Has anyone attempted or successfully completed a bulk load/import of standard changes templates into the standard change table? I am looking to import just the standard change "Short Descriptions" to give our IT folks a starting place to use the syst...
How to add company logo in mail template from system property. The company logo is stored in newly created system property.
Hi guys, I have created a catalog item. So once i submit the item, i want to populate Requested for field on Request with the User field in the catalog item. How can i do that? I mean how to map catalog item fields to its Request fields? Regards, I...
I have a Record Producer which creates a Record in a custom table. I need an approval activity before or after creation. Hope its not possible to have approval before creation as the user submits the request on portal, the record is created automatic...
I have on before business rule as below. var val=current.getValue("abc"); var env=current.getValue("def"); var va = new GlideRecord("u_sap_transport"); va.addQuery("u_transport_number",val); va.addQuery("u_environment",env); va.query(); if (va.next()...
Hi, I have created an ui page and a drop down field values(xx, yy, zz) . The use case is: If i select an option from drop down field(suppose if i select yy),in the below form assume "yy" value(ui action button) beside submit button and there should b...
I have the variable called Audit, it should be "No" by default. I am trying add the default value using dictionary. Is there anything I'm missing to add. Thanks.
I am getting error "There was an error in creating ETL Map" in first step of 'ETL Transform Map Assistant' after saving basic information for the ETL Transform Map. Please find below screenshot
Hi All, I have a requirement to auto populate the field values (email, mobile, manager, department) when I change the user Using script include and glide ajax I tried the script below but not working fine please help Client script onchange ...
I have created a scheduled job that runs a script against the CI tables. Is there a way, once I have started the job (by using the Execute Now button) that I can see when the job status? ie running, complete, failed, etcRic
Hi I want a user criteria to both match user group and a location that is on the user. But this doesn't work. Do I have to script? I am novice at scripting, How would such a script look?
Hi all,I would like to understand why case management is used in Customer Service Management. What is the senitiment of using case instead of incident?All that can be achieved using case can also be done using incident management as well in my opin...
Hello All, We need to migrate from older version to Orlando and we need to analyze the usage of ITSM Fulfiller users. I need to be able to analyze what users act as actual fulfillers (create and modify records) and what users only view and approve...
Hello, I am able to create a UI Page can anyone please help me how to retrive the Incident Records to the UI PAge ?
Hi Community, We're experiencing an issue with a knowledge article not displaying correctly in the Service Portal. The article was not created by a template so I believe KB0692733 does not apply. The KB article appears to be offset and information...