Update Incident with responses from associated request

[oluseyiasol]

What is the best approach, if i have a requirement that needs to have an Incident associated with a request, updated with the responses from the submission, in a specific field (Priority Escalation Justification'. 

[Naveen20]

Flow Designer is the best approach.

Set up a flow triggered on Record Created for the sc_req_item table, filtered to your specific catalog item. Use the Get Catalog Variables action to pull the submission responses, then use an Update Record action targeting the associated Incident to set the Priority Escalation Justification field by concatenating the relevant variable values using a data pill expression.