Hello,A particular user is not receiving any notifications from ServiceNow, including for incidents (created, updated, mentioned, resolved) and request items (RITMs submitted, updated, or closed). Notifications are functioning correctly for all other...
I am doing REST Outbound integration from ServiceNow to Manage engine Service Desk for that Manage engine support Server based O Auth 2.0. I have configured it at our and wrote a scheduled job to get the token but it is not retriving any token it giv...
Hello all, My organization is going to be upgrading from Wash DC to Xanadu. I have identified a few plugins that are compatible with DC but not in Xanadu at their current version. Will the plugin versions be automatically updated with Xanadu upgrad...
Hi everyone, On employee center, top banner being white is making the text hardly visible. How Can we restore that the darker color? Please see screenshot.
Hi Team, How to configure the email script for RITM portal link on notifications ? I have developed the email script its giving the correct RITM portal link but hyperlink just showing as RITM instead of RITM09107309 something like that below is my sc...
for the integration post method, which business rule is used in the servicenow async business rule or after business rule? why?
Good Day, I would just like to find out with regards to Event Management, we are using event management and by default we have noticed that when an alert closes it resolved the Incident which is working as it should, we have also noticed that if the...
Hi All, On location table we have a related list pointing to custom table. We are able to edit the records in list view on the custom table But we are not able to edit the records under related list, list view. There are no acl and client script to ...
Hello all,I currently have a customer satisfaction report which points to a virtual table created in Database view. The report is working as expected, however, it shows duplicate results when running the report. The surveys which are completed by the...
I just started with the ServiceNow university and completed the SNAF course. I am doing the labs now and it is taking a lot of time. Once I am done with labs, I mean to do the capstone project. I am aware that the instance will terminate in some time...
Hi All, We have implemented MFA. After implementation, I can see the screen below. By default, we can see 25 seconds; instead, I want to set 300 Seconds. Any idea where to update this?
No header or left explorer on UI. due to which not able to navigate to incidents , Requests etc.
Within ITSM we have service requests that will require an approval. Sometimes that approver needs to get additional information from the user in order to make their decision. How would you handle this? I noticed in the documentation for the old 'Serv...
I already have a functional biz rule running to prevent resolution when our incidents have open incident tasks:(function executeRule(current, previous /*null when async*/) { incitask=new GlideRecord('incident_task'); incitask.addQuery('pare...
