Resolved! How can I edit the pop up window that appears when a user clicks on "Promote to Major Incident"
Hello everyone, How could I edit the text "Work notes" to "Work Notes" from the pop up message when promoting a major incident Thank you!
Forum Posts
Resolved! How to Make variables read only after task sets to closed completed in ritm form
Hello Community I want to set variables tab read only mode on ritm form for non admins to some specific catalog items. As of now its is working correctly, But once Y task sets to closed complete on ritm form then only variables should be in read onl...
CAB Workbench use in an In Person Meeting
We are considering the implementation of the CAB Workbench plugin in order to streamline and add efficiency to our CAB meeting process. Our CAB meetings are currently a hybrid meeting (both in person and web conference). This type of meeting will re...
Resolved! Remove on hold on comment update
I have a requirement to remove an on-hold state whenever there is an update to the additional comments and set back to In Progress as well as if the incident is in a Resolved state, to set it back to In Progress (yes, I know, use the notification lin...
Can we convert field type from String to reference field
Hi All , i am working on a scoped app , and there is a field called 'Spoke to' which is a free text field and logged in user manually enters his name in it . I have a requirement to change the name of field to 'Recorded by' (which is done ) and ...
Resolved! How to set a specific future date in a variable eliminating Saturday and Sunday?
Hello everyone, I am building a catalog in which one of the variables is "Date" what I need is that when the user opens the form, automatically the date will be set for example 3 days from now, but weekends don´t have to count as counting days. For e...
How to implement Asset LifeCycle ?
I want to implement Asset Lifecycle, I have got the data of assets from SCCM anI now i want to implement lifecycle for assets and model creation. What is the process/steps to follow for the same.
Is it possible to edit the \$sp.getCatalogItem(data.sys_id, true); method?
Hi All,I have to modify the data getting from $sp.getCatalogItem(data.sys_id, true); method. can edit it.If yes, How to edit?Thanks.
Resolved! Walk Up Experience Location Queue Assignment Group
Hi Everyone, I have a query regarding walk up experience application that introduces in London version. Can we use one group in multiple walk up location queue table record? If No then why? If yes then can you please let me know if there are any chal...
Resolved! Reading attachment data and entering into a table
Is there any way to receive an email attachment (csv, xls), and write the data into a system table? I have a few places where I could use this functionality, but I can't seem to figure out how to do it, or if it's even possible. Has anyone ever done ...
Happy Signal Best Practices
We have implemented Happy Signal and it is integrated with ServiceNow. Currently we have a process where : Ticket gets resolved -->after 7 days, tickets gets closed automatically-->Happy Signal Survey goes to user We had kept 7 days buffer to provi...
Override Assignment Lookup Rules
Hi,Our support team is using the "New Call" form and it's working great. We've added our categories and subcategories to it and they auto assign groups once you click Submit and the Incident is created.Now a question has come up, can we add Assignm...
show/hide fields based on another fields vaule
Hi everyone, I’m new to Java scripting, so apologies in advance for the beginner question. I am trying to build a user enablement form that will dynamically update the software list based on the department field. I’ve created the UI policy script...
Is it possible to show Catalog Task information to requestor in Service Portal
Is there a way to show the requestor who is currently working on the sc_task by showing the task information. I have a catalog item which has a big workflow with multiple SCTasks. The requirement is to show the requestor, the sctask that is in Work i...
Visual Task board - reassign ownership
Is there a way to reassign a task board to a new owner (so as not to lose all existing tasks)? We use the Freeform boards and personal tasks.
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