Resolved! How to get users who is having itil role using backgeound script
I want to fetch names of users using background script who is having itil roles.
Forum Posts
Resolved! update sets were not retrieved because their batch base is not complete
Hi, I am moving my update sets using update source functionality from dev to test. I am having a parent update set with 3 child update sets , if I complete parent, the 3 child's were also got completed. In my test, when I click on retrieved completed...
How to create the ATF for the requestor manager approval
Hi All, Can Someone please help me on the below query. I have created the ATF for the service catalog testing.After the Requested item form is open need to add the approval step in that how to add the ATF test step for Need to select the approval use...
Resolved! How to differentiate logs in different modules
Hi Team, I just want to print log message.I am doing this through Background Script"var message="Hi";gs.log(message); This is working fine and showing entry in syslog table, but I am using the same in scheduled job and business rules it is not workin...
how to Stop Flow attaching to old RITM if there already workflow attached
Hi Community,I have recently converted workflow to flow designer and for old RITM when it approve flow designer is getting attached. This OOB BR is causing to this "Start FlowDesigner Flow" and Flow gets attached to the old RITMhow to stop this?
Resolved! RITM Fix Script Help!
Hello all,I need to update multiple historical RITM records where field name is start_date (a variable on RITM) on sc_req_item, the value of the field should be updated to 2020-10-21. Please can someone help me to fix the below script.*I have tried...
Report how many cases were pending on a past date
Hi everyone, hope that you can help me,I'm trying to make a report that shows the sum of pending incidents that a month had day by day. I made a report that tracked all the pending incidents.I used the incidents table and filtered by "updated to pend...
ITIL users to edit particular knowledge base not other base
I want ITIL users to edit particular knowledge base , i tried adding ITIL users in "can contribute" list but its doesn't seem working , is there any other solution ?
Resolved! Add or remove multiple users from the group
Requirement is manager of a particular group should be able to add multiple users to the selected group or remove multiple users from the selected group using catalog item. when manager submits the request, users in "Add members to group" should be a...
The script behaves inconsistently, producing correct results only for system timezone
I've developed a script to check if a planned start and end time coincide with a blackout schedule. The script retrieves the start and end dates of a change request from a GlideRecord and compares them against a schedule defined in another GlideRecor...
How to create blackout schedules on mutliple applications services
We need to create blackout schedules applied on different lists of application services. Each list could contains a large number or application services.For example, December Hollyday blackout schedule applied to applications services A, B & C... Sum...
Different groups to send email in flow designer
There are around 6 groups. Based on 6 conditions each group will be assigned to themFor example: groups - scg123, scg567,scg890, scg564, scg879,scg675.This groups has to be assigned to individual.We have 6 conditions( based on selection on the catal...
Different groups to be stored and send an email
There are around 6 groups. Based on 6 conditions each group will be assigned to themFor example: groups - scg123, scg567,scg890, scg564, scg879,scg675.This groups has to be assigned to individual.We have 6 conditions( based on selection on the catal...
How to avoid duplicate approvals
Hello Team, Scenario: There are parallel approvals one is user approval another is group approval,In user approval user as static called "A" personand same "A" person present in X group, group is dynamic based on the selection on the form Sometimes...
What is the Use of Outside maintenance schedule field in Change form
Have you thought of How the outside maintenance schedule field in change form works Please have a look at the below post to understand how the OMS field works. We have a table called "Maintenance Schedules" https://<instance>.service-now.com/cmn...
