Please explain difference between cloud service now and On premises service now Briefly
Hello All,can you please explain difference between cloud service now and On premises service now Briefly or provide any material on this.ThanksMahesh R
Forum Posts
How can I prevent user from creating Incident with direct URL access?
I have created self-service record producer for all users to enter Incidents. I've done everything to prevent unauthorized user from select "New" incident from the Service Desk view. One of our developers discovered 'by accident' that if he browse...
How do you handle mobile devices in asset management?
My Service Desk manager needs to track mobile devices in the asset management app. So I need to add a new category of "mobile device".So far so good. There is an issue however, because the category needs to be associated with a CMDB table, and I'...
Can we increase the record limit for a specific slush bucket list not for all? We can increase the limit by a system property "glide.xmlhttp.excessive" but it will change the limit for all slush buckets and i just want to configure it for specific s
Can we increase the record limit for a specific slush bucket list not for all? We can increase the limit by a system property "glide.xmlhttp.excessive" but it will change the limit for all slush buckets and i just want to configure it for specific sl...
How do you a clear an embedded list cell value through an embedded list client script?
I've been able to retrieve cell values in embedded lists using list.getCell().innerText (see below) but have not been able to set values to these cells. Anyone know how to clear or update cell values? Unfortunately g_form can't be used for embedded...
How to change the legend displayed on Chart?
Hi, I have a chart that includes multiple datasets. The additional datasets can show with a different legend name but I want to rename the main chart legend from the existing table name to something else. As per the attached screenshot I would like t...
Where to I go to change the color of the dot for Incident State?
We have color dots beside our incident "State" on the incident list. Somehow the dot color for "On Hold" changed (maybe the upgrade to Madrid did it). I can't remember how to change the colors. Can someone point me in the right direction? I know it's...
how do i remove/hide the SEARCH on the LIST VIEW
Hello Team, I am looking for hiding or removing the search which appears next to the New button on List view.
How to cancel duplicate incident tickets at once in Service now
Hello, I have multiple Incident ticket alerts with the same issue in Service Now (SNOW). I would like to keep the one ticket and cancel the remaining duplicate tickets. But cannot find the option to cancel the duplicate tickets at once by selecting ...
Resolved! Can we use g_scratchpad variable in catalog client scripts.
Is there a way so that we can use g_scratchpad variable in catalog client scripts. Or we only have GlideAjax for fetching server side data on catalog client scripts.
How to reopen closed request?
How to reopen closed requests?
Resolved! how can i fetch groups in to an array
i want to fetch few groups in an array, after that if the change request is having approval for this groups the Approval automatically has to set No longer Required. so here how can i write an business rule, which will check the approval group, if th...
Resolved! Assign roles to groups based on group type
Dear all, I have 78 CAB groups, with varying 2 to 20 users per group. I need to assign the Approver role to these people. I have more groups than these, but the only thing that sets them apart is that they all have the type "CAB group". I was hoping ...
Resolved! Business Analyst/Service Catalog Templates?
I am wondering if anyone has seen any sort of templates that could be used in a business analyst perspective to provide to customers/groups when gathering requirements for building out items in areas like the service catalog or changes to the inciden...
Resolved! How to add "additional comments" field to approval email notification
Need to add "additional comments" field to approval email notification. How can this be achieved? Thank you.
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