not able to view the flow context on RITM for the snc_internal users
Not able to see flow context on ritm when the request is submitted for snc_internal users even after assigning the role flow_designer * operator,and action_designer.
Forum Posts
Resolved! Not allowing update of property: "property name"
Hello Experts, I've an UI action (GRC VRM scope) which is setting the system property (GRC VRM Scope) value. This is working fine when I'm in GRC VRM Scope but I'm facing below error If I do it from Global scope. Not allowing update of property: "pro...
Differentiate which tables are configurational tables and which tables are transactional/data tables
Hi, We have a requirement to check which all tables are configurational tables and which are transactional/data tables. Can you please suggest how we can differentiate the table as configuration and transaction table. For example - incident table i...
Resolved! Notifications: Send notification to dynamically selected group
What is: Working on a notification. I see that a previous dev created a notification that looks relatively normal. The "Who will receive" tab on the notification has a valid Assignment group selected, and there's a email script on the "What it will ...
How to Prevent duplicate records through transform map?
Hi, I am trying to load data from Aternity to Software usage table using transform map. When I tried to load the data to software usage table there are duplicate records with same user name, publisher, product and last used date. How can I prevent th...
Client Script: check value of fields and get the value of the one that isn't empty
Need help writing a client script! I need to: check the value of 5 different fields Only 1 field will not be empty I need to get the value of the field that's not empty How would I write this? I'm thinking something involving g_form.getValue(). Thank...
Resolved! RegExp to include comma as well
I have a client script that allows only (-ve) numbers along with decimal values up to 2 places. I want to allow users to use commas as well in place of decimal (dot) if they want. I am using the below expression var regexp = /^-[1-9][0-9]?(\.[0-9]{1,...
Setting Requested For With an Item Variable
I am having an issue setting the requested for field from an Item variable and was wondering if anyone had a solution. We would like to set request.requested_for field to the value of a variable in a requested item. This way, the Service desk can req...
Resolved! How do I make RITM Variables visible on portal report to snc_internal? They can see standard RITM fields but not the variables.
I need the snc_internal role to be able to see RITM variables on a portal report. They only see standard RITM fields on the report. They can click into the RITM and see everything but we need to be able to filter or sort columns on the report.
Resolved! I need to redirect catalog item listed on select box type variable to that catalog item form
Hello All, I need an assistance on this, I have a select box variable type on a record producer, which display names of some service catalog to be showing on the field once click. What the client want is, once the name of the catalog item is click, ...
How to populate a phone number(E164)when the territory selector is chosen from the drop down list
How to populate a phone number based on the territory selector choice list Exampe: If the phone number is 13126266799 then North America needs to populated in the selector choice list same like if the phone number is +1 613-800-6513 then Canada needs...
Resolved! How to make inactive users visible to user in report
User can only see active users, inactive users are not visible.
How do you consider inbound emails - Incident or interactions?
Hello, I am trying to get an answer about processing emails sent to Service Desk function. Do you let your users to send emails (to report an issue or for inquiries)? If so, do you create incidents, interactions or something else? I know some use inc...
retrigger approvals for what ever RITM's and Tasks that need an approval ?
retrigger approvals for what ever RITM's and Tasks that need an approval for only one time ?
Validate reference field in ATF
Hi All, when clicking on reference icon it will show some records How to validate all records in ATF. can any one help me out on this Thanks,
