Resolved! Licensing Query - What is entitlement mode in Subscription Overview?
On subscription overview module, I am seeing this message "The entitlement mode is set to: OFF" What is that?
Forum Posts
Resolved! Before activating an IdP record, you must Test the connection to the IdP.
I've added an Identity Provider to my instance and have successfully tested the connection and have set it as default, however whenever I attempt to activate I get the error: "Before activating an IdP record, you must Test the connection to the IdP" ...
Something went wrong and your request could not be submitted. Please contact your system administrator , error when ordering a Catalog Item.
I have check the ACL, also assigned the snc_internal role but nothing seems working. What should be my next step.
How do I stop a background script from running
Hi Experts, How can I stop a background script from running. Regards, Priyanka
Resolved! Catalog item variable: how to select User from member of the Group?
It seems this question is asked over and over again, yet I'm not able to get a published solution to work. We're on Kingston. My catalog item has variables: assignment_group assigned_to After selecting the assignment_group, the assigned_to should s...
Resolved! What is the understanding of the code if(grUser.get(this.getParameter('sysparm_user')))
Hi @Mark Roethof , Thank you so much for being patient. I have one last question, please. What is the meaning of if(grUser.get(this.getParameter('sysparm_user'))) I know that we are passing the value of sysparm_user which is the newValue from client...
Using KB Article Template Heading and Field styles: Is there a guide somewhere?
Is there a guide somewhere on how to effectively use the KB article template Heading and Field styles? I've only been able to find the very brief description in the Help pages, nothing that goes in-depth and explains what works vs what does. not.
Resolved! How to convert integer value to Duration
Hi All, I need to convert integer value into Duration format and capture it in a Field whose type is also Duration.Scenario : I have a catalog form, which has the below variables :- If any value is provided, in the 1st variable and the unit is selec...
Resolved! How to call a system property on catalog client script or UI policy?
I have not written this before and fairly new to this approach on calling system property on client side scriptingand trying to understand how to call a system property on a Catalog client script? I have defined a system property where the Value is ...
How to generate refresh token from script?
Hello All, I setup OAuth with an external client and created a REST message. created a script include to check whether there is any existing refresh token, if the refresh token is not expired then looks for access token and validates whether it expir...
Resolved! Unable to delete records from sys_user_has_role table
I have a custom requirement wherein we need to remove the itil role for the users who have not logged in from pas 9o days. Below is my script which is not working in a scheduled job. var gr1 = new GlideRecord("sys_user_has_role");gr1.addEncodedQuery(...
GlideRecord returns only the first record from the query.
Hello Team, I am trying to query the group member table and applied few conditions to check if user is only member one group. here, the expecting output is list of all the users member of only a single group, to achieve this I have written a script i...
Service now attachments are not showing up in Manage Attachments section
0down votefavoriteI'm using service now api https://xyz.service-now.com/api/now/attachment/file api for attaching files to the incidents. Files are getting attached to the incident and they are appearing in activity section but not showing up in the ...
Multi Row Variable Set - Dynamic Select Box
Has anyone had any experience in adding options to a select box within a multi-row variable set, based on information added to another multi-row variable set? e.g. MRVS1 has two fields, Type (pre-filled select box) and Name (string). MRVS2 has one fi...
Make attachment mandatory on both native UI and Service portal for a catalog item.
Hi all, We created a new catalog item " Application Access", which contains Request type as a variable(Select box) with three choices. Request type -> -none- -> Add -> Modify -> Remove If Request type is Add or Modify, then need to make Attachment...