Unable to preview email notifications of type *********Meeting Invitation********

[laxmiu]

Hello Community users,

We were working on the customization for the out of the box CAB workbench email notifications and the one which we are trying to customize is CAB Attendee Meeting Notification. This is of the type Meeting Invitation. Even before we started working on the customization, we were not able to preview the email notification records of type Meeting Invitation. Initially we thought it could be because of customization but later we have understood that the OOB notifications of type Meeting Invitation cannot be previewed. One of our developers who had access to Hi has checked with Servicenow support to get a solution but unfortunately there was no solution provided on why we were not able to preview the email notifications of type Meeting Invitation.

When we try to preview the notification, it always pops up a blank window and it just stay blank without loading any information on the preview window.

Kindly suggest @Pradeep Sharma

@Chuck Tomasi 

@iamkalai

Any thoughts about this issue, please feel free to share your inputs/experience

[Tony Chatfield1]

Hi, outbound meeting invites (ical) are text, so there is nothing to see in the HTML preview, so you see correct and expected behavior. If you look at the xml (or perhaps add body_text to your form view) you will have details for outboud ical messages.
For received messages the ical details are an attachment

[laxmiu]

Hi @Tony_Chatfield, is there a way we can preview the ical notification just like the other notifications or any third party tool that you suggest to preview the notification. Why we are asking this question is when a user tests the notification in test environment, they will preview the changes that were made in dev and committed to test and give a sign off in order to move the changes to production.

Just checking your thoughts on this.