Hi, I am trying to edit the threshold number to trigger the Walk-up Queue Length Notification. I thought it might be in a script in the event triggering the notification so I found "sn_walkup.interaction.threshold" in the Event Registry, but I cannot...
I am trying to remove lock icon in url type variable on Service Portal Is this Possible? Or Can I Create a Custom URL type Variable without Lock Icon On SP?
Hi all, I need to repair a lot of SLAs, due to incorrect SLA Definitions. I'd prefer to do it from the Incident table rather than the task_sla table, to make sure that I catch everything. However, at the bottom of the Incident list, I am missing the ...
I am working on a catalog item that has 4 approval types that assign 4 different assignment groups to the RITM. These are the approvals in the Catalog: Each approval has different conditions but the approval always goes to the one with the lower orde...
Hello, We are using the service portal to allow the end users to create incidents.In some cases, those incidents are open for a shared CI (e.g.: shared printer).We want to allow the end users who open an incident on a shared CI to be able to see that...
HiWe have agent chat in our environment where the end user initiates the chat from the portal.We have help desk agents who would accept the incoming message and they carry on the conversation. Meanwhile, our help desk managers would like to know if ...
Hi Team, How to show message in top of service portal, please find below image I created custom widget, but that meesage is showing in top of search bar, I need message in top of portal or after imageWidget code :<div ng-if="isVisible" class="alert a...
Problem Statement : Convert Incident to Request using UI action and cascade the values to the fields mapped. Steps Involved: 1. Create an UI action named as "Convert to Request" on the incident table as below, 2. Navigate to the "Workspace" tab on...
Hi Team, Need a help on report naming. When we export any reports, the report will be saved with table name.file extension. Is there any way to customize this?I am creating a report for active and inactive records from same table, so when I download ...
Hi Team, I want to print in email notification the multiple line(line by line) information from comments as it is as shown in the below screenshot.But the output as shown in the email screenshot. Email Script:(function runMailScript( /* GlideRecord...
Hi folks, How to hide (i) icon from the list view of a table, so that one can not open the record by clicking on it. If it is possible please suggest me steps to configure. Thankyou!
I got a requirement to send teams card notification to all members of assignment group. I have built one custom Teams card and added assignment group in the recipient list. But I can see that no teams cards are getting triggered. Its very simple noti...
Hi Team, I have a question in catalog item , from portal END User submit the catalog item, request will be created right , after some time he need to change the few variable values in same request (note : front end ) He(END USER) can able to do t...
In Application services table, there is a field "substate" with some drop down values.when we click on it in form view there are more values present but when same field is clicked and we open the drop down, it shows less number of values in the choic...
Hi,Requirement - only users of a particular group should be able to reject a PRB. Script Include - var CheckUserGroup = Class.create(); CheckUserGroup.prototype = { initialize: function() { }, checkMembership: function(userId, groupName) {...
