Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Add Hint to a choice type filed based on the choice selection.

Hi All, we have a requirement, for the below mentioned context,1. XYZ is a choice type field with yes/no as options2. our requirement is when XYZ field is set to Yes, then it has to show a Hint message 3. If i add it as Hint in Yes choice it is not w...

PoorneshK by Giga Contributor
  • 422 Views
  • 2 replies
  • 0 helpfuls

Resolved! Flow Designer

Hi,I want to copy the name of the company from my form(u_reference1) into the filter condition, but i am having troubles(it keep saying that is undefined). This is my script from the flow designer, the company is a reference and i think i need a stri...

MicrosoftTeams-image (4).png MicrosoftTeams-image (5).png
ada241 by Tera Expert
  • 616 Views
  • 4 replies
  • 0 helpfuls

Active flag in UI script

I want to add active= true flag in below code please let me know how to do it I tried multiple ways. UI script:- function getProcessXML(tableName,input,outputAttr){        var strArr =JSON.stringify(input);    // OutPut Value    var output = JSON.str...

Tejal Zete1 by Tera Contributor
  • 428 Views
  • 2 replies
  • 0 helpfuls

need guidance on LDAP Server

Hello @jaheerhattiwale @Community Alums @Ankur Bawiskar @Jaspal Singh @Aman Kumar @Harish KM @Mohith Devatte  Could anyone please explain me how to write code in attributes field, RDN, Query and Filter fields on LDAP OU Definitions form. Thanks,Sanja...

SanjayKumar10_0-1714326478770.png SanjayKumar10_2-1714326616553.png

Impersonate not available in the Service Portal

Hello and Good Afternoon, am playing around the PDI (Washington release) and can seem to figure out why the "impersonate" is not available in the Service Portal (but available on both the default UI and Employee Workspace).  Would very much appreciat...

kydomingo_0-1714234618412.png
kydomingo by Tera Contributor
  • 894 Views
  • 9 replies
  • 7 helpfuls

New Topic not showing in the Mega Menu of Employee Central

Hello and Good Afternoon. Tried adding a topic in the default "Employee" taxonnomies... ensure that the added topic have associated contents/topics underneath it.  But the newly added topic still does not appear in the Mega Menu.   But.. if I do a se...

kydomingo_0-1714234878816.png kydomingo_1-1714234911774.png kydomingo_2-1714235000726.png
kydomingo by Tera Contributor
  • 536 Views
  • 4 replies
  • 0 helpfuls

Allow only 1 attachment for catalog attachment widget in variable

Hi All,im using a custom variable which is a widget ‘catalog attachment’ in record produceri have written a catalog client script to allow only 1 attachment but it is not working fine in native uiIsolate script is not checkedpl help me in this caseCa...

IMG_1190.png
Renu9 by Tera Contributor
  • 377 Views
  • 3 replies
  • 0 helpfuls

Table api put method

we are using staging table for source incident table. When incident is created in staging table it is reflecting in incident table however when we are updating using PUT method its only updating in staging table. Do we need change transform script ?

Agility in ITSM Change Management

Hi everyone,I am looking for some best practice to introduce agility in our change management process. Need to understand how changes can be logged for:1. Software vendor initiated changes that we have no control on2. Partner / Supplier initiated cha...

Resolved! ITSM Implementation Simulator Task17

Would you teach me how to solve the below question. To enforce the organization's change management policy, an emergency change should only be able to be created from P1 or P2 incidents. 1. Edit the Change Landing Page to disable the ability to raise...

Inoue2 by Tera Contributor
  • 2435 Views
  • 5 replies
  • 18 helpfuls

Resolved! ITSM Implementation Simulator; Configure Risk Conditions

Been stuck on this task (Task 15). Task is:"Add a new risk condition: "Insufficient lead time - Normal Change" so that if a lead time of 7 days is not met for Normal change requests, the Risk will automatically be set to High, and Impact should be le...

task15(1).PNG
kyle231995 by Tera Contributor
  • 1715 Views
  • 4 replies
  • 20 helpfuls

Resolved! onsubmit client script is not working for attachments in scoped app

Hi All,I am having an attachment in record producer in scoped application. It should not allow  more than 1 attachment on submit. Below is the code. But the rowcount is always showing as 0. Please help here function onSubmit() {      var proof=g_form...

Renu9 by Tera Contributor
  • 928 Views
  • 6 replies
  • 0 helpfuls

glide.ui.session_timeleft - Query

As per the Servicenow Configuration Having value in glide.ui.session_timeleft the property there will be prompt displayed for the users to extend their session. But no prompt is visible in native & portal view. Any idea why prompt is not visible ?  H...