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Set Short description value from catalog item

I wanted to know how many ways there are to set the short description via catalog item variables. We are troubleshooting a catalog item and trying to find how short description value getting set by select box type variable, not able to find the confi...

AD Group

I want to lear regarding to AD group what is AD group?what is Okta ?service Now plugging in AD grouphow we can configure and do integration with AD group how to write midserver scriptso can you suggest me any youtube video or documentations 

Resolved! Lead time in change request

Team , I need to implement Lead time of Normal change request ....I am not aware of the Process ..where to go and implement it ...at what condition we can implement lead time in change request. Much thanks for your help! 

pramn by Kilo Sage
  • 2481 Views
  • 2 replies
  • 1 helpfuls

Integration Interview prep

Integration requires certain phases to follow in proper way. Example : Assessment Phase: Understanding Requirements: Meet with the project stakeholders to gather detailed requirements about the integration. Understand the specific goals, function...

Getting error in Transform History

Hello All, We are getting errors in Transform History. Please check the error details in the below screenshots.It is showing "State as Complete with Errors".Error Message:Error Message: {"cmdb_key_value":{"incomplete":4},"cmdb_ci_db_instance":{"incom...

Abdul333_1-1714035152989.png Abdul333_2-1714035203013.png
Abdul333 by Tera Contributor
  • 1013 Views
  • 3 replies
  • 0 helpfuls

Change Task Notification

Hello All, I enabled Change request Task notification in my instance. I want to modify the content in notitication body.But i didn't see HTML script in notification under Body.  It is emplty.How can i view  Out of the box notitification body script t...

ShashankKumar_1-1714758427389.png ShashankKumar_0-1714758379488.png
Kanna12 by Tera Expert
  • 227 Views
  • 1 replies
  • 0 helpfuls

How to get the full url while loading the page.

Hi All,  I have requirement to get the URL if I click on the menu. I can able to get the base url using glide.servlet,uri but need full url. Based on that I can able to write condition.  Can anyone please help me?