We are in the process of updating, revamping, and/or rejuvenating our Incident Management. We are currently working on creating new Resolution Codes. The ones we're using now were, quite honestly, point solutions to address a specific need a particul...
Hi Experts,I am trying to build a query that if due date is between today and tommorow , then that record be shown with red color.doing this in System UI ---> Field StylesCame up with this conditionjavascript: gs.dateDiff(gs.now(),current.u_due_dat...
HiI'm trying to get the due date field text on the Problem form to change colour if the date is in the past.I've created a field style for the field 'Due Date' on the Problem table to turn read if the following value is true:javascript:gs.dateDiff(gs...
Can anybody please help me to send notification on problem table as we do not have SLA so I can't do it through workflows. I have created one Event, Scheduled job and Notification. However, this schedule job is not working and event is not triggeri...
How can i extract the Downstream Relationship details and Upstream relationship details from cmdb_ci_server table for each server. basically i am trying to know the relationship between cmdb_ci_server,cmdb_ci_cluster and cmdb_ci_service_discovery If...
I am getting getDateFromFormat not defined in Service Portal. I have two fields on my form start date and end date. We have also users in Europe where their date format is dd--mm--yyyy So our requirement is start date should not allow past dates and ...
Is there any way to update workflow activities of existing workflows via script? we have a requirement to update the value of assignment group in all the activities(catalog task/ approval group) where specific group is used. Regards, Mandeep
Does anyone know if there is support for client scripts, UI policies etc in Agent Workspace? E.g. I have an onchange client script that automatically populates Business Service based on chosen Service Offering. This works fine in normal Incident form...
Hi, please help me in Date , it could not getting Month and year. displaying undefined Business Rule: Incident , Update, Before var cdate=current.u_date_needed; var d = new Date(); var hh = d.getHours(); var date=0;gs.addInfoMessage(gs.getMessage(h...
Hi All,What i want is to add new line in help text on catalog variable field.I have searched on community and found solution as given in this link -Can you break lines in "more information" of variables? I have made changes as per solution given in t...
Hi all, This is my very first post. We are currently struggling with the lack of 'fuzzy search' in specifically the Location and Department fields. I work for an Dutch company within healthcare and we have several locations at which an number of diff...
On one of our catalog items on our Service Portal we would like to make it so the reference field for the configuration item only shows the CI's assigned to the user or a CI with an exact match. I understand how to get the list to only show CIs assig...
Dear community, Please help to resolve the issue. I was running the Scheduled Job in Dev and the script was incorrect, so even though it was a simple test it caused major issue with the test data. Please help how to make it go away how to revert to ...
I am observing 2 issues with check box controls in service now 1.after creating 2 check box control in sequence i am facing some string as"options " in serice portal. 2.in order to avoid this i am introduced a new label between 2 check box control,th...
Hello I added a custom condition 'conditionally approved' on Group Approvals. It is working on User Approvals But its not moving forward to other activity in Group Approvals. I need this to work in Group approvals as I need to get an approval from ...
