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Unable to Send Email from ServiceNow PDI to Outlook

schetry
Tera Contributor

3 weeks ago

Hi Community,

I’m trying to send emails from my ServiceNow Personal Developer Instance (PDI) to Outlook, but I’m running into issues.

Configuration Details: Attached SS

What Works:

  • Sending emails to Gmail works fine.

What Fails:

  • Sending emails to Outlook results in:
    • Status: send-retry-delayed

Steps Tried:

  • Enabled SMTP AUTH for the user.
  • Generated App Password and updated in ServiceNow.
Preview file
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6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to schetry

3 weeks ago

No idea, mate. I’ve only used Gmail. For Outlook, you might need the correct server details or configuration.

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PreethiG6447769
Tera Contributor
In response to schetry

2 weeks ago

@schetry  Did you get any solutions, same issue im facing in pdi. Even though SMTP connection is successful cant able to sent email to outlook.

 

In email logs it says type as sent

PreethiG6447769_0-1764147827476.png

 

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