We have set up record producers on the Service Portal to allow staff to log Enhancements (rm_enhancement) and Defects (rm_defect). Additionally, we have configured menu items so that staff can view All Defects and All Enhancements raised, giving them...
Hi I would like to make a report in incident table to show % of incident assigned to one of support groups vs not assigned to any group. How to do it? Best regards
Hi Everyone,I have configured the email template where I have created table with the subject and all other required fields. Now I want to alter the background color row which contains subject based on the task type of communication .I have an email s...
When I load the employee center I'm seeing below error messagesBut I already verified the cross-scope access is already "allowed"Can anyone tell me whats wrong here?
below code is not working to remove line breakers on Description field. could someone help me to find out the issue. On Description field is updated with - xcgfchfg\r\n\r\ngdfhgfjfhj\r\n\r\n\r\nfdhfkghjkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk\r\ndhgdh\r\...
Hi Team, I have a requirement that i want to validate start date is greater that end date, then i need to show an alert message and it should validate all time formats like 12 hour and 24 hour. i want to achieve this in on submit client script. Pleas...
Hello Expert,Please give me the scripts - background code for below scanario. I will be thankful to you.scanario :1. Get a user time zone by his/her sys_id and take 2 variable "availableNow", "nextAvailableTime".2. Check if the time zone of the user ...
Hi Everyone, we have implemented a field on RITM level but when end user changes the language of the instance to Norwegian from setting in the profile section, end user sees the field in English only which she should see in her Norwegian language. I ...
I have modified start and stop conditions to a SLA definition by adding group in the conditions. Afterwards, SLA not triggering. Can you please suggest solution for thisEx: Initial start conditionAssignment group is Xyz andAssigned to is not emptyMod...
In the form: If the url value is empty it should check if there are any attachments attached. if attachment is there it should submit otherwise it should not submit instead throw an error message.In the below script that I am writing:g_form.getUnique...
Hi,in Change Request If i click on Related link it is opening pop up where can i configure those values if i am setting those values in ATF i can't see those values.Once i click on then it will open the Pop up, i want to know where we can see those v...
Customers are using instance#1 service portal(employeeportal) and submitting the catalog. This is internally re-directing to another instance #2 but different serviceportal page is used. Here customers are facing issue, user provided inputs on catalo...
How to make when Helpful is selected as "NO" in knowledge article should be visible Popup along feedback reason options. Already i build when Helpful is selected as "YES" it's working. "when Helpful is selected as "NO" is not working".(Need to create...
Hi Community,If a comment is added on the RITM, it should be reflected only on the active task’s comments. If a comment is added on a task, it should also be reflected on the RITM. However, if a comment is added on the task and it reflects on the RIT...
Hi Everyone. I have a requirement. we have 1 parent table and 1 child table. in Parent table we have related, from where we are allowing to create child records.Requirement is New button should get disable or Hide after 7 child records got created fo...
