Unable to Find Assets in the Asset Table (alm_asset)

[jesusreyes]

Hi All,

For some reason I'm not able to find (some) assets in the Asset Table. I see them when I search for them (using the Search field), please see screenshots below.

Example: Configuration Item LT-B02885

Using the seach field I find the following:

I'm able to find the record only by entering the serial number, see below. However, the CI name does not match. Is it because it was recently deployed?

Please advise!

Thanks!

[jesusreyes]

[Daniel Slocum]

Hi Jesus,

What release of ServiceNow are you using.   I was able to perform the query you were suggesting in a demo instance of Istanbul.

Maybe you can provide a bit more background on how your instance is configured.

Is the Configuration Item link in your list view the full reference link to the related cmdb_ci_computer table or is it an attribute on the table itself?

[jesusreyes]

We're using Helsinki. Can you be more specific about how the instance is configured?

[jesusreyes]

Thanks Daniel, I was able to find the root cause. There are two 'In Use' in the drop-down list. The CI Record won't update if one of the 'IN USE' (last in the list) is selected — see how the sub state is editable, in other words it is not gray.

Hoever, when I select first 'IN Use,'   then the CI record updates accordingly. Your thoughts on this?