Resolved! How to change the state from " Consumed" to back " In Stock"?
Hello, How can I change the state from " consumed" to back " in stock" for consumable items? Thank you.
Forum Posts
Multiple dependent Values
Hi Friends, I have below incident form which are all dependent values. Up to "Place" field , I have defined Choice as per dependent value , but now same "Types of services" are present in different places with different "Service Identifier" , I mee...
Resolved! Filter out changes from My Approvals widget
Dear Service-Now'ers, I'm trying to achieve to filter out Changes from the My Approvals widget used on the Service Portal. Currently Changes are also shown in the My Approvals widget, but these are managed by the CAB. Meaning all the CAB members see ...
How to redirect email to other email address?
I have a requirement,if sender's email contains 'xyz' or 'abc' create a ticket else redirect that email to email@company.com.How to achieve this?i have created inbound email action for 1st part but looking for help for redirection to other email addr...
Check for Attachments on Service Portal
We have a onsubmit script for CMS that worked fine but this is not working on Service Portal.function onSubmit() { //Type appropriate comment here, and begin script below var sys_id=gel('sysparm_item_guid').value; var gr = new GlideReco...
Catalog item notifications
Notification Name : Onboarding - New User Info Trigger : When RITM is marked closed complete Send To : Manager on the input form Subject Line : Information for new hire: [First Name] [Last Name] Email body text : [First Name] [Last Name] Urgency Fla...
Resolved! Hyperlink a ticket number on a document to ServiceNow
Hi everyone,Does anyone know how to hyperlink a ticket number on a document so when interacted with will take the user to that ticket? I thought I could simply copy the reference from my instance however the link only seems to work for me.
Additional comments from RITM to SCTask
Hi Community,I want to know if is possible see the Additional comments posted(activity) on RITM into SCTask form. In our setup, if the SCTASK owner posts to Additional Comments it goes to the Client. Then the client posts a response but it only goes ...
Change Label name issue in Report (Database View)
Hi Everyone,I am working on report and the reports are created through database view.Tables are: 1) cmdb_rel_ci and 2) u_system_tracking_reportI want to change the label name of "sys_created_on" to "Report date"and as well as "Parent" to "Applicati...
Resolved! how to do bulk update on knowledge Article Auther and SME.
KA without Author and SME , Author and SME will be required fields so all empty needs to be updated. Please update Author with - ABC person(USER) and SME with XYZ person(Another USER). can someone pls help with FIX\BACKGROUND SCRIPT to update 1000...
Survey Email Template Notification
Hi Experts, I need to use the assign survey option for the published survey want to know is there any default email template getting attached(name of the email template) if there is no default email template how will I assign one of the custom email ...
what is the relation between idea,project, demand
i want to know the flow of the process or idea, demand, project
Sort order on fields in activity stream
Hi (London latest patch) We have created 5 new fields on change_request. Then we have added those 5 fields to the "Change Request activity formatter", by using the "configure available fields" link Then we make som input in the 5 fields and save t...
Resolved! Multirow variable set data missing when submitted through Service Portal
Hello - we are using a multirow variable set in one of our catalog items (contains 6 variables). When the catalog item is submitted through the Service Portal, a lot of the data that was entered in the MRVS is missing when viewed in the platform. W...
Resolved! How to remove options from context menu ?
Good day everyone, How to remove these two options from the context menu (refer the below image) ? table name : rm_release
| User | Count |
|---|---|
| 40 | |
| 17 | |
| 9 | |
| 8 | |
| 8 |
