Unable to Find Assets in the Asset Table (alm_asset)

jesusreyes
Giga Contributor

Hi All,

For some reason I'm not able to find (some) assets in the Asset Table. I see them when I search for them (using the Search field), please see screenshots below.

Example: Configuration Item LT-B02885

find_real_file.png

Using the seach field I find the following:

I'm able to find the record only by entering the serial number, see below. However, the CI name does not match. Is it because it was recently deployed?

find_real_file.png

Please advise!


Thanks!

6 REPLIES 6

jesusreyes
Giga Contributor

find_real_file.png


Daniel Slocum
ServiceNow Employee
ServiceNow Employee

Hi Jesus,



What release of ServiceNow are you using.   I was able to perform the query you were suggesting in a demo instance of Istanbul.


Maybe you can provide a bit more background on how your instance is configured.



Is the Configuration Item link in your list view the full reference link to the related cmdb_ci_computer table or is it an attribute on the table itself?


CI query.jpg


We're using Helsinki. Can you be more specific about how the instance is configured?


Thanks Daniel, I was able to find the root cause. There are two 'In Use' in the drop-down list. The CI Record won't update if one of the 'IN USE' (last in the list) is selected — see how the sub state is editable, in other words it is not gray.


find_real_file.png


Hoever, when I select first 'IN Use,'   then the CI record updates accordingly. Your thoughts on this?