business requirement to be able to add multiple outages on a single CI w/in an Incident record. For example, we may have an incident affecting 5 CI's so we add those as outages in the Affected CI list. One of those CI's may resolve (aka end...
Resolved! Importing a CSV with | (Pipe Delimiter) into a custom table
I am trying to import a csv file that is a | delimiter file but it is not showing up in the transform map correctly. 1. I went to System Import Sets > Data Sources 2. Added the CSV file and change the delimiter to | 3. Added the IST i created 4. ...
How to filter reference field based on a group that's selected in a choice field?
Hello, I have a catalog item with a choice field that loads a list of group/s based on logged in user group presence. (This isn't a reference field referencing groups table) I have another item that IS a reference field that needs to point to the gro...
Roles needed to work Requested Items?
I have several categories in our Service Catalog. How can I restrict an employee so that they can only see one particular category in our Service Catalog? Would I need to create a role and if so, which roles would be needed to see and work on only ...
getting String index out of range: -1 error while doing the data load
getting String index out of range: -1 error while doing data load in madrid
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