07-28-2023 07:03 AM
I have a need to modify the content of the Serice Portal
In the ticket view I need to replace Priority with Urgency on the widget.
I've attached an example of what I need to modify.
07-28-2023 07:16 AM
Hi @John H1 ,
Unfortunately, the meaning would completely change , Priority comrises of urgency.
07-28-2023 07:47 AM
rry, I did not explain.
We do not use Priority on our Request/RITM tickets only on Incidents.
Urgency on Request/RITM is a standalone variable.
