UI policy on sc_task table

[Abhilash Janga1]

I have created two UI policies on "sc_task" table as follows

1) Name/Short Description = Show Priority for Request Something Else

 Order = 100

When to Run = "Request item.item" is "Request Something Else"

UI policy Action = priority field to make visible

2) Name/Short Description = Show Priority for VMP & SMART

 Order = 100

When to Run = "Request item.item" is "SMART" or "Request item.item" is  "VMP"

UI policy Action = priority field to make visible & read only

In this case only the 2nd UI policy is resulting. i.e. Making Priority field visible & read only on 'sc_task' record where 'Request item.item' is 'SMART' or 'VMP'.

But i also want to run 1st UI policy to result Priority field to be visible on 'sc_task' record where 'Request item.item'  is 'Request Something Else'. 

Please if someone can help me with this. Whether it is possible with UI policy or should i go for Client Script?

[AMan1997 · Accepted solution]

Hi,

Please see if the checkbox "Reverse if false" is true on both UI policies. Uncheck it and try again.

Thanks and Regards,

Aman 

[AMan1997]

Refer the sample screenshot:

Please mark the answer helpful/correct based on impact!

Thanks,

[AMan1997]

Hi Abhilash,

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Thank you!

[Abhilash Janga1]

its working for the 3 Request item.item but for rest all Request item.item the priority field is visible which is not required. what can be done further?