My requirement is End user identifies the Configuration item.Navigated Service catalog from my CI form.From the catalog choose the item, to place the request. (All catalog items has CI as variable)pre-populate the CI from which he has navigated. I ha...
Hi All, In ACL, I am able to restrict number of records to be displayed but in list view it is showing incorrect count of number of records, like if user should see 10 records, it is showing 10 records only but in pagination area number of records co...
I need to ensure there's an attachment to a catalog task, before the task is closed. I know I can make it mandatory with a Catalog UI Script, however this is not appropriate because I need to allow the fulfiller to update the catalog task during fulf...
Hello, I'm hoping this will be an easy one. The issue I'm running into is a custom UI action (List Link) isn't showing for resending approvals on a requested item when it should be. I can get it to show as long as an approval in the "requested" state...
I would like to change the background colour of the card tiles on my widget but instead of changing all the colours i would like the colours to be specific to that category. Similar to the way an homepage icon would show. I added the following to th...
I need to extract the user name from an AD attribute. The string looks something like "CN=Rosana Smith,OU=Employees,..." I wrote an expression of: var mike = str.match(/\b(\w)+ (\w)+/jg); This works, except if I run into a name of Rosana Smith-Jones,...
Hi guys, So I am a bit confused about how the Maintenance Schedules are supposed to work with a change request. So for example let's say that my time zone is set on Europe/Berlin and I try to open a change request. I set the Planned Start Date to "20...
In email script, I need to get RITM number from short description(see below screen shot) and place it in a new line. How can I achieve this. Tried with substring(see Mail Script) but not working. Please help Mail Script:
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Hello, We are running Kingston and currently we can use a UI on the More Options menu from our Incidents to send an email. I am trying to find out where we can add the same UI on the request form. if any one can point me in the direction of the UI or...
Hi All, I have found many comments around archiving VTB cards but they all suggest it's only possible on Freeform boards. My question is; Is there a way of archiving cards on other types of VTB's (Flexible or Guided)?? If there isn't has anyone used ...
We need to track when a request is assigned to a member of our team, the use case is that we want to create a metric that all items are assigned within two hours of them being created. I believe this can be done easier with incidents metric field, I ...
I had someone ask me the other day if we could grant the Impersonator role to an account, but limit the users that could be Impersonated. I know the Impersonator role prevents the impersonation of an account with the 'admin' role. So, there's a c...
Hi, So, I am working on updating my "CI" reference field, which is based off cmdb_ci so it allows me to search for a CI not only by the name (which is the "display value" right now on that table), but also add the ability to auto-complete search by f...
I have a csv file from another application that is apparently in utf-8-bom format. One of the fields will not import for some reason. When I convert to utf-8 and specify the data source property as 'charset=utf-8' it works just fine. Apparently I ca...
