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Resolved! Can we limit VTB to view only for some users?

I have been asked by out IT Security team if we can make one of their VTB view only. I think the main challenge will be the users we want to limit to view only would have access to create and edit their own VTB's. So we would be locking down the VTB ...

trishlipe by Giga Expert
  • 1731 Views
  • 1 replies
  • 2 helpfuls

I want to set the boolean field as true

Hi team, in the incident form i have a field "resource(true/false)" field. here my exact requirement is when the category field value changes to "help" i want to set the eligible field as true. and when the sub category changes to "vpn" i want to set...

chinna by Mega Guru
  • 2318 Views
  • 5 replies
  • 0 helpfuls

Resolved! How to Push Array Values into JSON Object

Hi Team, Im getting into a huge trouble here, Any help please on resolving this? var obj = {}; obj.prop1 = {};  obj.prop2 = "Test";  obj.prop1.requested_for ="Roger Federer"; obj.prop1.Catalog_item = "Get me a Tennis racquet";  var json = JSON.s...

Resolved! User table field Company does not show records

Hi Guys, I'm having some issues lately with user records. The field company in the user record is mostly filled in due integration of two systems: *Afas *Active Directory But when i try to change the company it show me no records found. Even when i e...

Metric Definition not working

Hello,  I've set up a new metric to calculate the below field when it changes. I may have set it up wrong and may need to script (but didn't think I would need to as it should work OOTB?). Please can you tell me if I'm doing something wrong?   Then ...

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sndev1099 by Giga Expert
  • 2986 Views
  • 4 replies
  • 8 helpfuls

Resolved! Outage in Change request

Hello All,   Can someone please help me ? I have added a ui action to create outage in change.It will automatically populate short description and configuration item in the window.How its populating? I want to populate planned start date in begin fie...

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salu by Mega Guru
  • 2774 Views
  • 9 replies
  • 6 helpfuls

"Breach on Due Date" SLA Breaching Instantly

I am trying to create an SLA on the Requested Item table that breaches on the Due date. Here is the SLA Definition: The problem I'm having is that the SLA is breaching instantly (or rather, exactly 1 second after it starts); which is exactly what th...

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Resolved! How is Knowledge v3 "Most useful" calculated?

The "Featured content", "Most useful" and "Most viewed" sections in Knowledge v3 are great. I'm wondering quite how the "Most useful" section is evaluated - seems to be related to clicks on the "Helpful? Yes/No" buttons, but it would be handy to know...

hussra by Tera Contributor
  • 3051 Views
  • 9 replies
  • 5 helpfuls

Help with g_navigation.openPopup

Hi All, I have created a UI Action that is designed to allow a Change requester to click a button and see a list of other changes with a specific set of conditions already built in and have it open in a new tab/window. When i had this as a server sid...

ACL to write worknotes

Hi, I have a use case where I'm required to give users write access to worknotes in a table that extends task. I've created a write* acl Followed by another field only acl on worknotes. It just doenst seem to be firing - any ideas...? Thanks for yo...

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