Use Case- How to enable audit for a table

Use Case: We recently received a request to enable the audit for proc_rec_slip_item  tableResolutionGo to Dictionary Entries table.Search for the table name.Set the Audit field to 'true' for empty column name and type as Collection. Result    For mor...

Phone number validation on catalog form

Hi , Phone number validation on form it should contains only numbers with - and +  How can I achieve this one from regex? Thanks 

Approvers unable to see related list data on change form but they can read if they navigate to list

Hello all,I would need the approvers to read the data and have added approver_user to read acl, when they see in the list the data is vsisible but when they see the related tab in change form the data is not visible.Please help.  Thanks & Regards,Kav...

Propose Major incident Option should not available for P3,P4, and P5. This should available only for P1 and P2 incidents. How to achieve this ?

To achieve this We have to write condition in MajorIncidentTriggerRule script include which is extended by MajorIncidentTriggerRuleSNC OOB. Can anyone please let me know that how to give the condition for if not P1 and P2 return False ?    

How to set up a CAB Workbench filter for changes submitted before Monday night

Hi all,My CAB meeting is on Wednesday. I want to add a filter to add all change requests moved to Assess before Monday night.  Is it possible to put this filter? If so, what is the field I should use? Thank you.

getting error onChange script error: RangeError: Maximum call stack size exceeded function () { [native code] }

getting below error in the incident form i have written on change client script, script is working fine but getting below error in the incident form the script is related to converting the phone number after user entered it will automatically convert...

Trying to limit visibility of a catalog item using user criteria script

I'm attempting to restrict the visibility of a catalog item with a user criteria script. I've followed the example given in this question Solved: How to restrict catalog item for user country - ServiceNow Community However the presence of the script ...

Copy worknotes from IncidentTask to Incident

Hi All, I have below requirement.Copy worknotes from IncidentTask to Incident.I have write BR for this but BR is not working please let me know what is issue in my BR. (BR is on After Insert and Update)(function executeRule(current, previous /*null w...

Adding General/Catch All SLA to SC Tasks missing SLAs

Good afternoon, My business is requiring a general/catch all SLA be added to requested item sc_tasks that generate without a task SLA. Would it be best to add the SLA to those missing tasks via a Fix Script or Business Rule? -Landen

Trying to restrict the visibility of a Catalog Item with a User Criteria script

Getting a true "first contact SLA" stop condition

Hi folks, I'm looking to have a stop condition on an SLA based on the actual comment to the requester. It is my understanding (although please correct me if I'm wrong) that the default stop state for First Contact Resolution is when the request is as...

On order guide i have requested by and opened by the same person

I copied an order guide and made some changes to it. However, when I submit a request, the issue arises where the 'requested for' and 'opened for' fields display the same person, even though I selected correctly during submission. The original order ...

Catalog item variable creation

In a catalog item create a 'Mobile Number' variable this variable will only contain 14 digits and can not contain any space.

SLA configuration

Hey guys, what's up ?  First time here. Im new in the SN world and need a lil bit of assist.   Im trying to configure one service catalog item, with conditional SLA task .Let me try to explain:If in the request item , the caller  choose option A, sta...