Update Selected and Update All

[Bogdan18]

Hi Guys,

Does anyone know if there is a way to control the fields on the form that gets opened if Update Selected or Update All is being used? As our instance is now configured ITIL users have access to both these buttons. I know how to make the 2 options available only for the incident form. I am more interested on how to control the form fields once Update Selected or Update All is being used. I would like to be able to make fields read-only, mandatory etc. The UI Policies don't seem to work on this form.

Thanks,

Bogdan

[Chuck Tomasi]

Hi Bogdan,

The fields on the form are based on the view of the list. If you're looking at the default list layout, you're going to get the default form layout. If you have a specific list layout selected, that gets passed to the form. I got this by looking at the form context option for Update All.

UI policies are disabled on Update All/Update selected because the conditions are typically based off other field values. E.g. if you are setting the state on all selected fields, all those records may have different state values so what's the UI policy supposed to do? (I hope that was clear.)

[Bogdan18]

Thanks Chuck,

Yes, it does make sense to not have the UI Policies fire if Update Selected or Update All is being used.

I am thinking that maybe there is something to be done so that ITIL users don't misuse the 2 options. They could change a lot of fields like CI, Category, Priority, and any other fields that are present in the list view they are in.   Also the dependencies between different fields stop working in this form.

Is there any other way of achieving the same thing, to update a lot of records, without having to use the Update Selected or Update All options? I already know that CTRL+ Shift can be used to update multiple records but i am thinking that maybe there is another way beside the UI Context Menus to do this.

I think we will eventually remove the ITIL ability to see these 2 buttons as they can do some serious damage if someone decides to use it incorrectly.

Thanks,

Bogdan

[Chuck Tomasi · Accepted solution]

I would stick with list editing (where appropriate) and, as you noted, restrict the use of the context menus if you feel the risk is too great.

[Aravinthakumar]

How to show/Hide fields in this form?

I want to show/Hide fields depends on the state field.

Is this possible?