Hi,Was wondering if anyone has had an issue where a user may be using the instance as normal and then suddenly clicking on anything else stops working.If you open a new tab it just stays as a blank screen.This is due to the session appearing to still...
hi every one,I am new in service now could any one let me know the best way to debug business rule in snow.
Has anyone experienced Dates not importing correctly. I've tried this both with the typical import set/transform map and the new spiffy way to import in Dublin with the Excel template that is offered. What happens is this:I have my original excel...
Hi all,I have a few currency fields in the expense line table and I am trying to import about 3k records. I get a java.lang.numberformatexception in the import for the currency fields and only 42 records are inserted before the transform crashes. I d...
We are exploring whether a CI should include the version as part of the name rather than keep it as a separate attribute. Here's an example of why we are thinking about this:We have two supported versions of Tomcat in our estate. One is Tomcat V4...
If we are logged in with SSO to service now we have to go to http:\\myapps.microsoft.com and click the service now icon.Thats fine for the internal IT guys, but our problem starts when another employee is sent a link to an incident. Here is the vis...
There is one Catalog Item and when I select a particular field or variable then some another variable should become ReadOnly or I can set some values in it. Which one will be the best way, an onChange Client Script or UI Policy?
We have a need to automatically set the Impact and Urgency fields on the incident form based on the matcher fields of Category and Subcategory. Is this possible? I cannot get any choice options when I create the setter fields of Impact and Urgency on...
We have some assets that are shared by a group of users such as our mailroom. What's the best way to handle the assignment of these hardware assets?
Hi, How can a record in CI Relationships(cmdb_rel_ci) table can be queried to get the root CI to which all these sub CI's are related to. When I mean sub CI that can be at any level, i.e it can be a direct child to the root CI or nested child CI at...
Hello. I have a Survey related List below my Incident and it shows the Survey sent out (survey_details) table. Can someone please advise how i can get the sys_id of the Survey that was sent out. Then take that sys id and populate it to a text field o...
Good morning all, I have gotten our SLA's working perfectly with all our tickets but now the next step is creating the Vendor SLA's (OLA) which is easy once you understand the basics. The thought that this idea have is a bit more creative. As an ad...
Hi all,we are facing curious issue: for some reason we are missing out of the box fields like sys_created, sys_created_by, sys_updated, sys_updated_by (+ other "sys_"... fields) on table alm_hardware.Don't know where they gone. On wiki is "Base syste...
I'm trying to add the Configuration Item field on the incident form.We have CI's ( Business Services) with a field of company assigned and populated.The callers have the field company assigned and populated.So I would like to allow the callers ( thro...
I have 3 related links in a form. When in a particular view, I would like to hide all the related links.I also see Update & Save buttons in the view. Do I need to go to the UI Actions of Update & Save and set the condition not to be visible when in a...