Unable to Find Assets in the Asset Table (alm_asset)
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‎04-20-2017 05:39 PM
Hi All,
For some reason I'm not able to find (some) assets in the Asset Table. I see them when I search for them (using the Search field), please see screenshots below.
Example: Configuration Item LT-B02885
Using the seach field I find the following:
I'm able to find the record only by entering the serial number, see below. However, the CI name does not match. Is it because it was recently deployed?
Please advise!
Thanks!
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Enterprise Asset Management
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‎04-20-2017 05:41 PM

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‎04-21-2017 01:15 PM
Hi Jesus,
What release of ServiceNow are you using. I was able to perform the query you were suggesting in a demo instance of Istanbul.
Maybe you can provide a bit more background on how your instance is configured.
Is the Configuration Item link in your list view the full reference link to the related cmdb_ci_computer table or is it an attribute on the table itself?
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‎04-26-2017 10:09 AM
We're using Helsinki. Can you be more specific about how the instance is configured?
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‎04-26-2017 10:15 AM
Thanks Daniel, I was able to find the root cause. There are two 'In Use' in the drop-down list. The CI Record won't update if one of the 'IN USE' (last in the list) is selected — see how the sub state is editable, in other words it is not gray.
Hoever, when I select first 'IN Use,' then the CI record updates accordingly. Your thoughts on this?