unable to login to Snow as it says logout successfull

lakng
Tera Contributor

‎10-08-2018 05:59 AM

User unable to login to Snow as it says logout successfull

I tried to access SN by clearing browser cookies, history and temp files. SN account locked is not checked.

user gets "logout successful" message and is automatically logged out of SNOW

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Jeff Currier
ServiceNow Employee
ServiceNow Employee

‎10-08-2018 06:08 AM

Use this URL with your instance name and try to login directly.

 

https://YOURINSTANCENAME.service-now.com/login.do

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Nithish1
Tera Guru

‎10-08-2018 06:11 AM

Hi,

Is SSO (Single Sign-On) authentication enabled on your instance?

Try https://<instance_name>.service-now.conm/side_door.do

Thanks,

Nithish

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Edward Rosario
Mega Sage
Mega Sage

‎10-08-2018 11:51 AM

Is there a solution where SSO isnt bypassed?

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Jeff Currier
ServiceNow Employee
ServiceNow Employee
In response to Edward Rosario

‎10-08-2018 12:16 PM

If you bypass SSO, successfully log in.  The manually log out.  Can you then log in with SSO?

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