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Crypto module on global icon

Crypto module is showing up below the application scope in Global Icon. We haven't installed any plugins related to crypto module. Can anyone help me about how it was configured. please find the below screenshot for reference  

PavanK2_0-1721210034023.png
Pavan S by Tera Contributor
  • 628 Views
  • 2 replies
  • 0 helpfuls

Resolved! Need to create Database View for merging two table LEFT OUTER JOIN

I have two tables Story table(rm_story) and Change Request table(change_request).to combine two table we have story.sys_id  = change_request.parent Requirement is we need to show all the story when it has change request added or not. So that customer...

ahmadfaiz by Tera Contributor
  • 646 Views
  • 5 replies
  • 1 helpfuls

Template for requirements gathering

What are the templates followed generally to gather requirements. Pls suggest best practices wherever applicable l some of the topics for requirement gathering is listed below . Do add if missed any  > workflows > form design , Server and client side...

Nithin21 by Tera Expert
  • 8600 Views
  • 7 replies
  • 1 helpfuls

Resolved! Instance Upgrade

Two days ago, I tried to upgrade my Personal Developer Instance from Washington DC to Xanadu, but for the past two days, it’s still showing 'Instance upgrade in progress.' My instance contains a lot of data from my practice work. Can someone guide me...

Rishabh_N by Tera Contributor
  • 1606 Views
  • 5 replies
  • 3 helpfuls

SLA start condition based on a timestamp

We are looking to build an SLA to track how many changes are being closed within 24 hours of the "planned end date" of the change request. Does anyone know how to trigger an SLA off this timestamp?

smithro by Tera Guru
  • 366 Views
  • 1 replies
  • 0 helpfuls

GlideModal()

Hi All, Is there a way to trigger GlideModal() when I click on close(x) icon on a UI page? I appreciate your help in this.Thank you!

Request Item - Due date is filled with current(today) date.

Hello Everyone, For Request Item due date field is filled with current(today) date. when flow stage duration is empty. Other catalog Item's are good while flow having duration in flow stages but case we found when it don't have.And delivery time on t...

SNOW44 by Mega Guru
  • 610 Views
  • 2 replies
  • 0 helpfuls

Resolved! Reporting on Business Service not used in a year

Hi, I am in the process of cleaning up my business services and looking to run a report to show me all business services that have not been used on an incident or task within the past 2 years.  I am struggling to do this with report builder. I am new...

Install Status is Installed

Hi, I am trying to create a cmdb_ci_service record but the Install Status is Installed always even if I selected the Install Status is In Stock while submitting the catalog request. What could be the issue?

GEN AI for ITSM

Hi Community, I am new to ServiceNow. Could you please help me with understanding that how and where we can use GEN AI in ServiceNow to make ITSM process better. Please help me if you all have any related docs as well. Thanks in advance! 

NishthaS by Tera Contributor
  • 1124 Views
  • 3 replies
  • 0 helpfuls

Resolved! Service Operation Workspace Tabs

Hi All, There are 3 tabs in SOW when you open the record. Overview, Details and related records now the Details and related records tabs are missing in workspace.  Any help is appreciated Thanks in advance  

Anoja by Mega Sage
  • 13170 Views
  • 21 replies
  • 9 helpfuls