Upcoming Shifts in On Call schedule

[pramodkumar]

Hi All,

We can see upcoming shifts in the on-call schedule, but for some users the section is empty. Is there a specific time range that determines when upcoming shifts appear? If so, where is this configured?

Thanks!

[abbasshaik4]

Hello @pramodkumar,

Please refer to the links below:
https://www.servicenow.com/community/itsm-forum/on-call-scheduling-shift-rotation/m-p/553990

https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/administer/on-call-scheduli...

If it is helpful, please hit the thumbs-up button and accept the correct solution; by referring to this solution in the future, it will be helpful to them.

Thanks & Regards,

Abbas Shaik