Unable to Set the Default Filter on Related Lists of Problem Records

[akshayagani]

Hello ServiceNow experts,

I am facing an issue with the Problem record related lists where the default filter is not being set/applied correctly.

The same configuration works as expected for Incident and Change records. However, when we add a filter to any of the related lists on a Problem record, the filter is not applied when viewing other Problem records.

I also tried applying the filter at the related list entry level, but the filter still does not work.

Could anyone help identify what might be causing this behavior or suggest where we should check the configuration?

Additionally, is there a way to restrict or disable the option to set a Default filter for a particular table? I would like to verify whether any configuration is preventing the Default filter from being displayed or applied for the Problem table related lists

Thank you,

Akshaya

[Ankur Bawiskar]

@akshayagani 

images are not clear.

please add those as attachments

[Tanushree Maiti]

Hi @akshayagani 

Check this Servicenow Documentation, KB

Create a default filter for a related list 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0830941

You can use  Omit Filter option to remove the filter icon from the related list. 

Refer: https://www.youtube.com/watch?v=RgkDKJYn2PU&t=262s