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Unable to download attachments in workspace

Hi All,Currently I'm working on configuring the workspace. I got into an issue where user are able to see attachment in catalog task directly in the workspace. They don't have an option to download when they click on the link it simply opens the atta...

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Divya13 by Tera Contributor
  • 1050 Views
  • 2 replies
  • 1 helpfuls

Approval info Widget add close notes

Hello, everyone, I am looking for your help to solve this.I cloned the approval info widget and I want to add a modal so I can add the closing notes. but I don't know how to send the information to the case.I currently have this code:HTML:    <div ng...

URGENT: Query Business Rule

Hi Community,I need your assistance in achieving the below requirement without causing any issues with the existing functionality. When the user submits "Apple iPad" request, it should only visible to him/her and to a specific group where they can wo...

LakshmiK by Tera Contributor
  • 379 Views
  • 9 replies
  • 0 helpfuls

Resolved! Adding custom variable to email notification

I'm creating a specfic email template for requests dealing with driver access. Everything works fine, but one thing, the custom variable I created is not showing on the template. I'm just setting something up for the basic look before I make it looks...

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Void84 by Giga Guru
  • 1616 Views
  • 2 replies
  • 0 helpfuls

Unable to sync story with Azure DevOps

Hello Everyone,  Unable to sync RITM table with Azure DevOps using Flow design method. Can someone please help us to fix this issue. Getting below error.   

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Krishna1419 by Tera Contributor
  • 418 Views
  • 2 replies
  • 0 helpfuls

Resolved! Create Change Using Model From Flow or Script

Hello! I'm currently working on an integration between ServiceNow and Jira, and one of the requirements is to create a Change Request using a Change Model from a Jira record. The challenge I've been running into is creating the Change and applying th...

Zach N by Tera Guru
  • 3044 Views
  • 3 replies
  • 3 helpfuls

How to insert old records in new field

Hi All, I have below requirement,in form there is one field called Old Current outcomes with string type. in in that field data comes from SAP. Now I have created new field called  New Current Outcomes and now I want that once data comes in Old curre...

keval3 by Tera Contributor
  • 241 Views
  • 4 replies
  • 0 helpfuls

Auto Populate Count based on another variable in Catalog item

Hello, I have requirement of 2 variables which are in the catalog item. Based on the first variables Arrays selection the second variable will show the count of the variable which is taken in the first variable. Please someone please suggest how can ...

Surendra6 by Tera Contributor
  • 271 Views
  • 3 replies
  • 0 helpfuls

ServiceNow - TESMA integration

Hi EVeryone We have a requirement to integrate ServiceNow with Tesma so that we can pull all the serial numbers of the CI's which are present in TESMA Do anyone have any idea TESMA have only shared the api token key and the developer.tesma.com to ref...

hydu9535 by Tera Contributor
  • 745 Views
  • 2 replies
  • 1 helpfuls