copy incident
We have a requirement copy Incident we have OOB UI action when we have copied the same function and use this as a button It is not working at all , can some one please guide me how do i fix this ?
Forum Posts
Resolved! Want retire all articles with same number
Hi Team Below is the code working fine for article that passed 5days on valid to, and retire articles. But I want to retire all the articles if any one of the article met the valid to date condition 5days. irrespective of state they are and version....
Resolved! Scheduled Maintenance Tickets Based on Scheduled Job,
Hi, Create a schedule job with the below conditions, 1.It should Create Incident records, for the first time run it has to create 4 weeks of incident and2.later on for Every weekend create Incident records for Additional weeks
Catalog builder's deep dive customization: step run with conditions particulars
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Restrict copying review tasks on a change raised using copy change option
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How to create a button on header in csm portal
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Resolved! Requirement to remove the pause duration of before sla to the current sla.
We have 3 SLAs running in Brit, requirement to configure all SLAs to start when condition matches and All SLA's starting should exclude pause time.Eg. INC647466 1.SD SLA 1: INC P1-P4 Response 30M -> SD SLA 4: P2 INC Restoration 8H (tech assigned)->SL...
Facing issue in setting the ACL as per the requirement.
Hello ServiceNow Community,We are working on a requirement where we need to add a new “Confidential” checkbox to incident tickets and requests also on service operations workspace incidents and requests. When this checkbox is checked, we want the rec...
knowledge articles to vi visible as per the record domain for search.
There is a search button where the short description field ends in incident record. Now, the requirement is when we click on that button, the knowledge articles that appears should be from the same domain as the incident.Example: If incident is in TO...
Couldnt able to Find Filter Breadcrumb option in Custom Table
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Resolved! Error when calculating difference between fields
Hello everyone. I am involved in a task of calculating the difference between fields in a SCTASK as follows: the value of the reimbursement for financial loss ('reimbursement_request_amount') CANNOT BE GREATER than the value of the approved reimburse...
asset report attached to the staff exit ticket
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Departent field is not populating
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Convert an incident into a Request
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Domain name in CMDB
Hello community, I'm looking to get some domain names along with certificate renewal status entered into service now ??question is:- 1)Do we have any OOb table available to get the domain names entered or we need to create custom?? we have attribute...