Hi all,If ITSM licenses have been bought (fulfiller and business stakeholder) can we assign import_admin role for free?Should they pay something extra? Which are the criteria to assign that role?How can I check licenses payment/policy in general? Man...
Hi everyone,I'm trying to create a email notification where i want to include the details of the current logged in user in the email body. The Use-case is whenever a user who has access to a table in my case (sn_risk_risk table) and if he tries to ex...
While opening category field it is adding url with sysparm_refkey=sys_id. This happening only when we click on preview icon
can you write a scheduled job script to check if there are 5 incident created in a day with the 'hardware' category, then you need to create a problem ticket and assign it to the manager of the hardware group.
Hi All, We have added users in groups but now we are facing issue like whenever we open group record then user is not visible under the 'group member related list'.But when we open the User record the group is visible under groups tabIn sys_user_grme...
Hello All, I created a Custom Widget and added in Standard Ticket configurations of Action widget.Now its showing like this- We need to show buttons based on state.If i click on Cancel-Then the state of the RITM goes to Closed Incomplete and If i cli...
The PowerShell script 'AQCCPSScript.ps1' was added manually in 'PowerShell' folder in MID Server but it is missing or disappear suddenly or next day from folder 'PowerShell' in MID Server, hence I am getting below error. C:\MidServerDev\agent\scripts...
Our Service Catalog has a number of processes that require fulfillers to enter information into editable Variables in their Catalog Task before they can close it. Typically, that information is used by the next group to complete the next phase of th...
Hi All, I have been trying to send some ServiceNow notifications to users who are not ServiceNow users and some email addresses are distributed lists. I know we can use the email address field in the notification whom to send to but do not receive ...
Hello All, Created Response Templates in "sn_templated_snip_note_template" table, and I am able to see the responses UI action button on the Incident Table.Can have analytics on what templates are being used and how often.Need to count the response ...
our changes go on users calendars. I want to use a global calender to show all changes. Then I want to turn off the chagnes going to the individual calendars. Is there a way to do these?
Is it possible to create two or more Change Management Risk Assessment forms that have different conditions? For example, I want a different risk assessment presented depending on the Associated CAB of the assignment group. One for applications CAB, ...
Hello Experts, I'm looking for a way to create a report with the below use case: Incidents opened and resolved totals by application throughout the month. Look at trends from month over month on the opened and resolved Incidents.
Hi forum We want to populate field called 'Risk Value' on the Change form with the Risk Assessment's total value based on which it marks Risk as low, medium or high. Please guide if it is possible and if we have any Business rule and script include t...
We have a business case where in situations a user may call and request work to be done on behalf of someone else.For instance an admin assistant calls the Service Desk to have a ticket/task be created for their administrator to get a workstation mov...
