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checkbox mandatory in widget

Can anyone please help me on the below issue. I have created one widget and in the widget i have created the checkboxes like the below. I have created the variable "this request is" custom with lable type and attached the widget. Need to make mandat...

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pritimayee by Tera Contributor
  • 1156 Views
  • 7 replies
  • 0 helpfuls

Resolved! Need Help in Passing Variable Values to URL

Hi All, I have requirement pass variables values in URL parameters. EX: When user is trying to open blocked site it will populate window stating that you don't have access this site, Please create Service Catalog request to get the access. (window wi...

I have a list collector variable. When i select multiple values in list collector variable it should be able to create multiple RITM's and copy the variables and workflow to all the RITM's raised. Could anyone provide solution for this.

  @Ankur Bawiskar @Aman Kumar @Jaspal Singh @Mark Roethof  Could you please provide your inputs on the question. Please let me know if you need any clarity.

Can a UI action be set to open a specific catalog item?

Kia ora Community, I've seen posts explaining how to set a ui action to create a new incident, with script along the lines of: var inc = new GlideRecord('incident'); inc.newRecord(); inc.short_description = current.getValue('short_description); inc.i...

Brett Watson by Tera Contributor
  • 2140 Views
  • 5 replies
  • 2 helpfuls

How to integrate Avaya CM with ServiceNow - CTI Integration

Hi All, I'm looking for guidance/suggestions on how to achieve CTI integration via Avaya in ServiceNow. We are looking to achieve omni-channel experience for our client leveraging ITSM modules. Avaya would be the source for IVR and would want to know...

Resolved! How to fix the limitation of end date when adding a delegate?

Hi everyone! I am trying to add a delegate however, our system has limitation with the end date. It only allows 60 days for delegates. How can I fix it? How can I remove the limitation and allow user to add a delegate with indefinite end date?

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Irene M by Tera Contributor
  • 1187 Views
  • 5 replies
  • 3 helpfuls

Create a catalog item that generates an existing standard change template and then generates catalog tasks once the standard change is completed

So need some assistance please.  After searching this forum, I thought I found the correct way to build a workflow that would generate first a task from the Change Request table using the template action and selecting the correct standard template th...

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terrieb by Tera Guru
  • 1307 Views
  • 2 replies
  • 0 helpfuls