I'm trying to create a Dynamic filter using script include or also Business Rules, how ever, I've been trying and when i tried to recognize how to do:Script include / Application: Global / Accessible from: All application scopesDynamic Filter / scrip...
Hi Everyone, My Organisation wants to send a survey every time an Incident or an RITM is set to "resolved/closed complete" I'm able to send a notification through an email but once someone has taken the survey and I go to Surveys-> completed, I'm una...
Hi, I have a field called Assigned to (assigned_to) which is referring to the User (sys_user) table on an incident form. I have a new field called department on the incident form. Based on the assigned to value, it should retrieve department and po...
Hi,I am trying to Auto Populate a field when a selection is a made from a drop down using client script.My script which does not work is below. Any help would be appreciated.So When "Risk Type" Corporate is selected the "Internal ref" should Auto Pop...
Hi, I'm struggling to compile a Business Rule script for a scenario I need. When I have multiple change tasks, if I close/cancel one of them I need to then auto close all of the others within the change request as well, with a specific reason code th...
I am finding these two fields are editable till end. Ideally post authorized by CAB (mean in Scheduled / Implement / Review state), in case of normal change, these fields shall not be editable. Any reason why these are kept editable? I tested this in...
Background: Company policy states that all variable inputs must be Read-Only in the RITM record. Normal Solution: In Variable editor, set Permission for Write to 'admin' role or similar Issue: As an admin, I am unable to modify the Read or Write Perm...
Hi all, Hope you are doing well. I want to populate only users in caller field whose department is HR, and I don't want to use "user reference qualifier", how will you achieve this? Thanks & Regards, Satya.
How to call UI script from catalog client script in scoped application. I know we can use "ScriptLoader" to call global client script. But in my case it is not working because I am using scoped application and both UI script and Client script is avai...
When a change request fails and has to be backed out, I need to move the change back to a previous state. The change is in Review state and my only option is to close it. I don't want to close it because it wasn't successful. I wan't to move it back ...
Hello, I attached 3 attachements which all are 22MB. I am facing the error "552 5.3.4 Error: message file too big". I changed the glide.email.outbound.max_attachment_count to 30 and glide.email.outbound.max_total_attachment_size_bytes to 35971520 But...
When the state = resolved i have a business rule that is running and setting the resolved by field to the user. I need it to also get the date and time when it was resolved. Then after it gets the date i need to set the field "closed" to 2 days after...
Hi, I'm having an issue where I am trying to create an if-else statement in Record Producers against a multiple-choice, to be seen in an Incident ticket's short description field. Even though I select option two, it displays the variable for option 1...
'undefined' value is populating on string fields when they are copied from other records. When the record producer related to purchase request catalog item is submitted from the portal, the 'undefined' is not seen. But when the record is submitted fr...
Hi all we are using glideencrypter for encrypting the data again we are using the decrypt method for decrypting the same data. It is working fine for combination of text and some special characters but while using with " and / special characters we a...
