Unable to save records in custom table

[hari_mahesh]

Hi, I have created a app in studio using global and in that app i have created a custom table and extents 'change request'. But when i created a new record and submit the records, the record is saving in parent table i.e., change request. Can anyone help me to resolve the issue.

[Aditya_hublikar]

Hello @hari_mahesh ,

I hope you are doing well. That's  not any kind of issue , its normal behaviour in  servicenow . When you extends any table and when you create any record in child table, logically it should store only in child table but it appears in both parent,child table . Its not create any issue.

You can refer this for more understanding : 

https://www.servicenow.com/community/member-feedback-forum/how-does-table-extensions-work/m-p/306878...

https://www.servicenow.com/community/servicenow-ai-platform-articles/mastering-servicenow-understand...

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[hari_mahesh]

Thank you for the update. I can see that records for Incident and Problem are saved in both the child and parent tables as expected. However, for the Change table, the records are being saved only in the parent table and not in the child table. However,  I am not using a Record Producer to create the records—I am creating them directly from my custom table. To clarify, when I open my custom table through the URL, I can see the correct table view. However, when I click on ‘Normal’ or ‘Emergency,’ the URL is redirected to the change_request table instead of my custom table.