Unable to create a service offering

Frank70 · ‎02-04-2021

When trying to create a Service offering in the Service portfolio management, i always get the message :

'Invalid insert. Service with SN App Service ID: BSNXXXXXXX already exists.'

I think the counter parameter for incrementing the count is wrongly set.

Anyone knows how to solve this ?

Pranesh072 · ‎02-05-2021

Goto the table and sort desc by number

You can able to see the latest number.

Now goto the number maintenance

https://[instace].service-now.com/sys_number.do?sys_id=ad681b6ddf1032002323d0a65df2633e

Update the counter in show counter

pratiksha5 · ‎08-28-2022

System Definition > Number Maintenance. go to the table and update the couter.