CREATE 2 FORM AND SEND notifications before 3 days to due date AND more of the escalation matrix
Hello @Archana Reddy2 @Jace Benson @Dr Atul - LNG @Gaurav Sharma @asifnoor @Ankur Bawiskar @Service_RNow How can i do these
Forum Posts
Resolved! Multirow variable set is not showing on catalog task level
Hello Everyone,My multivariable set is showing at RITM level, but it is not showing on catalog task level,Is there any latest thing came across SanDiego version.Can anyone help me on this? Thanks in advance,Rohini Vibhute
Resolved! Choices in List field value is not displayed in Agent Workspace
Hello, I have created a field of type List and entered choice values directly instead of referencing any table but It is not showing anything in Agent workspace but works fine in Native UI. I read few articles stating this is limitation of Servicenow...
Convert date and time field to date field on report in ServiceNow
We have to change the date and time value to data value in reports. How can we achieve this functionality. Thank you!!
Resolved! Create a report that shows one specific category and everything else
Hello, I'm trying to create a bar chart that shows one specific category and everything else. I can't figure out how to show the "others" bar. For example, there should be a bar that shows "Apple" and another bar that shows "Other Fruits".
Issue with glideschedule for "exclude" type record
Hello all,As we know glideschdule always return false for the "exclude" type schedule.https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0998732But our business requirement is to make it possible by have exclude type..Does anyone ...
Delivery Instructions Mandatory?
I have a requirement to make the delivery instructions mandatory on all requests submitted in the Employee Center.Doing some research, it seems the only way to make this field mandatory is to clone the widgets Catalog Checkout and SC Shopping cart. ...
Service Portal Outage without using a cI?
I know it sounds silly and we could use Knowledge articles for this, but we'd like to use the Outage module/widget, without having to create a Business Services or other CI. Could we create a new field, then change the script that references current....
Advance Reference Qualifier on Configuration Item variable on Incident Form
Hi,I've a variable on the INC form 'Configuration item' (cmdb_ci). When I tried to put a VDI name (virtual machine instance) and I see it's showing 3 entries. When I checked the name in cmdb_ci table, I see that out there are 3 records showing with t...
list collector variable value depend upon another list collector value
I am having 2 variables 1st variable holding the the value of cmdb_ci in the reference qualifier =sys_class_name=cmdb_ci_business..I want the second variable show the value of sys_class_name=u_cmdb_busapp_instance.. which must be dependent on the se...
UI action should not be visible when DTASK are open
Hello Developers, I have a UI action called 'Next Phase' on Demand table. At Implementation phase if there are any DTASK open then 'Next Phase' button should not be visible. It's mandatory to close all attached task before closing the Demand.Complex ...
How to edit CI field on Incident table so that it will partial search the CI table
HI all,I have CI field on incident table that refers to cmdb_ci table.I want to match the CI list when I search the CI field using Windowsserver2019 text but on the CI list I have only Windowsserver. So even when I search like that the matching CI ha...
Resolved! Decision table Plugins Missing
Hello All,We have recently upgraded our instance to 'Washington' and after upgrade we found below two plugins missing : Decision Table Builder 'sn_decision_table' & Decision Builder 'sn_decision_design' . Instead of these we found two new plugins AEC...
In ATF if i use the GlideDate time methods it is not displaying current system time
Hi,In ATF if i use the GlideDate time methods it is not displaying current system time. javascript:new GlideDateTime();javascript:var gdt = new GlideDateTime();gdt.addSeconds(120);gdt; please find the below mentioned test steps for the s...
Use System Property in Flow Designer Trigger condition
I have a requirement to trigger the flow designer if incident task is assigned to certain 3 groups . I have to store those groups in system property(as per requirement) and use it in the flow designer trigger condition . Please help on how can this b...
