Is there a way to auto assign Requests to an Assignment group?

trishlipe
Giga Expert

We have several Service Catalog templates set up. I have been asked if we can default the Assignment Group on the Req.

find_real_file.png

Currently I have all the SCTASKs auto assigning to a group or individual; however, they would also like the REQ to auto assign to a Primary Assignment Group, based on the template used.

Is it possible to set this up?

 

1 ACCEPTED SOLUTION

sachin_namjoshi
Kilo Patron
Kilo Patron

Yes, you can create assignment rule lookup.

 

find_real_file.png

 

Regards,

Sachin

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1 REPLY 1

sachin_namjoshi
Kilo Patron
Kilo Patron

Yes, you can create assignment rule lookup.

 

find_real_file.png

 

Regards,

Sachin