Hello Community, I am working a lot on my customer's TEST instance of ServiceNow and I do customize my navigation panel a lot with favorites however, I wonder is there is an easy method of copying this personal setting from TEST instance to PROD? I ...
I am curious to understand the transform map scripts execution order. As per the docs Import set functionality offers scripting capability at 3 locations. 1. Explicit Transform Map script (Executes after row transformation and before DB update) 2. Fi...
Hello, i saw multiple question regarding multi row disable Remove all button and as well as delete button but i am not getting any solution regarding in this issue. could not make it as a ready only variable because we want the edit button only in mu...
When I submit the catalog item I am getting the following message "something went wrong request could not be submitted please contact the your system administrators." in service portal view. in native view catalog item is working fine. And when I ins...
Hello all, I am attempting to query the sys_template table with gliderecord and it appears that I cannot query the table to get a record set. I CAN however, query the table for individual records with this code: var template = new GlideRecord('...
Hi I had requirement to allow the user to select multiple users (list collector type) on user field and users should be populated depending on the group selected on group field referring to sys_user_group table. Can you please help me how to achieve...
I need a link to be displayed if a user select "No" from Yes/No field. How do I achieve this?
We've installed all the necessary requirements/prerequisites for Dynamic Translations and Localizations. When I created the first Settings, and saved i did not get any errors. But as soon as I enable Dynamic Translator --> Service/Microsoft/IBM i get...
Hello All,Can anyone explain how the OOTB approval flow is for the normal Change Requests?As per my understanding:If the risk is low then Approval goes to Assignment group manager and then assignment group members.If the risk is moderate/ high then t...
Hi All, Could someone advise me on why user would be getting multiple reminders for the survey notification even after it has been completed. I found Survey notification is using Auto assessment business rule Is there another place I should be lookin...
Hi I have tried to look for the view of the OOB User Portal front and backend view (where all the cat items are) So that I can see how it compares to the ones we currently have Looking to see a view of one with widgets that users click on and then in...
Hi everyone! I need a help on this requirement. We are customizing the Private Task form [vtb_task] and we have created two new fields "Technical Service" and "Technical Service Offering". "Technical Service" is a reference field , referencing "Techn...
Script include is successfully receiving the values of sys id from client script but objects are not returning. Please help me on how to return correct values from script include. Thank youScript include: gs.info("check if it is checking for propert...
change management catalogue item request number need to display in the change record "Requests" tab. This Catalogue item is using work flow.In the flow designer using with Actions "update record" we can achieve this one. Can you help me on how to ach...
With the Paris release there is an option to encrypt attachment in service portal.What does the encrypt option do if you choose to encrypt the attachment?
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