Hey guys, I am trying to test a catalog request using the Automated Test Framework (ATF). I would like to validate some fields in the sc_request table after ordering a Catalog Item. So I am wondering how to I open an existing request that I just cr...
When an ITIL user goes to service portal and selects Incidents, the list for the application that is broken drops down and is populated with the items in cmdb_ci. But when a non ITIL user does this same thing, the drop down for the application that i...
Hi All, Currently we have notification for change request when approval field is approved and rejected. We have different levels of approval like peer review approval, manual approval, change management approval. Now we need to create a new notificat...
In Assessment instance(asmt_assessment_instance) form, there is a drop-down field 'status'.And a related list 'Metric Result' which stores questions and answer(as Yes/No).Need to update 'status' if all the questions are answered as 'No''. Tried belo...
Hi All, Here is my server side script in widget to fetch records an remove duplicates. data.arr=[];var item=new GlideRecord('sc_req_item');item.addEncodedQuery('opened_byDYNAMIC90d1921e5f510100a9ad2572f2b477fe');item.query(); while(item.next()){data....
I am configuring the Azure AD plugin for user provisioning and SSO. In the future state, every domain in our ServiceNow instance (we are domain separated) may or may not use SSO, each with its own Identity provider. In my PoC, I am using Azure AD...
While i'm trying to create the custom url i'm getting the following error. What is cname record and how can i create that?
I am missing the Template Management from my Standard Change Catalog for ITIL user to be able to propose a new one. It shows in the product documentation. I don't see it in my change catalog or under maintain items. Product Documentation Reference ...
How can I increase the size the limit of an attachment per file for a service request on service portal. I think it is allowing up to 24MB per file. No error or warning message is shown. I tried updating below things but no luck. Any thoughts? Updat...
when i try to attach a attachment on incident form the attachment file name system has to check if it's vaild file name or not? Name convention – Original_file_name+_+USERID+_+YYYYMMDD.original file Extension Example : ABCD_siva_2020...
I have created a UI Policies to set Due Date and Variables as Read-only for the sc_task table. However, the Variables are not disabled in Default View. Here's one of the Catalog Tasks. As you can see, the Due Date is set as Read-only, however, the V...
Can you help me with this newbie problem? I think I did everything right but it doesn't work. Here's the simple workflow: Here's the workflow of the request associated to the catalog item: Here's the RITM ticket created. No Catalog Task.
Hi, In Dev instance when we were in NewYork version we did cloning multiple times Prod to Dev. recently we upgraded Dev instance to Orlando. my requirement is here, how to find last cloning details when we were in newyork version.
I could translate variable, help text and choice. But catalog name and short description not able to translate. I tried in Translated name/field and Translated text but no luck.
Can someone provide insight on how to automatically publish Knowledge articles that are imported (via the Knowledge Import module) from a Word document. I have Publish workflow as "Knowledge - Instant Publish" for all of our Knowledge Bases. Thanks,A...
