Can you name 3 types of SLA?
Can you name 3 types of SLA?
Forum Posts
Resolved! TAG &
Good morning, Could anyone help me?I would like to know if it is possible to automatically trigger an email notification to 1 or more users as soon as a tag is associated with an incident?Many thanks in advance for you help,Best Regards,Rodolphe
Add/Remove Relationship Catalog Item raise request
Hi,I've a requirement to build a catalog item where end user needs to select the Action Item (Add/Remove) as per below screenshot - 1. When user selects 'Add' and 'Select the Parent CI' (It's reference to cmdb_ci table) and then user needs to select ...
Resolved! Help...I forgot to activate flow in DEV before completing update set and moving it to Test
Hi, In our I made some changes to a catalog item DEV environment including updating the flow. However, I forgot to activate the flow before I completed the update set and moved it to test. How can I get the flow to my test environment? Can I create ...
Resolved! Existing Reports / Dashboards on Agent Workspace Landing Pages
Hello, I have posted this question before, in regards to the Quebec instance, and was told to wait for San Diego as there may be more configuration. Just got my San Diego PDI, and I am still not finding a way to do this. I would like to use existing ...
Auto-populate assignment group based on the caller
Hi, When I'm creating an incident record, if the caller who is raising the incident is part of an assignment group, I want the assignment group to auto-populate with the assignment group of the caller. So basically, assignment will be based on the lo...
Incident Template -Deletion Question
"Green Proxy" SN Admin here.... I have a user that claims they had a Template and it is missing now. As usual, they blame the system or something else but I am certain they probably deleted it or marked it inactive. Is there a way to tell if they del...
Add attachment to a record from a REST Response
Hello everyone , i hope you can help me,Basically I am trying to add an attachment to a record, via attachment API , then using the saveResposeBodyAsAttachment().To retrieve the file, I use a REST call of type GET , which correctly returns me the fil...
Attachment missing in a Scheduled report notification
Some Scheduled reports do not send attachment in the email notification. What could be the possible cause and fix for this failure?
Resolved! How to delete a Catalog Item Template?
I'd like to delete some Catalog Item Templates but can't work out how.The ServiceNow docs cover creating and editing via Catalog Builder but for deletion they simply say "use the Now platform" without saying where. I can't find templates in there at ...
Resolved! How to delete template from Catalog Builder
I'm attempting another pass at catalog builder. Several questions to which I cannot find answers elsewhere: 1) How do I delete a template? 2) Where do these templates live? (what table) 3) Is there a way to change the template type? (I selected r...
Copy HTML Link
Hello mates,Below is my description:Create a new menu item to allow an html formatted URL to be copied to the clipboard.text of ticket number, URL behind it.the item that defines these menu items is/nav_to.do?uri=%2Fsys_ui_macro.do%3Fsys_id%3D2ff1c56...
"Set Redirect URL" option for a Pivot Table type report
Hi, When adding URL in 'Set Redirect URL' option for pivot table type report it is not redirecting to the URL given (for remaining report types it is redirecting like score, bar graph etc.). Is it possible to do that? How can we do that can anyone gu...
Resolved! I need to link RITM on Exisiting Change Request (in Related section)
I have a requirement.On a Catalog form, there is a Change Request reference field. So, when Catalog form gets submitted along with the Change Request number, an RITM gets submitted. So, the requirement is, this RITM should be then linked on the Chang...
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