Pricing details of Plugins
Hi Team, I would like to know the charges that incurs for installing below plugins in Sub-PROD instances.1. Automation Discovery2.ITSM success Dashboard Indicators. Thank youUttam
Forum Posts
what is window.GlideWebAnalytics.trackEvent() method ?
I have seen this "window.GlideWebAnalytics.trackEvent("Service Catalog", "Widget Name", "Widget Description")" is being used in the some of the Widgets. I want to know what or why is it being used ? IF I convert this into "$window.GlideWebAnalytic...
Resolved! Parse the Excel sheet and create records in Table
Hi Everyone,when an Excel sheet is attached in an Attachment Variable with the provided template in a Record Producer, I need to parse the Excel and create the records in a custom table.so I wrote an After insert BR and parsed the Excel through Glide...
Change Management step by step configuration
I want to configure change management using modern change for normal change type:what and all i need to configure?what should be the process and how should i do it?
walkup up: reason for visit
i created a widget page and make use of the following : i hard coded that when the user check in using scanning badge code or user id selection it will create an interaction using the code below . Some one made a change and now it is creating intera...
Resolved! Cancel RITM using Servicenow Scheduled Job
Hi Everyone,I have Jira where I have to do a scheduled job to cancel requested items stuck in approval for more than 30 days.I have executed the following script in background script it is running (the given ritm is getting rejected). When I executed...
Custom view for reference field
Hi Team, I have a requirement where I want to show custom view when we click on the reference field magnifying glass.As of now it is showing the view "sys_ref_list" but I want to replace with my custom view. I was using that reference field in the ca...
Transform maps
Create Transform map and load the data like in the excel sheet there are 10 rows data 1 to 5 Mandatory & 6 to 10 Non - mandatory. Any idea how to build the sample transform map script , exact code ?
How to create Collaborate button on sc_task table in Service Operation Workspace
Hi everyone,I need a collaborate button on sc_task table, but I can't find where I can add it. On incident table I have this button. Maybe someone can help meThank you
old notification url dynamic
I have developed a notification and scenario is I submitting a demand request 1 for 5 space. Once demand request get fulfilled now, I need trigger a notification. In that notification i need to pass space count from allocation table. example,in alloc...
RITM state is set to Closed Complete
Hi All, I have created a new stage and added in the workflow in a catalog task but the issue is when the RITM comes to the point where the catalog task activity is running, RITM state is being set to closed complete but the stage is working fine. No ...
I am getting the error while order a catalog item in ATF
Hi,If i try to use the Order a catalog item(SP) step in ATF it is showing the error message, which means already data is present in the system, hence this error is showing, any possibility to rectify this. I can Resolve/Close this case then i can ru...
Walk Up Portal Customization
Hello,I hope you all are doing good..I have a Walk-Up portal Customization required.I want to implement 3 Buttons in the portal and each button being Dynamic. These buttons have to be created by me and If I click on a Button--> The next 2 options sho...
Report on change
i need a report which show total time a change was in from new state to review state vs time it was on Hold
2 step checkout
Hello,I have turned on 2 step checkout - so my agents can order items on behave of our customers.The problem is the drop down is greyed out & my agents can not change who the item is requested for.I do not have this problem(Admin).What am I missing?A...
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